Toll People are one of Australia's largest specialist suppliers of executive talent and skilled labour. They have over 43,000 internal staff and place up to 3,000 people per week into jobs across Australia. Toll People offers recruitment solutions including permanent placement, temporary staffing, and training programs. They have a national network of offices and can support clients' recruitment needs anywhere in the world. With a large pool of talented candidates and a reputation for success, Toll People can quickly connect clients with the right people.

1. About Toll People
Toll People are known as one of Australia’s largest specialist suppliers of Executive talent, casual and skilled labour within
the Transport, Logistics and supply chain sectors. We have also grown to supply staff to a multitude of diverse industry
sectors for jobs ranging from Business Support, Defence, Airlines, Shipping, Banking & Finance, Accounting, FMCG,
Hospitality and countless more…
Established in 2004,with over 43,000 internal Staff, Toll People was originally set up to help us cope with the constant
demand for skilled staff & contractors from our internal business units. Over the past 10 years, we have grown to 250
Recruiters and supply staff to over 2,034 companies outside the Toll Group based on the capability of our Recruiters and
the talent we attract. On average we place up to 3,000 people per week into Jobs across Australia…
Today, Toll People offers a full complement of recruitment solutions for Executive, Management, Business Support,
Mining and Energy, Manufacturing, Transport and Logistics, and award-winning training and on-boarding programs for
new and existing clients. We can also mobilise Recruiters to any location across the world to support your needs and have
offices strategically located across Australian capital cities and regional areas.
With an enviable reputation for success, a client list rivalling many of Australia’s senior recruitment firms, and an
established national network of talented candidates, Toll People can connect the right people with the right team at a click
of a button.
Every day, we have up to 6,000 staff on assignment across the country working to help our clients achieve their goals and
add value to their teams and projects - and we would value your organisation as one of them.
Toll People
Capability Statement
Prepared for….

2. Proposal Prepared for …..
Toll People Branch Information
NSW ACT
Homebush
Level 3, 5 UhrigRoad
Homebush Bay NSW 2127
Phone: (02) 9091 6300
Fax: (02) 9648 2945
Newcastle
9 Pennant Street
Cardiff NSW 2285
Phone: (02) 9091 6300
Fax: (02) 9648 2945
Canberra
23 – 41 Lysaght Street
Mitchell ACT 2911
Phone: (02) 6241 0835
Fax: (02) 6241 1545
VIC
Melbourne
636 St Kilda Road
Melbourne VIC 3004
Phone: (03) 9514 5000
Fax: (03) 9514 5050
Altona
56 Toll Drive
Altona VIC 3025
Phone: (03) 8369 2400
Fax: (03) 8369 2424
Dandenong
77 – 125 Princess Hwy
Dandenong VIC 3175
Phone: (03) 9793 1359
Fax: (03) 9708 5153
SA WA
Adelaide
30 – 32 Rosberg Road
Wingfield SA 5013
Phone: (08) 7129 4300
Fax: (08) 8359 6730
Perth
Ross Drive, Perth Domestic Airport
RedcliffeWA 6714
Phone: (08) 9427 3050
Fax: (08) 9427 3060
Karratha
Lot 201 Coolawanyah Road
Karratha WA6714
Phone: (08) 9185 1355
Fax: (08) 9427 3060
QLD
Brisbane
16 Terrace Place
MurarrieQLD 4172
Phone: (07) 3137 5111
Fax: (07) 3137 5137
Gladstone
72 Bryan Jordan Drive
GladstoneQLD 4680
Mobile: 0434 369 176
Gold Coast
40 Junction Road
Burleigh Heads QLD 4220
Phone: (07) 5593 8743
Fax: (07) 5593 8011
Mackay
34 John Vella Drive
Paget QLD 4740
Phone: (07) 4952 4017
Fax: (07) 4952 5417
Townsville
3 / 24 – 28 Ross River Road
Mundingburra QLD 4814
Phone: (07) 4755 0400
Fax: (07) 4755 0644
TAS NT
Launceston
37 DowlingStreet
Newstead TAS 7250
Phone: (03) 6332 0206
Fax: (03) 6332 0277
Darwin
26b/90 Frances Bay Dr
Stuart Park NT 0820
Phone: (08) 8947 2735
Fax: (08) 8947 2802

