This document provides an overview of The Workforce Solution's human resources management services. It offers staff outsourcing, recruitment, temporary and permanent staffing solutions to over 3,400 clients across all sectors of the South African economy. The Workforce Solution prides itself on its expertise, national infrastructure of over 150 branches, database of over 250,000 candidates, and ability to fill staffing needs quickly. It aims to create jobs and develop skills while ensuring full compliance with South African labor laws and regulations.

1. THE WORKFORCE SOLUTION™
A quick guide to our service offerings.
EXPERIENCE our EXPERTISE
Your endpoint for all human resources management solutions

2. CONTENTS PAGE
n ENDPOINT HUMAN RESOURCESYOUR FOR ALL NEEDS . . . . . . . . . . . . . 01
n BRANDSOUR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02
n FACTS FIGURESKEY AND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04
n STATS TRANSLATE VALUE BUSINESSHOW OUR INTO FOR YOUR . . . . . 05
n SECTOR FOCUSECONOMIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08
n INDUSTRY CAPABILITY TECHNOLOGY& CUTTING-EDGE . . . . . . . . . . . . 09
n SOLUTIONSSERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Staff Outsourcing & Recruitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16n
The Workforce Strike Rescue Plan™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20n
Multi-Vendor Optimisation™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21n
Business Process Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23n
Training & Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27n
Employee Health Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29n
Financial & Lifestyle Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31n

3. YOUR FORALLENDPOINT
HUMANRESOURCESNEEDS
WorkforceservesalleconomicsectorsinSouthAfrica. Withastableinfrastructure,soundfinancialsecurityanda
transparent and highly regulated compliance system, Workforce Staffing is the endpoint for all human
resourcesrequirementsforemployers.
As we get ready to embrace the new labour law amendments, we assure you thatWorkforce is well-positioned
due to excellent legal specialists, an in-depth understanding of the law from a business point-of-view, and
specially developedriskmanagementsystemsto provide business with flexible solutions in the new employer
landscape.
We support the notion of transformation and skills development, and as such we play an important role in the
SouthAfricansocietybyreducingunemploymentrates,improvingthequalityoflifeofouroutsourcedstaffbase
andatthesametime,positivelyimpactingtheproductivityandcompetitivenessofourclientbase.
01
JobCreationandSkillsDevelopment
Many of the contracts we are involved in are directly or indirectly the result of private and public sector
initiatives to create jobs and uplift communities. Our strength lies in our ability to integrate staff
provision, training and skills development and all aspects of human resources administration and
management to deliver an end-to-end solution. We play an important role in youth development and
job creation, particularly at grass roots level, where first time job seekers use temporary assignments as an
entry into the job market and improve their employability as a result of on-the-job training and skills
developmentprovided.

4. OUR BRANDS
Staffing and Recruitment
Employee Health Management
Training and Consulting
Financial and Lifestyle Products
02
Process Outsourcing
G R O U P L I M I T A D A
TRAINING
TRAINING FORCE
Linking Training to Industry
G R O U P L I M I T A D A
STAFFING AND RECRUITMENT
africa

5. Western Cape
Northern Cape
Eastern Cape
Free State
North West
Gauteng
Mpumalanga
Limpopo
KwaZulu
Natal
43 years plus knowledge & expertise in staff outsourcing
150 plus branches throughout South Africa
33 500 plus contractors
3 400 plusclients
100% satisfaction (Refer to Page 5)

6. 04
KEY ANDFACTS
FIGURES
ProudmemberofTheWorkforceGroup(Pty)Ltd
Established: 1972
Listed: JSE Altx (2006)
Turnover as at June 2014: R1.90 billion
Footprint: 150 plus branches throughout South Africa
Management & Support Staff: 900 plus (70% are industry specialists)
Outsourced Staff Base: 33 500 plus in the field (with a database of over 250 000)
Core Value Drivers: § § § §Integrity Mutual Respect Accountability Performance Excellence
Specialist Brands in the Group: 26
B-BBEE Rating: Empowerdex Level 3
Memberships § §CAPES (TES) APSO (Recruitment)
Industry Focus: All economic sectors
Clients: 3 400 plus
Customer Satisfaction Rating: 100% (refer page 5)
Learnerships: 1 083 (2013)
Skills Programmes: 157 (2013)
Apprenticeships: 90 youth (2013)
Work & Skills Programme (W Cape): 200 permanent placements
297 marketable learners
Corporate Social Investment: 150 charities supported nationally
Health & Safety: 100% compliance at 150 plus branches nationally
Environmental: 1 week of Environmental Awareness Week held monthly throughout
SA, focused on recycling, energy saving, pollution awareness, water
saving and minimising travelling

