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© 2015 NICE PEOPLE AT1
5 
© 2015 NICE PEOPLE AT WORK
© 2015 NICE PEOPLE AT2
5 
© 2015 NICE PEOPLE AT WORK
Our goal is to help broadcasters and
media groups deliver flawless TV viewing
expriences across every device.
•  Started  in  2008  as  a  Premium  Video  Pla7orm.  2009  Launched  wauki.tv
•  2011  wauki.tv  splits  from  NPAW  before  acquisiton  by  Rakuten  media  in  
2012  
•  From  2011  forward,  NPAW  develops  YOUBORA.  October  2013  
YOUBORA  launched  in  market
•  54  clients  worldwide  to  date

About NPAW
•  Works  via  a  plug-­‐in  that  is  installed  inside  the  player,  capturing  metrics,  
events  and  meta-­‐data  from  the  player
•  Our  metrics  come  with  many  out-­‐of-­‐the  box  filtraUon  and  
segmentaUon  opUons  such  as:  City,  Country,  Device,  Title,  CDN,  ISP,  
ConnecUon  Type,  Node  Host  (for  Akamai  and  Level  3)
•  Add  any  custom  parameters  to  filter  data  according  to  your  own  needs.  
(e.g.  Channel,  SVoD/AVoD/TVoD,  Player  used,  demographic  info)

About YOUBORA
QoS,	
  Audience,	
  Engagement	
  	
  
CDN	
  Switching	
  
•  Switch	
  over	
  3	
  methods:	
  Contract,	
  Quality,	
  and	
  Quality	
  +	
  Price	
  
•  Unbiased  and  accurate  data  on  how  your  user’s  experience  your  
content.  
•  1-­‐Minute  granularity  of  data,  maintenance  of  data  granularity  over  
Ume,  and  choose  how  long  you  want  to  retain  data.
•  Free  ReporUng  and  Open  REST  API  to  take  your  data  where  you  need  it.
•  We  can  capture  aggregate  data  from  all  pla7orms  and  devices,  and  
support  a  long  list  of  devices  and  pla7orms.  (Public  plug-­‐ins  available  at  
youbora.zendesk.com)
•  CompeUUve  Pricing.
•  Our  plug-­‐ins  are  easy  to  integrate,  and  we  are  easy  to  work  with!  
Why Buy YOUBORA?
6
 © 2015 NICE PEOPLE AT WORK
Platforms & Devices
© 2015 NICE PEOPLE AT7
5 
© 2015 NICE PEOPLE AT WORK
METRICS
8
 © 2015 NICE PEOPLE AT WORK
QoS Metrics
9
 © 2015 NICE PEOPLE AT WORK
Audience Metrics
10
 © 2015 NICE PEOPLE AT WORK
Engagement Metrics
11
 © 2015 NICE PEOPLE AT WORK
1-1 User Tracking
12
 © 2015 NICE PEOPLE AT WORK
Side-By-Side Comparison
© 2015 NICE PEOPLE AT13
5 
© 2015 NICE PEOPLE AT WORK
ALERTS
14
 © 2015 NICE PEOPLE AT WORK
Set Quality Alerts
15
 © 2015 NICE PEOPLE AT WORK
Get Granular Notifications
© 2015 NICE PEOPLE AT16
5 
© 2015 NICE PEOPLE AT WORK
Step 1, Capture Data
Step 2, Take Action!
17
 © 2015 NICE PEOPLE AT WORK
Use Data To Take Action (1/2)
Technical	
  Teams	
  
•  Understand	
  current	
  QoS	
  levels,	
  set	
  benchmarks	
  for	
  improvement.	
  
•  Be	
  alerted	
  when	
  QoS	
  levels	
  reach	
  certain	
  thresholds	
  to	
  begin	
  taking	
  
acCon	
  as	
  soon	
  as	
  possible.	
  
•  Use	
  user	
  Bitrate	
  informaCon	
  to	
  review	
  your	
  encoding	
  strategy	
  by	
  
geography,	
  locaCon	
  and	
  device	
  and	
  save	
  money	
  on	
  encoding	
  and	
  
storage	
  costs.	
  
