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Communication Skills.pptx
- 1. What is communication? • A process of transferring information from one entity to another: – Effective Communication – Interpersonal communication – Formal Communication
- 3. Communication is: Words Paralinguistic Body Language 55% 7% 38% pitch, loudness, rate, and fluency.
- 4. Why should you improve your communication skills? • Interact – Socially/Professionally • Negotiate • To develop yourself as a professional • Progress • Competition
- 5. Activity • Draw a picture Activity
- 6. 7 Cs of Communication • Clarity • Completeness • Concreteness • Courtesy • Conciseness • Correctness • Consideration
- 7. Few major Barriers in communication • Unwillingness to communicate • Lack of Self-Confidence • Language differences • Vocabulary level • Voice quality • Assumptions • Distractions • Weak listening ability • Emotions • Less Interest
- 8. • Use simple words and phrases that are understood by every body. • Increase your knowledge on all subjects you are required to speak. • Speak clearly and audibly. • Check twice with the listener whether you have been understood accurately or not • In case of an interruption, always do a little recap of what has been already said. • Always pay undivided attention • While listening, always make notes of important points. • Always ask for clarification if you have failed to grasp other’s point of view. • Repeat what the speaker has said to check whether you have understood accurately.
- 9. • Do not instantly react and mutter something in anger • Do not use technical terms & terminologies not understood by majority of people • Do not speak too fast or too slow • Do not speak in inaudible surroundings, as you won’t be heard • Do not assume that every body understands you • While listening do not glance here and there as it might distract the speaker • Do not interrupt the speaker • Do not jump to the conclusion that you have understood everything
- 10. Formal Communication • Rules of communication: – Go through channels – Adhere to orders and direction coming from above – Escalate problems as needed going through your chain of command – Avoid badmouthing – superiors/colleagues
- 11. First Impression • It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. – Be on Time – Be Yourself, Be at Ease – Smile! – Be Open – Small Talk … – Be Positive – Be Courteous And Attentive
- 12. Implementations • When at work, speak only in English & Language known to Patients. • Self – introduction ( 2 - 4 minutes) next week
Editor's Notes
- Effective Communication is a process where a message is received and understood by the receiver in the manner that the sender intended it to be. Interpersonal communication is information exchanged between people via words, gestures/signs and body language.
- Words are only labels and the listeners put their own interpretation on speakers words. Accent,tone and voice modulation
- To make people understand, convey thoughts (with clarity) or feelings, to gain an edge.
- Lot of other factors like time, noise
- How to give a visiting card/greet/shake hands?