7. HOWOUR INTOSTATSTRANSLATE
VALUEFORYOURBUSINESS
Our expertise spans over 43 years and is available at any one of our 150 plus branches, managing over 33 500
pluscontractorsperweekatsome3400plusclientswith100%satisfaction24x7x365!
630 plus Specialists: Our knowledge and expertise is backed by Professional Indemnity
Insurance.
Our Service Level Agreements provide Guarantees of Service Delivery.
Protecting your business when it counts!
Legal & Industrial In 2013, provided 60 plus businesses with The Workforce Strike Rescue Plan™.
Relations Specialists: Saving business more than 1 million productive man hours!
33 500 plus Contractors: Deliver more than 1.5 million productive man hours a week to more than
3 400 plus businesses throughout South Africa.
Providing flexible, productive and hassle-free staffing
solutions!
Customer Service Rating: An independent division audits our service levels directly with clients.
Resolution of queries is within 24 hours.
Assuring you 100% satisfaction on what we promise we will
delivery!
100% SA Based: Payroll queries resolved within 8 hours.
Absent staff filled within 4 hours.
Disciplinaries are managed by our in-house Industrial Relations experts
without delay.
Ensuring our contract staff placed on your site are happy and
productive all of the time.
05

8. 100% Home-grown &
100% Operational in
South Africa!

9. We reduce shrinkage & save thousands of Rands
in top Wholesale & Retail businesses in SA!

10. 08
ECONOMICSECTOR
FOCUS
Ourclientportfolioof3400plusclientsaresplitintothefollowingindustriesinSA:
Manufacturing: 1128 clients served from 80 branches
60 national clients
Wholesale & Retail Trade: 1174 clients served from 80 branches
46 national clients
Transport, Storage & Communication: 461 clients served from 56 branches
35 national clients
Business Services: 268 clients served from 47 branches
2 national clients
Construction: 239 clients served from 54 branches
14 national clients
Government & Parastatal: 112 clients served from 47 branches
2 national clients
Solar: 56 clients served from 34 branches
Agriculture, Hunting, Forestry & Fishing: 53 clients served from 27 branches
2 national clients
Mining & Quarrying: 28 clients served from 23 branches
2 national clients
Hospitality: 20 clients served from 3 branches
Electricity, Gas & Water Supply: 7 clients served from 7 branches
Business Process Outsourcing: Contracts to the value of approximately
R120 million per annum
We serve all national value chains
and economic sectors within South Africa!

11. INDUSTRYCAPABILITY
&CUTTING-EDGETECHNOLOGY
With the unique combination of a highly developed national infrastructure and a range of solutions to meet the
evolvinglabourlawcompliance,Workforceisacompany'sendpointtoalltheirhumanresourcesmanagement.
We are open to all businesses in all sectors and there are no restrictions in the form or extent of human resources
solutionswecanoffer.
SOUNDCOMPLIANCEPOLICIES
Failure to comply with labour legislation could result in non-compliance and have a negative impact on the
growth and sustainability of companies in SA. Compliance is therefore essential to protect the future of
business.
Further regulation of the labour laws requires expertise and knowledge to drive compliance and protect
business from risk. This is our area of expertise. Thus, understandably so, our clients rely on us to provide the
systemsandprocessesthatarealignedwithanynewlegislation.
Our team of five attorneys, two SA advocates and five IR specialists ensure Workforce's regulation to a
multitude of laws and regulations with which we and our clients need to comply; and ongoing monitoring and
adjustment of our systems, processes and contracts is essential. Furthermore, we are active participants in the
variousforumsinplacetoinfluencechangethroughourmembershipandactiveinvolvementtherein.
INFRASTRUCTUREANDSERVICECAPABILITY
Workforce serves all economic sectors and operates in South Africa and Africa. We boast an extensive national
branchinfrastructurethatextendstoallprovincesofthecountry.
By nature of our business, this branch infrastructure is continually expanding as it provides the platform from
which service delivery takes place. Our operations are structured into various operating regions, headed by
strong decentralised management teams. This management structure is a major strength as it underpins the
operational flexibility required to enable management decisions to be made at the point of contact and to
tailor service offerings to suit client needs. The nature of our business requires quick response times and
having local branches and a local database, facilitates this. When a contract requires it, we open a fully
networked satellite branch, thereby facilitating quick response times and enabling exceptional service levels
rightonyourdoorstep.
09

