SGK India Industrial Services (Pvt) Ltd is an ISO 9001:2008 certified staffing company based in Bhubaneswar, India. They specialize in outsourcing manpower and recruitment for sectors such as automotive, steel, oil/gas, and more. Their services include recruiting staff for clients, managing payroll and statutory requirements, and providing replacement candidates. They aim to partner with clients to source and place suitable candidates while ensuring a smooth recruitment process.
Situational Questions for Team Leader Interviews in BPO with Sample Answers
Manpower Outsourcing
1. (An ISO 9001:2008 Certified Company)
1
Welcome
TO
SGK India Industrial Services (P) Ltd.
An ISO 9001:2008 Certified Company
www.sgkindia.com
www.sgkindia.com
2. (An ISO 9001:2008 Certified Company)
Who We Are?......
At the outset, we would like to introduce ourselves as "SGK
India Industrial Services Pvt. Ltd”, an ISO 9001:2008
Certified Staffing Company having its Registered & Head
office at Bhubaneswar, Odisha.
We specializes in core Manpower Outsourcing & Recruitment
that includes current booming sectors like Automobile,
Steel, Mines, Oil &Gas/Power, Telecom, Consumer
Durable, FMCG, Construction/Infrastructure
Accounts, Finance, Healthcare / Medical / R&D,
Industrial Products / Heavy Machinery,
Manufacturing, Purchase / Logistics / Supply Chain,
Hotels Industry, Packaging etc. We provide complete
Human Resource requirements, in the form of research,
training & HR solutions. We are constantly evolving research
fields into the development of our Outsourcing, Recruitment
and training Programmes.
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www.sgkindia.com
3. (An ISO 9001:2008 Certified Company)
Our Believes….
Our vision for the new Millennium is “what
we do alone is a work, but what we do
together is an Achievement”.
VISION
MISSION
To continue in the development and smooth running of
Infrastructure, Production & maintenance industries of the
nation. To ensure timely recruit the suitable manpower for our
clients and always take care for non grievances situation in the
working spots. To demonstrate capability of meeting any kind of
challenges.
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www.sgkindia.com
5. (An ISO 9001:2008 Certified Company)
Manpower Outsourcing….
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What We Provide under Manpower Outsourcing :-
Recruiting right kind of staff/manpower for the client as per the guidelines
given to us
We maintain all the required statutory like PF, ESI, Salary Slips etc.
We provide replacement facilities *
Candidates will be on our payroll so, all the statutory related issues will be
handled by us. Clients need not to be worried about any manpower related
issues.
Endless support for candidates and clients
www.sgkindia.com
6. (An ISO 9001:2008 Certified Company)
Payroll Management….
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In this case client recruit the manpower by themselves & put them into our
payroll. We maintain them in our payroll including all statutory duties as per
law. In this case client’s headache is transferred to us. So client can concentrate
their work properly.
“Recruiting process” is the main difference between “Manpower Outsourcing”
& “Payroll Management”. In Manpower Outsourcing process we conduct all the
steps including recruiting, where as in Payroll Management, Client already
have manpower.
Rest of the process almost remain the same. But we do not provide any
replacement facilities in this case.
www.sgkindia.com
7. (An ISO 9001:2008 Certified Company)
Recruitment Process….
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What It Means :-
Recruitment is a process of sourcing, shortlisting, selecting and placing a
qualified person for a job. This process is mandatory for any kind of vacant
positions like Entry Level/Junior Level/Mid Level or Top Level.
What We Do :-
Once we get the order, first of all we source all the details of the vacant
positions.
We maintain a record of client requirements with respect to the candidates
like qualifications, experience, locations etc.
We source right candidate for the positions.
Initiate interviewing process and also arrange direct interview between client
and candidates.
Selected candidates will on clients payroll and our work stops when candidates
are selected.
Replacement facility may be given depending on contract conditions.
www.sgkindia.com
8. (An ISO 9001:2008 Certified Company)
Campus Drive….
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We have a collaboration with various
colleges in the various part of the country.
We have Engineering colleges,
Management colleges, Technical Colleges
etc. in our database for conducting
campus drive.
We arrange campus drives on behalf of
companies. It’s a process generally used
when organizations want to recruit
fresher's in bulk. Companies need not to
worry about any arrangement.
Organizations may also give payroll
management part to us after they get
final selected candidates.
www.sgkindia.com
9. (An ISO 9001:2008 Certified Company)
Expectations From Clients….
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To provide details of Job Specifications for positions to be recruited.
