This document discusses professionalism in the workplace. It defines professionalism as requiring specialized knowledge and conforming to ethical standards. The document emphasizes that professionalism involves teamwork, accountability, communication, and maintaining composure. It contrasts "A-Team" professionals who are proactive, competent, and positive with "B-Team" professionals who are reactive, complainers, and unable to work as a team. The document stresses maintaining professionalism even during stressful times and not making excuses for poor behavior.

1. Professionalism
….in the workplace
Lisa M. Lackner, RN, MSN

2. Dawn of a New Era
Where do we start?

3. Where do we start?
What does professional mean?
• An occupation requiring specialized
knowledge and often long and intensive
academic preparation
• Conforming to the technical or ethical
standards of a profession

4. Professionalism is:
• TEAMWORK

5. Teamwork
• Teamwork is the single
most important vital
sign of the health of the
organization or agency.
• Everyone’s
participation and input
is critical to successful
resuscitation.
• A-Team approach

6. A-Team B Team
• Proactive
• Confident
• Positive
• Competent
• Compassionate
• Communicative
• Team spirit
• Teachers
• Trust
• Does what it takes
• Sense of humor
• Moves the meat
•Negative
•Reactive
•Confused
•Lazy
•Late
•Poor communications
•Constant complainer
•BMW club
•Can’t do
•Always surprised

7. Which are you?
You make the call
(Monday Night Football)

8. Professionalism is:
• Having an awareness of how your
actions, body language, and words affect
others

9. Professionalism is:
• Being fully accountable for one’s actions

10. Professionalism is:
• Utilizing kindness, compassion,
intelligence, and direct communication to
lead others

11. Professionalism is:
• Learning to master a mindful, calm
response to an emergency

12. Professionalism is NOT:
• Allowing someone else to get bit, while
you stand by.

13. Professionalism is NOT:
• Blaming others for your mistakes or poor
response

14. Professionalism is NOT:
• Losing your composure in chaos
• “When things go wrong, don’t go with
them.” Unknown

15. Words to live by….
• “I love the man that can smile in trouble, that
can gather strength from distress, and grow
brave by reflection.” Thomas Paine
• “In adversity, remember to keep an even
mind.” Horace
“Do not lose your inward peace for anything
whatsoever, even if your whole world seems
upset.” Saint France de Sales

16. One of my favorites
• “Little things affect little minds.” Benjamin Disraeli

17. And lastly,
• “Do not free a camel of the burden of his
hump; you may be freeing him from
being a camel.” G.K. Chesterton

18. Although your job is not
easy…

19. And your job is stressful…

20. And sometimes your job
seems impossible…

21. It does not excuse you from
being unprofessional.
• Don’t let reasons become excuses

22. Moral
• Many times we are all too focused on our
own concerns, tasks and conveniences and
lose sight of the primary reason we exist.
When faced with adversity it is often best to
step back, assess what you can and cannot
control, assess your resources, and through
teamwork and positive attitudes take care of
those endeavors and people we are
entrusted with and are the primary reasons
we exist.

23. “One cannot change anything
unless we accept it.
Condemnation does not
liberate, it oppresses.”
(Carl Jung)

24. Factors Professionals Must
Always Consider
• Teamwork
• Relentless pursuit of excellence
• Basic Business Facts
• Customer Service
• Unfailing Integrity

25. Why do we struggle with
this???
• Attitude
• Ego
• Fear
• Seniority
• Confusion
• Poor impulse control

26. Fundamental Personality Rules
• You cannot control anyone except
maybe…. Yourself.
• The most difficult people don’t realize
that they are the terrorists.

27. “The strength of any structure is only as
strong as the sum compilation of the
individual components it is comprised
of. It is the design, the mortar, and the
precision of assembly that allows
seemingly unimaginable fortitude.”