3. Proposal Prepared for …..
Katherine
Cairns
SYDNEY
ADELAIDE
Rockhampton
Morwell
Wollongong
Whyalla
MELBOURNE
Ballarat
Devonport
Cloncurry
DARWIN
HOBART
Mackay
Townsville
Alice Springs
Burnie
Launceston
Newcastle
Innisfail
Gold Coast
Port Lincoln
BRISBANE
Mt Isa
Geelong
Dampier
Christchurch
Kalgoor lie
PERTH
AUCKLAND
Hastings
Bunbury
Toowoomba
Emerald
CANBERRA
Wagga Wagga
Broome
Port Hedland
Karratha
Carnarvon
Geraldton
Albany
Esperance
Kununurra
Coffs Harbour
Toll People are well equipped to provide recruitment services to Freight Specialist through our thirteen strategically placed offices throughout
Australia.
IntroducingTollPeople
As part of the Toll Group, Toll People is one of Australia's leading National providers of Total Recruitment Solutions including permanent
placement, flexible staffing and productivity improvement solutions.
Toll People have an established a network of recruitment centres in all capital cities and some regional locations where you are always
assured of receiving quality advice, personalised service and cost effective recruitment solutions.
Differentiating Factors betweenTollPeople &Other Agencies
 Our team of recruitment professionals are not measured and remunerated by placement of candidates. Toll People coach and motivate
consultants on quality and consistency which achieves a far better end result for our clients.
 Our client relationships are completely unique and unmatched by any other suppliers. Our unique structure gives our customers direct
access to a comprehensive recruitment team and therefore the best results possible.
We interview all applicants in compliance with all relevant, current legislation. Upon initial application a candidate will be short listed through
their:
 Ability to demonstrate skill requirements e.g. experience, qualifications, licences
 Cultural fit e.g. ability to work in a team, willingness to learn, work ethic
 Ability to meet specific job / site requirements e.g. flexibility, technical and physical requirements
Once short listed, a candidate will be assessed for suitability through:
 Behavioural interviewing
 Psyche & Skills Assessment
 Thorough reference checking
RecruitmentMethodology
Toll People have an end-to-end recruitment model, which is tailored according to client requirements. It encompasses all aspects of the
recruitment process including candidate sourcing, CV screening, initial candidate screening, interviewing, assessments, reference checking,
referrals and follow up. Importantly, a single consultant who is a specialist in the relevant discipline and industry will manage each
assignment.

4. Proposal Prepared for …..
1. Role Briefing
The recruitment process commences with the Consultant obtaining a full role briefing from which the methodology of selection are agreed
and documented. The recruitment process is linked to more than the role itself, with other issues related to the team make-up, performance
standards, organisational strategy and values / culture also taken into account as outlined in the model above.
2. Candidate Sourcing
The Consultant recommends a candidate sourcing strategy based on experience, current candidate market and client requirements. The
initial sourcing of the candidate is conducted by searching Fast track, our candidate database.
Toll People will carry out the following unless otherwise agreed:
Search the regional and national database, print/internet advertising and industry networking to target quality candidates who match the
agreed criteria. In the event that a suitable candidate is not identified, the Toll People Consultant will liaise with our clients HR and/or line
Management to advise of an alternative sourcing strategy.
The following processes will be undertaken by Toll People Consultants in assessing a candidate:
(a) CV Screening
When a candidate forwards their CV, this document is placed directly into the Fast Track system to enable the Consultant to make notes or
comments about the candidate’s skills.
(b) Initial Candidate Screening
In-depth behavioural screening is undertaken on all candidates against the role brief before interviewing takes place.
(c) Interviewing
The Consultant will conduct a competency-based (behavioural) interview with every suitable candidate. This enables the Consultant to
understand the needs and expertise of candidates in addition to making an assessment against the required competencies.
Our interview process is based around 3 principles of Experience, Attitude and Cultural Fit.
The process uses behavioural interview techniques which evaluate candidate’s work ethic, flexibility and ability to communicate. Our
consultants also ask pre-established competency style questions to determine whether a candidate’s experience and career goals are truly
compatible with the client’s needs.
All Toll People Consultants are trained in competency-based (behavioural) interviewing techniques and our interview process combines
behavioural questions and preference-based questions. This enables the Consultant to understand the needs and expertise of candidates in
addition to making an assessment with regard to the required competencies and motivation for the role. In the event that a client wishes to
complement our interview process with additional role specific questions, we would be happy to oblige.
(d) Assessments
Toll People applies a number of comprehensive candidate testing tools to assist us in the process of matching candidates against client’s
requirements, including occupational assessments, computer skills testing, numeracy and literacy assessments and psychological
assessments. In addition to our standard tools we also have the capacity to source and implement a range of assessment tools to the
client’s specifications.
The real value of psychological assessment is best achieved through partnering with a supplier who can build a model that fits a clients
needs. The Toll People assessment methodology thus assumes a collaborative working relationship, in which the following aspects are
emphasized:

5. Proposal Prepared for …..
 Consultation with key stakeholders to ensure understanding of your company culture and the range of roles in your
organisation.
 Identifying appropriate assessment instruments and processes for those roles through a comprehensive 'mapping' process.
Contributing to this methodology is the use of consistent tools across organisations where possible. This enables us to build
performance benchmarks over time, while providing your business with a common language to describe candidates.
 Confirming contact points between companies to ensure clarity about ‘who talks to whom.’
 Setting service level agreements in terms of turnaround times, psychological report formats, fee structure and reporting.
Toll People have access through our assessment partners to a wide range of office based, Internet enabled and remote assessment
applications. This means that we are able to supply the most appropriate assessment for each situation or candidate. Some of the suppliers
that our assessment partners have ongoing relationships with are as follows:
 Saville & Holdsworth (SHL)
 Australian Psychologists Press (APS)
 Australian Council for Education Research (ACER)
 Test Grid (Hubbub Group)
 Psychological Corporation
 Psychological Assessments Australia (PAA)
 Behavioral Sciences Research Press (BSRP)
 Winsborough Limited
 Team Management Systems (TMS)
 Talent Technologies (QWIZ / PreVisor Assessments)
 PAQ’s ARM
(e) Reference Checking
Consistent with Toll People's recruitment methodology, reference checks are based on a quality process. In addition to confirming
employment dates and role dimension, reporting relationships, salary and the reason for leaving, comprehensive reference checks cover the
following areas:
- Key result areas
- Cultural fit with employer
- Competencies required for the role
- Team leadership contribution
- Rewards
- Motivation
- Attitude
- Environment
- Ability
Toll People will conduct a minimum of two reference checks, covering an appropriate timeframe for each candidate. The Consultant must
have obtained the candidate's permission before approaching potential referees in accordance with Australian Privacy Laws. The Consultant
will seek references from the candidates' previous/current employer(s) to whom the candidate reported/reports to. Where an objective
assessment cannot be made, it may be acceptable to contact another manager. Reference check information will then be passed to the
client verbally.
3. Referring Suitable Candidates
The Consultant will coordinate the interview/job booking location and times by consulting the Hiring Manager. The Consultant will speak
directly to the Candidate and confirm the location and time via email and/or telephone with both the Hiring Manager and the Candidate.
All information will also be stored and progressively updated on the Fasttrack system. The system has the capability to notify the Consultant
of key events, such as final interview, start dates, inductions, and one or three month follow up calls.
Toll People believes communication throughout the notice period is critical to the process. Toll People Consultants work to limit the chance
and success of counter offers from either the existing employers or alternative opportunities through clear and continual communication with
the candidate.

6. Proposal Prepared for …..
4. After PlacementFollowup
Toll People’s service doesn’t end when the placement is made. It is as important to us as it is to you that your new employee has the right
skills and attitude and is fitting into your company culture.
Our Consultant will call you frequently and meet face to face with both the Hiring Manager and the new employee to ensure that both parties
are happy. Sometimes new employees are nervous in raising any issue with their new employer, as they do not want to get off on the wrong
foot. At times, small issues can become big issues if not resolved which may result in the new employee leaving, or the employer believing
they have hired the wrong person.
Candidates will often confide in the Consultant who placed them which then allows our Consultant to address any issues with the employer
enabling the new employee and the employer to resolve the issues before they result in staff turnover.
Relationship Management
As with all business relationships, it is paramount that the relationship is fostered at all levels. Experience has shown that for volume
business this is normally focused in 2 specific areas; strategic and transactional, with other specialist relationships developed with regard to
OH&S, accounting, etc.
Strategic
The relationship between you and the Toll People Management depends on the vitality and direction of the association. Revisited as
required, normally quarterly once the relationship has been established.
Transactional
Face to face relationships are set up between your hiring managers and the Toll People operational staff who recruit and co-ordinate casuals
on a day-to-day basis
Value Added Services Available
 Specialist staffing
 Project or Contract staff
 Payroll services
 Training services
 On Site Management services
 In house IR and OH&S services
 Conference Training Facility Available at request
 Staff Incentive Program
 Site Specific Induction Video
Training and Development