12. STANDARDSMONITORINGTHROUGHOURQUALITYMANAGEMENTSYSTEM
Wecanprovideahighlevelofassurancethatonceanagreementhasbeencontractuallyconcluded,thecontract
outcome is according to pre-determined standards, within pre-determined time-frames and at pre-determined
costs.
A dedicated contract manager and on-site supervisors are assigned where required. These individuals are fully
trained and inducted to ensure complete understanding of your business, culture, procedures and operating
style; and are on hand to not only monitor our outsourced staff but also to initiate immediate corrective action
wherenecessary.
10
PeopleAdministration
Management
Performance Monitoring
• Authorised head count
vs actual per shift/site
• IOD’s
• Disciplinaries
• Absenteeism details
• Payroll efficiency
• Staff turnover
tiduA
Audit
Audit
WORKFORCE QMS SCORECARD

13. ZONEZONE
ONTRACTOR
ZONEZONE
ONTRACTOR
AY
MATICMATIC
AY
PAWPAWPAW
WORKTRACZONEZONE
WORKTRAC
CUTTING-EDGE TECHNOLOGY
One ofWorkforce'smajor strengths is its leading edge information technology(IT) skills and architecture. Allour
branches and on-site support are supported by a centralisedIT department and benefit from accessto the latest
systemsdevelopment.
All our business processes and systems are integrated and have purposely been designed to automate various
administrative processes to improve our administrative capability while simultaneously eliminating
inefficiencies,errorsandthepossibilityoffraud. Shoulditberequired,oursystemscanprovidestatisticspercost
centreoractivitypoint,toenablecontractanalysisandmanagementreporting.
Ourintegratedsoftwareproductsuiteincludesthefollowing:
CONTRACTOR ZONE – a contractor-specific web-based application that stores critical information, including
personaldetails,resumésandarecordofcurrentandpreviousclientassignments.
TIME ZONE – captures and links standard clocking or biometrics terminal data and integrateswith Paymatic or a
client'swagesystem.
PAWANDPAYMATIC–aflexiblepayrollandinvoicingsystem,fortemporaryandpermanentstaff,thatcatersfor
all wage and salary requirements, including multiple sets of rules applicable to various bargaining councils and
clients. Our systems supports our 3 400 plus clients and their specific rules; AND manages the weekly, bi-weekly
andmonthlypayrollforour33500plusassigneesand900pluspermanentstaff.
WORKTRAC ZONE – a self-service centre for our clients. This on-line self-service centre puts our clients into the
driving seat of their outsourced temporary or contract workforce, giving them access to view, track and approve
employee records, timesheets, scheduling, and also provides access to productivity tracking, wage information
andsomuchmore.t
11

14. GUARANTEESTHATPROTECTYOURBUSINESS
§ The Workforce Group has public liability cover of R10m per incident. Should additional
coverberequired,thiscanbearranged. Additionalinsurancesthatcanbenegotiatedinclude
AssetProtectionCoverandaFidelityGuaranteePlan.
§ Our specialists possess extensive technical knowledge in their specific areas of expertise and
they perform their services as per a code of conduct as set out by our profession. We provide
assurance of our delivery and peace of mind to our clients that we are committed to an
excellentquality of servicedelivery by backing our specialist knowledge with a“guarantee”in
the form of Professional Indemnity Insurance. This shows our high level of commitmentto
ourprofessionandourclients'business.
12

