The document discusses Atmosphere's Scripting and Order Entry module, which allows users to design call scripts without programming knowledge. It provides benefits like easy integration, customization, and insights. The module targets enterprises and call centers for uses like billing, collections, and surveys. It offers advantages over competitors like no programming needed and tracking of script changes. An example use case describes a direct response company that uses nine call centers and how the module could standardize scripting and testing across centers for faster updates.

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Atmosphere Coffee Break:
Scripting & Order Entry

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Atmosphere’s Latest Addition

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What is Atmosphere Scripting and Order Entry?
• The Scripting and Order Entry Module is a feature within the
Atmosphere Platform.
• It is an agnostic scripting tool which can be used with any
ACD and call routing systems.
• It is a self-service scripting solution that requires no
programming knowledge by the end user.
• The “keys of the kingdom” are in the hands of
the user. Design the script you want to
see…not what a developer wants
you to use

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Atmosphere Scripting & Order Entry Benefits
• Easy integration
• Fast deployment
• Simple customization
• Flexible management
• Valuable insight

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Customer Profile
Target Customers:
 Enterprises and Call Center Telemarketing
- An internal company could use this as a way to correct
inappropriate response to outside vendor…i.e. accounting, Help
Desk, front desk, etc…
- Billing/Collections
- Lead Generation Organizations
- Enterprises and Call Centers with Inbound calls where they would
potentially need a script to flow through the conversation or to
collect data.
- Polling & Political Services
- Surveys
- Disaster Recovery – Red Cross
Verticals:
 Direct Response, Retail, Customer Service, Consumer Goods,
Pharmaceutical/Healthcare, Non-Profit Organizations and Financial
Services.

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Competitive Advantage
• No need for programming knowledge
• User defines SKU Fields
• Import capabilities for Large SKU set ups
• User defines Media Fields
• Import capabilities for Media Station updates for
Sourcing
• Tracking of changes and ability to revert to previous
script changes
• Media Sourcing included in the platform for no additional
cost

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Use Case 1: DR Company
An American multinational corporation that uses direct
response infomercials and multi-level marketing to sell DVDs

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Use Case 1: Scenario
• Nine different call centers and scripting platforms.
• Each time a new script has to be implemented in the
call centers – DR Company has to email the new
Spec Directive and confirm the timeline with each
individual call center
• If expedited timeline is required additional costs may
be billed to DR Company by the specific Call Center
• Each script has to be QC’d by the call center and DR
Company prior to the “Go Live” Date. The hours
associated with QC’ing a script can range from 2 to 6
hours dependent on the complexity of the script.
• Test Files must be generated for each new script
implementation by a call center for approval by DR
Company prior to the “Go Live” Date

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Use Case 1: Benefits
• Set up of scripting and QA completed by client
rather than multiple call centers
• Faster turnaround
• Client controls all facets of the Go Live within the
Scripting platform
• Efficiency of time by having the call center focus
on the sales rather than the programming set up
of a script
• Reduced implementation time
• No additional costs involved with expedited set
up

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Atmosphere Scripting & Order Entry Dashboard

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