To provide information to SGK INDIA personnel towards completion of
admin & statutory formalities.
To provide total outflow of company per candidate / position.
To provide all details pertaining to position outsourced.
www.sgkindia.com
10. (An ISO 9001:2008 Certified Company)
Why Choose Us….
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Why SGK India
Reliable Employer
Low AttritionMixed Manpower Huge Database
Good Record
Customized
Service
Good Market Presence
Cost
Effective
www.sgkindia.com
11. (An ISO 9001:2008 Certified Company)
Flow Of Order….
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Sending
proposal
• Basic proposal is being delivered to client over
mail or by postal
Initial Meeting
• Arranging first face to face meeting after getting
appointment timing
Requirement
Information
• If initial Meeting is successful and client want us
to proceed further, we ask for the job related
information and type of services. We get the
information in a documented form (mail, postal
etc.)
www.sgkindia.com
12. (An ISO 9001:2008 Certified Company)
Flow Of Order Continues….
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Requirement
Analysis
• We analysis every aspect of the requirements
(type of manpower/Type of service/Mode of
payment/Other related details etc.)
Detailed
Quotation
• After analyzing the fact & finding of
requirements, we prepare a detailed quotation for
the task and send it to client. This quotation is
open for any further negotiations.
Agreement
• If client agreed on terms and conditions after
negotiations and decided to work with us, we
prepare a mutual agreement.
www.sgkindia.com
13. (An ISO 9001:2008 Certified Company)
Flow Of Order Continues….
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Work Order
• Prior to preparation of work order, all
conversations are meant to understand the each
other’s requirements. But once agreement has
been signed, client has to provide final work
order mentioning its every requirements. It will
be considered as job order.
Planning
• As per the Job/Work order, we plan our line of
strategies and activities.
Execution
• It’s a process of final execution of our planning
on ground level
www.sgkindia.com
14. (An ISO 9001:2008 Certified Company)
What You Pay….
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MANPOWER OUTSOURCING :- In this case, “client” and “SGK India”
mutually decides an amount for any position. Later on “SGK India” convert that
amount to CTC. We maintain salary, all statutory like PF, ESIC, Insurance,
Bonus, Sudden Accident Cost & our service charges etc with in the final amount.
PAYROLL MANAGEMENT :- In this case client already have manpower
(refer Slide #5). In “Payroll Management” client is already having payment
structure. As the salary is not mutually decided so, we charges as per the below
mentioned method:
Fixed lump sum amount for every employee. OR
Certain percentage of total CTC of the employee.
www.sgkindia.com
15. (An ISO 9001:2008 Certified Company)
What You Pay Continues….
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RECRUITMENT :- It is a simple process
sourcing right candidate which does not
involve any payroll support. It is been
charged as per the current market pricing
strategy for recruitment (Currently it is
8.33% of annual CTC). But again it is
subject to the negotiations depending
upon the type of work and no. of employee
required.
CAMPUSDRIVE :- Campus Drive is
absolutely free of cost for companies. We
also don’t deal any financial part with any
candidate as we have directly tied-up
with college management & We work on
behalf of College’s T & P Department.
www.sgkindia.com
16. (An ISO 9001:2008 Certified Company)
Diversities in Our Database….
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We have a huge database of fresher and experienced candidates. And our database is
continue to increase on daily basis. Below are some of the segments of candidates which we
maintain in our database:
Entry Level
Junior Level
Mid Level
Top Level & Others
www.sgkindia.com
17. (An ISO 9001:2008 Certified Company)
Our Clients….
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www.sgkindia.com
19. (An ISO 9001:2008 Certified Company)
Documents….
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INCORPORATION CERTIFICATE NO U74140OR2010PTC011741
E.P.F NUMBER OR/15042
PAN NUMBER AAOCS0708A
SERVICE TAX NUMBER AAOCS0708ASD001
SHOP & ESTABLISHMENT NO II-3566
ISO 9001:2008 NUMBER PCMS/QMS/2088-2010
PROFESSIONAL TAX PEBH.III.984
TRADE MARK ATTORNEY CODE 2016702
SGK SUPPORTING DOCUMENTS:-
www.sgkindia.com
20. (An ISO 9001:2008 Certified Company)
Organization Structure….
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MANAGING DIRECTOR
DIRECTOR
DEPUTY MANAGER
ASST. MANAGER
HR & ADMIN
ASST. MANAGER
RESEARCH & MARKETING
SR. EXECUITVE
ACCOUNTS
EXECUTIVE HR
OFFICE ASSISTANT
www.sgkindia.com