15. SERVICE
SOLUTIONS
WorkforceStaffingoffers targetedatclient-drivensolutions
specificsectorsortypesofbusinessactivities,asfollows:
Staff Outsourcing
Recruitment
Strike Rescue Plan™
Training & Consulting
13

16. 14
Multi Vendor Optimisation™
Employee Health Management Financial & Lifestyle Products
Business Process Outsourcing
THE WORKFORCE SOLUTION™
EXPERIENCE our EXPERTISE

17. We deliver more than 1.5 million
productive man hours a week to more than
3 400 businesses nationwide.

18. StaffOutsourcing&Recruitment
StaffOutsourcing (TemporaryEmploymentServices–TES)
In today's tough economic climate, companies cannot afford to carry idle or unproductive staff. Workforce
enables employers to drive out unnecessary labour costs by leveraging the economic benefits associated with
staff outsourcing, while simultaneously achieving operational efficiencies and the ability to focus on core
competencies.
ScopeofourService
Whether you need a flexible labour force, a tailored staff outsourcing solution or access to a wide range of
temporary,contractorpermanentstaff,Workforceisthecompanytoturntoforresults.
We offer employers a legally compliant, fully managed solution covering all categories and levels of staff and
labour, with the bottom-line benefits of improved productivity levels, without any staff administrative or
legislativeburdens.
§ Customisedstaffoutsourcingsolutions
§ Flexible pricing structures including productivity based costing
§ Staffing: Contingency, projects, stand-by, industrial action, stay-aways, seasonal workforces
§ Labour pool management
§ Facilitating the implementation and/or administration of training, skills development, learnership and
internship initiatives
§ Occupational and primary healthcare services (OHS)
§ Legal and industrial relations services (representation and consultation services)
§ Payroll outsourcing services
§ Automated time and attendance systems
§ Employee support services
QuickResponseTimes
Weleadthemarketwhenitcomestodeliveringexceptionalserviceandresponsetimes,particularlyinrespectto
blue-collar staff. As a result of the size and nature of our organisation, and the broad base of active contracts we
have withour3 400 clients,recruitmentand sourcingofstaff iscontinuous,whichresultsin aconstantlygrowing
database of skills from which staff can be sourced at short notice. Workforce's operations run 24 hours per day,
throughouttheyearonanationalbasis.
AvailabilityofStaffandLabour
Skillsshortagesareaglobalphenomenonandthesearchforgoodcalibrestaffisongoing.WorkforceStaffinghas
developed one of the largest databases in the staffing industry, made up of skills required by the various
industries we serve; ultimately saving time, money and frustration when needing to source, recruit and deploy
staff.
Strict verification procedures, reference checks and thorough evaluation are never compromised in our
recruitmentandselectionprocess.Inadditiontoskills,experienceandcharacterreferencing,wealsodocriminal
andcreditbureauchecksifrequired.Weprefer,wherepossible,torecruitfromthelocalcommunity.
16