•  Troubleshoot	
  errors	
  with	
  content	
  delivery.	
  
Opera=ons	
  Teams	
  
•  Use	
  our	
  plaEorm’s	
  data	
  to	
  improve	
  the	
  accuracy	
  of	
  other	
  plaEorms	
  
which	
  use	
  engagement	
  data	
  (e.g.	
  content	
  predictability	
  modules,	
  which	
  
are	
  incorrectly	
  assuming	
  a	
  perfect	
  play-­‐out	
  each	
  Cme)	
  
•  Ensure	
  SLAs	
  of	
  your	
  CDN	
  providers	
  are	
  being	
  met.	
  
•  Test	
  new	
  CDNs	
  using	
  our	
  CDN	
  Switching	
  plaEorm	
  to	
  switch	
  over	
  3	
  
methods.	
  
18
 © 2015 NICE PEOPLE AT WORK
Use Data To Take Action (2/2)
Customer	
  Service	
  Teams	
  
•  Prepare	
  customer	
  service	
  teams	
  with	
  alerts	
  on	
  potenCal	
  users	
  affected	
  
by	
  widespread	
  QoS	
  problems	
  (reduce	
  call	
  center	
  Cmes)	
  
•  Be	
  proacCve	
  with	
  users	
  (e.g.	
  send	
  alert	
  at	
  the	
  first	
  sign	
  of	
  quality	
  
problem)	
  
Business	
  Teams	
  
•  Use	
  Audience	
  and	
  Engagement	
  data	
  to	
  segment	
  adverCsing	
  and	
  
increase	
  revenue	
  on	
  “hot”	
  content	
  
•  Using	
  RT	
  data,	
  you	
  can	
  extract	
  best	
  dollar	
  through	
  understanding	
  
current	
  number	
  of	
  viewers,	
  quality,	
  etc.	
  	
  
•  Report	
  on	
  how	
  Ads	
  are	
  performing	
  (#	
  plays,	
  compleCon	
  rates,	
  
geographies,	
  etc.)	
  
© 2015 NICE PEOPLE AT19
5 
© 2015 NICE PEOPLE AT WORK
NEXT STEPS
20
 © 2015 NICE PEOPLE AT WORK
Getting started with NPAW
Define	
  POC	
  
under	
  
Contract	
  
30	
  Day	
  Trial,	
  
Penalty-­‐Free	
  
Opt-­‐Out	
  
Integrate	
  
plug-­‐ins	
  to	
  
full	
  OTT	
  
environment	
  
THANK YOU

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YOUBORA Analytics - QoS, QoE, CDN Switching