7. Proposal Prepared for …..
Learning & Development is a service provided by Toll People to assist your business with Training and Development needs.
Toll People training is committed to the supply of quality training and professional development services. The objective of this function of Toll
People is to provide our clients greater efficiency and accuracy in selecting training and assessment packages.
 Creating development strategies aligned with Toll Group Objectives
 Streamlining of resources
 Detailed spend analysis and opportunities for further savings
 Single point of contact for all provider-related communications
Toll People will assist in matching and sourcing suitable training providers and resources to meet specific training needs, recommending
effective training and monitoring Training Organisations in regards to their pricing, quality and reliability.
Whether a management role, or seek to enhance skill sets, whether it is a short course or an ongoing development plan Toll People will
assist in making your choices. Customised Solutions are also available; Toll People can help in the Design, Development, and
Implementation of any courses that you require.
Toll People has a variety of training programs and courses provided by training organisations that have been evaluated and are now
recommended courses.
Here are a few of the courses Toll People offer;
 OH&S Training
 Business Skills Training
 Computer Skills Training
 Driver Training
 Bluecard Training
 Certificate IV in Workplace Training & Assessment
 RISI Training
 Confined Space Training
 OHS General Induction for Construction Work (Greencard)
Toll People were the 2008 Winners of “LEARNX ASIA PACIFIC 2008” Best Frontline Management Training Program and the 2008 Finalist
for “Australian Institute of Training & Development” Award for Excellence in Design.
AccountManagement
Toll People’s Account Managers are recruitment professionals experienced in managing high volume customers, with knowledge across all
facets of the recruitment process from Industrial Relations and OH&S to staff performance, conflict management and payroll.
Our internal relationships between Account Managers, Consultants and Payroll ensure open and concise communication allowing Toll
People’s coordination of the provision of our recruitment services to be both professional and effective for our customers.
Toll People’s Account Managers place a heavy emphasis on building open and strong business relationships throughout all levels of the
business and are proactive in responding to queries and problems in a timely manner to meet all service requirements as requested by their
customers. Due the level of expertise the Toll People Account Managers have the authority to make operational decisions for their
customers alleviating delays.
Our Account Managers are selected not only on their recruitment experience but their commitment to providing the highest level of customer
service, their energy and their enthusiasm for what they do.
A Toll People Account Manager would be specifically selected for Freight Specialist, and they will act as the central point of contact to
ensure continuity in business relationships, site knowledge and staff management. They will be available at the site as requested; as well as
making frequent site visits each week to ensure all recruitment services are being provided at the highest level.

8. Proposal Prepared for …..
Our Account Managers are able to assist in a variety of Human Resource capacities, utilising not only their own expertise, but all of Toll
People’s resources including our staff that specialise in:
 Risk Management
 Payroll
 Performance Management and Conflict resolution and
 Training
Rates/Terms and Conditions
The rates for the Services will be as notified in writing and unless specifically indicated to the contrary, do not include GST or additional
surcharges and allowances.
The Services will be provided in accordance with Toll People’s standard terms and conditions, a copy of which is attached to this proposal.
The attached standard terms and conditions embodies the entire understanding and agreement between Toll People and the client and
supersedes all previous negotiations, understandings, representations or commitments in relation to the provision of the Services. These
terms and conditions can only be amended by agreement between the parties in writing.
Upon placement of the order for the Services, the client accepts and agrees that any Services provided will be in accordance with the
notified rates and the attached terms and conditions.
We thank you for the opportunity to supply you with this information and look forward to the opportunity of working with you in the future!
Andrew Turnbull
Recruitment Consultant - Perm
Commercial & Executive
Accounting & Finance
Toll People
Global Express Division
16 Terrace Place
Murarrie QLD 4172 Australia
Direct - (07) 3137 5116
Mobile - 0401 776 517
Reception - (07) 3137 5111
Fax - (07) 3137 5137
e-mail - andrew .turnbull@tollgroup.com
Web - w ww.tollpeople.com.au
Learn More - www.tollgroup.com/labour-recruitment-services