19. 17
CLIENT-DRIVENSOLUTIONSthatPROTECTyourbusiness
HowTESintegratesintotheworkplacetoprotectcomplianceandmitigaterisk
In line with the Labour Relations Amendments (LRA), Workforce has developed the following client-driven
solutions:
1. A multi contract structure controlled by theWorkforce Intelligence System™. This will determine the type
of contracts used and the periods of placements on various contracts in compliance with the “deeming
provision”oftheLRAaswellasbusinessneeds.
2. Integrated categorisation and remuneration structures to provide cost effective structures which will
address“equalpayforworkofequalvalue”.
3. Integrated software-based performance management system to provide proactive and progressive
performancemanagementthatwillassistwithincreasedproductivityrequirements.
4. Costeffectiveemployeebenefits,suchasafuneralplan,providentfundandmedicalaidproducts.
5. Specialised industrial relations services to safeguard against the provisions of the proposed deeming
provisions in the LRA in respect of terminations; and to address any union related issues arising from the
proposedprovisionsintheLRAinrespectofunionaccess.
6. SpecialistCCMArepresentationtoassistinlabourdisputes.
7. Strike policies to address any possible industrial action arising from the proposed ballot and picketing
provisionsintheLRA.
8. Specialised systems and representation to address any possible compliance orders and labour
inspections.
ContractStaffing
Our contract staffing solutions are structured in accordance with client needs, which can include a complete
solution or only the delivery of certain service components, such as specialist skills sourcing. Our clients can be
assured that we have the necessary financial resources to meet all our obligations associated with local and
international contracting projects. Specialisations encompass: Information Technology Financial Technical§ § §
(includingartisans) InterimManagement.§
RecruitmentSolutions
We have an outstanding track record for both generalist and specialist or scarce skills recruitment. Effective
recruitmentlies atthe heart of all staffing solutions offered by the group. Obtaining an accuratejob specification
is the first step in the recruitment process. This ensures our successin identifying, attracting and placing quality
candidates, who match our clients’ specifications. At this point, we formalise a customised solution which
includes one or a combination of the following recruitment methods: Permanent Placements Temporary§ §
Placements Specialist Skills Search Managed Staffing Solutions Ad Response Handling Career Portal§ § § §
Management.
ContactCentreStaffing
Staffing plays a vital role in a contact centre, therefore attracting and retaining top calibre staff that meet our
client'sspecificrequirementsforhandlingeitherinboundoroutboundcalls,formsthecornerstoneofourservice
offering. Attributes we look for include computer literacy, excellent articulation skills, good interpersonal,
listening,readingandcomprehensionskillsaswellasagoodtelephonevoice. Therightattitudetowardsthejob
and the company is as important as good communication skills. In addition to staffing solutions we also offer
end-to-endcontactcentreoutsourcingsolutions.

20. We provide onshore and offshore solutions
for the end-to-end management of call centres.

21. In 2013, Workforce provided 60 plus businesses with
The Workforce Strike Rescue Plan™
saving businesses more than 1 million productive man hours

22. 20
TheWorkforceStrikeRescuePlan™
TheWorkforceStrike Rescue Plan™mitigatestheriskandlossofproductioncaused due tostrikes or other go-
slows,byproviding:
§ Arescuesupportteamtoassistwithswiftstrikeresolution
§ Assistancewithcontingencyplanning
§ Recruitmentofallcategoriesofstaff
§ IndustrialRelationsknowledgeandspecialisation
“2013 Nine-week strike in the South African automotive industry largely to
blameforthe lossesofoverR87-million…” -EngineeringNews,26March2014
Don'tbecomepartofthestatistics!ProtectyourbusinesswithTHEWORKFORCESTRIKERESCUEPLAN™
2Goodreasonstouseus
1. ContingencyStaffingSolution
Weareabletorecruitvariouscategoriesofstaffatshortnoticeandprovidetransportationtoyoursiteforthe
duration of the strike. In situations where high levels of intimidation take place, we can counter this by
bringinginstafffromotherareas.
All outsourced staff placed on your premises during a strike are screened and reference checked as this is
oneofourstandardoperatingproceduresforstaffdeployment,whetherforastrikeornot.
We also have the necessary resources to arrange, at a short notice, that the contingency staff deployed are
fullykittedoutintermsofpersonalprotectiveequipment(PPE).
2. Contingencyplanning
We are able to assist you with your strike policies, as well as your contingency planning. If you do not have a
picketing policy, then you should look at putting an effective picketing policy in place; and where there are
unionrepresentationsintheworkplace,toenterintoapicketingagreementwiththeunion.

