2. What is work culture?
A company's culture is its personality
and tells the employees how to do their
work. It takes its signals from leaders
and underlies motivation, morale &
creativity.
4. The personality of a company
• Work culture is the distinctive personality of the organization
that determines how members act, how energetically they
contribute to teamwork, problem solving, innovation,
productivity.
• It is the culture that makes it safe (or not safe) for a person,
division or the whole company to raise issues and solve
problems, to act on new opportunities, or to move in creative
directions.
• A company's culture is often at the root of difficult people-
related problems such as motivation, morale, absenteeism,
communications, teamwork, retention & injuries.
5. Observing the culture
By observing the way people act in the work
environment, one can easily tell how the culture
is constructed
• If people are open, motivated and engaged, you know that is the
nature of the company's culture.
• If people are defensive, irresponsible, and passive, you also
understand the company's culture.
9. Staffing and Workload
Quality drives staffing decisions
Resources/Technology support
caregivers
Selection based on behavioral fit
Solid focus on learning and development
11. Recognition/Service Culture
Recognition and appreciation occurs
formally and informally at all levels
Make employees feel valued
Reinforce linkages between employee
performance and organizational goals
Improve employee motivation and
satisfaction
