2. • To understand the importance of
communication
• To improve upon verbal communication –
written & oral
• To improve upon non-verbal communication –
body language, listening skills, mannerisms
ObjectivesObjectives
3. What is communication?What is communication?
• A process of transferring information from one
entity to another:
– Effective Communication
– Interpersonal communication
– Formal Communication
6. Why should you improve your
communication skills?
Why should you improve your
communication skills?
• Interact – Socially/Professionally
• Negotiate
• To develop yourself as a professional
• Progress
• Competition
8. 7 Cs of Communication7 Cs of Communication
• Clarity
• Completeness
• Concreteness
• Courtesy
• Conciseness
• Correctness
• Consideration
9. Few major Barriers in communicationFew major Barriers in communication
• Unwillingness to communicate
• Lack of Self-Confidence
• Language differences
• Vocabulary level
• Voice quality
• Assumptions
• Distractions
• Weak listening ability
• Emotions
• Less Interest
10. • Use simple words and phrases that are understood by every body.
• Increase your knowledge on all subjects you are required to speak.
• Speak clearly and audibly.
• Check twice with the listener whether you have been understood accurately
or not
• In case of an interruption, always do a little recap of what has been already
said.
• Always pay undivided attention
• While listening, always make notes of important points.
• Always ask for clarification if you have failed to grasp other’s point of
view.
• Repeat what the speaker has said to check whether you have understood
accurately.
11. • Do not instantly react and mutter something in anger
• Do not use technical terms & terminologies not understood by
majority of people
• Do not speak too fast or too slow
• Do not speak in inaudible surroundings, as you won’t be heard
• Do not assume that every body understands you
• While listening do not glance here and there as it might
distract the speaker
• Do not interrupt the speaker
• Do not jump to the conclusion that you have understood
everything
12. Formal CommunicationFormal Communication
• Rules of communication:
– Go through channels
– Adhere to orders and
direction coming from
above
– Escalate problems as
needed going through your
chain of command
– Avoid badmouthing –
superiors/colleagues
13. First ImpressionFirst Impression
• It takes just a quick glance, maybe three seconds,
for someone to evaluate you when you meet for
the first time.
– Be on Time
– Be Yourself, Be at Ease
– Smile!
– Be Open
– Small Talk …
– Be Positive
– Be Courteous And Attentive
Effective Communication is a process where a message is received and understood by the receiver in the manner that the sender intended it to be.
Interpersonal communication is information exchanged between people via words, gestures/signs and body language.
Words are only labels and the listeners put their own interpretation on speakers words. Accent,tone and voice modulation
To make people understand, convey thoughts (with clarity) or feelings, to gain an edge.