23. 21
Multi-VendorOptimisation™
ManybusinessesareoptingtooutsourcetheirStaffingandHumanResourcesrequirementstomulti-vendors.
Overseeingadiverseassortmentofmulti-vendorsisnoeasyfeatandrequiresaddressingthesechallenges:
§ Customer Confusion: Using different vendors may be beneficial for improved service and decreased costs,
butitcanalsocreateaconfusingwebofvendorsandserviceproviders.
§ Inconsistent Quality: When different vendors have varying service levels and ill-defined escalation points,
problems can easily fall through the cracks. In addition, there's often no mechanism to ensure service levels
aremetorissuesareresolved.
§ LackofBusinessIntelligence:Withdatadispersedacrossvendors,it'shardtogeta“bigpicture”overviewofthe
HR function and make standardised comparisons. Businesses oftenreceive very different reports from each
vendor,sodataanalysisbecomesatime-andlabour-intensiveprocess.
§ Riskmanagement:InthenewLabourLegislation,complianceiskey.Ifcomplianceisnotconsistentacrossthe
variousvendors,companieswillbeatrisk.
Thekeytomanagingtheshared,multi-vendorhumanresourcesenvironmenteffectivelyisacentralisedmodel.
AProvenSolution–Multi-VendorOptimisation(MvO)
Within this service offering, MvO manages the various vendors on behalf of the client, freeing up the client to
focusonhis/hercorebusiness.
A core main focus area is the central management of multi Temporary Employment Service (TES) at a client.
Workforce MvO manages the performance and service provision of all TES vendors. Workforce providers limits
the risk to clients as certain criteria are dictated to the TES providers with respect to legislation compliance,
liabilities,trainingandrates-thuscreatingamodelforclientstolessentheirrisk.
Workforcemanagestheriskonbehalfoftheclienttoensurelegislativecomplianceandimproveefficiencies.
Multi-Vendor Optimisation™ (MvO) is a proven solution to supporting the multi-vendor environment. It simplifies
support, ensures customer satisfaction, and provides valuable data for business intelligence and vendor
management. In planning for current and future outsourcing needs, MvO can help improve operations, provide
highly-responsive, single-source support, build a top notch service provider network, and make highly informed
businessdecisions;whilemanagingriskforbusiness.

24. The key to managing the shared, multi-vendor
human resources environment effectively
is a centralised model.

25. BusinessProcessOutsourcing
Business processoutsourcing is increasingly being used by organisationstoachieve operationalefficiencies and
to enable them to focus on their core business. Business process outsourcing allows companies to outsource
business processesthatare essentialcomponentsof their business. The operationalactivities and management
becometheresponsibilityoftheserviceprovider,togetherwiththeresponsibilityfordeliveringspecifiedresults.
We are experienced in delivering productive and functional business process outsourcing solutions, including
theestablishmentofallthenecessarystatutoryandlegalelements,suchasHealthandSafetycompliance.
Suitable areas to consider for process outsourcing can include any activity, such as payrolling, stock-taking, call
centresandvariousmanufacturingandpackagingprocesses. Flexibilityextendstoinnovativepricingstructures
includingproductivity-basedcostingwhereappropriate.
We can provide a high level of assurance that once a Process Outsourcing Agreement has been contractually
concluded, the contract outcome will be according to pre-determined standards, within pre-determined time-
framesandatpre-determinedcosts.
Productivitybasedpricingsolutions
Our innovative productivity based pricing solutions assist clients in reducing their labour costs while improving
their productivity. For instance, the unit rate paid to contract staff can be applicable per item manufactured or
percasepacked,andisbasedonarequiredoutputaspertheclient.
Weprovidealltheemployeesrequiredperday,inadditiontoouron-sitesupervision.Ouremployees,inclusiveof
our supervisor, are incentivisedby payments of wages being solely based on the number of itemsmanufactured
or cases packed or loads delivered, etc, thus ensuring the required productivity – a 'more productivity more pay'
incentivisedstrategy.
Themodelisflexibleandcanbetailoredtosuityourparticularproductivityneeds.
Questionsabusinessshouldaskwhenconsideringthefeasibilityofoutsourcing
§ How,exactly,doIbegintheprocess?WhatdoIdofirst?
§ WhatcanIoutsourcegivenmyspecificbusinessrequirementsandcompetitiveenvironment?
§ Whatelementsareimportanttoconsiderwhenevaluatingoutsourcingoptions?
§ HowdoIbuildabusinesscase?
§ HowdoItransitionandstabilisethebusinessandhowlongdoesittake?
23
“ The option of process outsourcing has been welcomed
as a forward thinking and valuable product offering by our
many clients. This option effectively moves the emphasis
from cost of labour to throughput and yield.”

26. Our innovative productivity based pricing
solutions assist clients in reducing their labour
costs while improving their productivity.