  • 1. © 2015 NICE PEOPLE AT1 5 © 2015 NICE PEOPLE AT WORK
  • 2. © 2015 NICE PEOPLE AT2 5 © 2015 NICE PEOPLE AT WORK Our goal is to help broadcasters and media groups deliver flawless TV viewing expriences across every device.
  • 3. •  Started  in  2008  as  a  Premium  Video  Pla7orm.  2009  Launched  wauki.tv •  2011  wauki.tv  splits  from  NPAW  before  acquisiton  by  Rakuten  media  in   2012   •  From  2011  forward,  NPAW  develops  YOUBORA.  October  2013   YOUBORA  launched  in  market •  54  clients  worldwide  to  date About NPAW
  • 4. •  Works  via  a  plug-­‐in  that  is  installed  inside  the  player,  capturing  metrics,   events  and  meta-­‐data  from  the  player •  Our  metrics  come  with  many  out-­‐of-­‐the  box  filtraUon  and   segmentaUon  opUons  such  as:  City,  Country,  Device,  Title,  CDN,  ISP,   ConnecUon  Type,  Node  Host  (for  Akamai  and  Level  3) •  Add  any  custom  parameters  to  filter  data  according  to  your  own  needs.   (e.g.  Channel,  SVoD/AVoD/TVoD,  Player  used,  demographic  info) About YOUBORA QoS,  Audience,  Engagement     CDN  Switching   •  Switch  over  3  methods:  Contract,  Quality,  and  Quality  +  Price  
  • 5. •  Unbiased  and  accurate  data  on  how  your  user’s  experience  your   content.   •  1-­‐Minute  granularity  of  data,  maintenance  of  data  granularity  over   Ume,  and  choose  how  long  you  want  to  retain  data. •  Free  ReporUng  and  Open  REST  API  to  take  your  data  where  you  need  it. •  We  can  capture  aggregate  data  from  all  pla7orms  and  devices,  and   support  a  long  list  of  devices  and  pla7orms.  (Public  plug-­‐ins  available  at   youbora.zendesk.com) •  CompeUUve  Pricing. •  Our  plug-­‐ins  are  easy  to  integrate,  and  we  are  easy  to  work  with!   Why Buy YOUBORA?
  • 6. 6 © 2015 NICE PEOPLE AT WORK Platforms & Devices
  • 7. © 2015 NICE PEOPLE AT7 5 © 2015 NICE PEOPLE AT WORK METRICS
  • 8. 8 © 2015 NICE PEOPLE AT WORK QoS Metrics
  • 9. 9 © 2015 NICE PEOPLE AT WORK Audience Metrics
  • 10. 10 © 2015 NICE PEOPLE AT WORK Engagement Metrics
  • 11. 11 © 2015 NICE PEOPLE AT WORK 1-1 User Tracking
  • 12. 12 © 2015 NICE PEOPLE AT WORK Side-By-Side Comparison
  • 13. © 2015 NICE PEOPLE AT13 5 © 2015 NICE PEOPLE AT WORK ALERTS
  • 14. 14 © 2015 NICE PEOPLE AT WORK Set Quality Alerts
  • 15. 15 © 2015 NICE PEOPLE AT WORK Get Granular Notifications
  • 16. © 2015 NICE PEOPLE AT16 5 © 2015 NICE PEOPLE AT WORK Step 1, Capture Data Step 2, Take Action!
  • 17. 17 © 2015 NICE PEOPLE AT WORK Use Data To Take Action (1/2) Technical  Teams   •  Understand  current  QoS  levels,  set  benchmarks  for  improvement.   •  Be  alerted  when  QoS  levels  reach  certain  thresholds  to  begin  taking   acCon  as  soon  as  possible.   •  Use  user  Bitrate  informaCon  to  review  your  encoding  strategy  by   geography,  locaCon  and  device  and  save  money  on  encoding  and   storage  costs.   •  Troubleshoot  errors  with  content  delivery.   Opera=ons  Teams   •  Use  our  plaEorm’s  data  to  improve  the  accuracy  of  other  plaEorms   which  use  engagement  data  (e.g.  content  predictability  modules,  which   are  incorrectly  assuming  a  perfect  play-­‐out  each  Cme)   •  Ensure  SLAs  of  your  CDN  providers  are  being  met.   •  Test  new  CDNs  using  our  CDN  Switching  plaEorm  to  switch  over  3   methods.  
  • 18. 18 © 2015 NICE PEOPLE AT WORK Use Data To Take Action (2/2) Customer  Service  Teams   •  Prepare  customer  service  teams  with  alerts  on  potenCal  users  affected   by  widespread  QoS  problems  (reduce  call  center  Cmes)   •  Be  proacCve  with  users  (e.g.  send  alert  at  the  first  sign  of  quality   problem)   Business  Teams   •  Use  Audience  and  Engagement  data  to  segment  adverCsing  and   increase  revenue  on  “hot”  content   •  Using  RT  data,  you  can  extract  best  dollar  through  understanding   current  number  of  viewers,  quality,  etc.     •  Report  on  how  Ads  are  performing  (#  plays,  compleCon  rates,   geographies,  etc.)  
  • 19. © 2015 NICE PEOPLE AT19 5 © 2015 NICE PEOPLE AT WORK NEXT STEPS
  • 20. 20 © 2015 NICE PEOPLE AT WORK Getting started with NPAW Define  POC   under   Contract   30  Day  Trial,   Penalty-­‐Free   Opt-­‐Out   Integrate   plug-­‐ins  to   full  OTT   environment