27. 25
Wemanagecontractstothevalueofapproximately
R120millionperannum!
The success of the Business Process Outsourcing contracts we currently manage hinge on a long-term relationship
between our clients and us. We become an extension of our client's business as we fully entrench ourselves in the
operationsandtheproductionrequirements. Itisatthispointofunderstandingthatwedevelopsolutionsthatare
highlyprofitableforourclients.
CaseStudyOne
Three years ago, we introduced the Business Process Outsourcing solution to our client who operates in the
waxproductionindustry.
Onthiscontract,staffarepaidperhourwiththeclientinvoicedonproductionoutputperweek. Theclient'sfixed
staffing costs have been converted into variable costs to suit the client's production needs. The benefit of
creating staffing flexibility in the production environment is the medium to long term cost savings, which our
clienthaspositivelyexperienced.
All input requirements are based on our client's production requirements, so if the production is low in a
particularmonth,thentheinputcomponentisadjustedaccordingly;andviceversawhentheproductionishigh.
Headcount plays a major role in the success of this contract; therefore production targets are set weekly and are
basedonourclient'ssalesforecast. Basedonthetargets,theshiftsareplannedandtheclientisinformedonhow
many machines will be running a week in advance. By having this information on hand, our client is able to
effectivelyactiontheirsalesplan.
CaseStudyTwo
Based on our recommendation, our client in the plastic manufacturing industry implemented the
productivitybasedpricingsolutiontwoyearsago.
On this contract, staff are paid on productivity. This has proven to be highly motivational for the staff working at
our client because the harder they work to produce more, the more they earn at end of the month. Initially, we
noticedproductivitywaslow,mainlyduetolackofknowledgeoftheclient'sprocesses. Thiswasquicklyresolved
with on-site training. Once staff felt more comfortable with the processes, productivity exceeded the client's
expectations.
CaseStudyThree
Our client in the steel manufacturing industry contracted our services over a three year period on a full
businessprocessoutsourcingsolutionattwooftheirfinishinganddespatchcentres.
On this contract, we are fully responsible for the finishing, storage and loading for despatch of various steel
products thatour clientmanufactures. Ourservicesincludeallaspectsofthecontractmanagement,safety,
equipment, labour, efficient scheduling and reports on our performance to the client. The contract is
performance based where we are paid per tonnage handled. A Service Level Agreement (SLA) dictates the
monthly forecast tonnage per area of our control, based on the client's sales order book. We are responsible to
achieve(&exceedwherepossible)thesetargets.

28. We develop solutions that are
highly profitable for our clients.

29. 27
Training&Consulting
Trainingandskillsdevelopment
Asskillsdevelopmentremainsanationalpriority,Workforceisverywellpositionedtorespondtothedemandsof
the markets it serves by offering an extensive range of training and skills development interventions on a
national basis. These include full qualifications, skills programmes and short courses specifically tailored to
theneedsofthefollowingsectors: Construction,TransportandLogistics,Engineering,HospitalityandBusiness.
Another important service offering is our facilitation of learnership and internship administration. Our
extensive experience in this regard has resulted in close working partnerships with a number of clients,
coveringabroad-baseofindustrysectors.
The introduction of skills development consulting to assist clients with formulating structured workplace skills
plans, and implementing and administering these, has also resulted in a number of strategic alliances being
developed.
IndustrialRelations, HumanResourcesandB-BBEEConsulting
Weareabletoprovideacomprehensiverangeofindustrialrelationsandhumanresourcesconsultingservicesto
assist employers in a number of areas, with special emphasis currently on the imminent changes in labour
legislation. The company's core focus is to empower employers to be aware of the different legislation affecting
them; understand the inter-relatedness of the various laws; address compliance issues; and advise and support
clientswhoaredealingwithindustrialrelationsproblems.
Servicesinclude:
§ Industrialrelationsconsulting
§ Humanresourcesconsulting
§ B-BBEEoptimisationandconsulting
§ Employmentequitycomplianceandreporting
§ Skills development project management linked to employment creation, which encompasses project
planning,implementationandreporting.
Servicesarestructuredandflexiblesothatclientscanselectthelevelofservicethattheirbusinessrequires.

30. Basic bricklaying training in progress by our
Construction Facilitator.

31. EmployeeHealthManagement
Businessesareobligatedtoprovideoccupationalhealthcaretotheiremployeestopreventtheriskofliabilityand
avoid the implications of non-compliance to the Occupational Health and Safety Act. The group has a specialist
approach to employee health management, offering a comprehensive range of on-site or off-site primary and
occupational healthcare services structured in such a way that companies can select only the healthcare
elementsneeded.
In addition to the need for occupational health and safety compliance and risk management, more and more
companies are recognising the impact that employee wellness has on their business. It has been proven that
employee health management programmes not only reduce absenteeism, but also improve productivity and
thequalityoflifeofemployeesbyenablingaccesstoqualityhealthcareinterventions.
The group's specialist healthcare division is geared to offer companies a comprehensive range of occupational
andprimaryhealthmanagementservices,whichincorporateemployeewellnessandassistanceprogrammesas
follows:
§ EmployeewellnessinCorporate, Transport,Mining,Construction,ManufacturingandGovernment
§ Onandoff-siteclinics
§ MobileMedicalscreening
§ MedicalFitnessCertificates
§ SubstanceAbusetestingandmanagement
§ HIV/Aids&TBmanagement
§ FirstAidtraining
29

32. Entrance medical test in progress
by our Occupational Healthcare Nurse.

33. Financial&LifestyleProducts
EmployeeLifestyleServices
The availability of employee lifestyle services and products is increasingly being sought by companies to
engender staff loyalty, maintain commitment and increase motivation. Through the group's subsidiary,
Babereki, we are able to provide our clients with a comprehensive value proposition which includes a range of
lifestyle products, backed by stringent controls and legislative compliance standards. Babereki's continuously
evolving product range enhances employee loyalty programmes and currently comprises financial (micro
loans),mobilecommunications(contracts,handsetsandairtime)andhomeappliances.
EssentialEmployeeBenefits
Weofferourcontractorsandtemporarystaff,aswellastheirfamilies,thefollowingbenefits:
§ Funeralcover
§ Accidentalcover
§ Two-monthsgapcover
§ Funeralrepatriationandassistance
§ HIVprotectionservice
§ Legalassist
§ 24-houremergencymedicalassistancehotline.
31
A happy, committed
and motivated Workforce.

34. Contact us:
11 Wellington Road, Parktown, Johannesburg, 2193, Gauteng, South Africa
PO Box 11137, Johannesburg, 2000, South Africa
Tel: 011 532 0000
Email: info@workforce.co.za
Website: www.workforce.co.za
Linked-In: http://www.linkedin.com/company/72085
Workforce Staffing Branches
Airport Industria 021 935 1891
Benoni 011 741 0800
Bloemfontein 051 430 0002
Brakenfell 021 980 8941
Cape Regional 021 910 9600
Chamdor 010 590 4878
Cosmo 011 226 5940
East London 043 722 5400
Emalahleni 013 656 0186
Epping 021 532 0663
Estcourt 036 352 1440
Gauteng Regional 011 532 0000
George 044 884 1453
Groblershoop 083 641 0029
Humansdorp 042 925 2116
Isithebe 032 459 1431
Jacobs 031 902 3477
Johannesburg 011 226 5940
Kathu 053 723 2513
Kempton Park 011 394 0108
Killarney Gardens 021 556 6510
Kimberley 053 807 9420
Klerksdorp 018 464 9740
Kokstad 039 727 2409
KZN Regional 031 714 2800
Ladysmith 036 631 4062
Lephalale 014 763 7200
Louis Trichardt 015 516 5667
Midrand 011 312 1827
Mosselbay 044 692 0457
Mozambique 0025 82 178 4004
Mthatha 082 820 5688
Nelspruit 013 752 4904
Newcastle 034 315 5902
Paarl 021 862 7441
Pietermaritzburg 033 394 0600
Pinetown 031 701 3745
Pofadder 078 803 0928
Polokwane 015 297 7604
Port Elizabeth 041 402 4400
Port Shepstone 039 695 0135
Pretoria 012 800 1090
Richards Bay 035 751 2590
Rustenburg 014 592 6826
Saldanha 022 714 2283
Somerset West 021 851 0677
Springfield Park 031 579 4333
Stellenbosch 021 883 2029
Uitenhage 041 922 0299
Upington 054 331 2439
Vanderbijlpark 016 981 2090
Vryheid 034 980 8150
Wadeville 011 865 5158
Welkom 057 352 8076
Worcester 023 342 7440