This document discusses organizational culture, defining it as the collective behaviors and beliefs of a group. It notes that culture is shaped by factors like values, stories, rituals, organizational structure, and control systems. The document outlines different types of cultures like normative, pragmatic, and toxic cultures. It provides advice on building a positive culture by involving staff, working with existing strengths, and emphasizing autonomy, mastery and purpose. The links between organizational culture and business strategy are also explored.

1. UNE Partnerships Pty Ltd - The Education and Training Company of the University of New England
It’s all about the culture
Mark Stallwood
B.V.Sc MBA Dip Practice Management Cert IV Workplace Training & Assessing
AFAIM,MAICD, MAAPM, MAVBA, MAITD
Academic Director Practice Management UNE Partnerships
Director - Stallwood Consulting Services

2. What is organisational culture?
• Difficult to give exact definition
• Personal and cultural values of an
organisation. Description of attitude,
psychology, belief, experience.
• Individuals in a group sharing patterns of
behaviour

3. “the collective way we do things around here”

4. What factors make up culture?
Corporate
Culture
Stories
and
Symbols

5. What factors make up culture?
Corporate
Culture
Rituals
and
Routines
Stories
and
Symbols

6. What factors make up culture?
Corporate
Culture
Rituals
and
Routines
Stories
and
Symbols
Organisational
Structure

7. What factors make up culture?
Corporate
Culture
Rituals
and
Routines
Stories
and
Symbols
Processes
and
Control
Systems
Organisational
Structure

8. What factors make up culture?
Corporate
Culture
Values
Rituals
and
Routines
Stories
and
Symbols
Processes
and
Control
Systems
Organisational
Structure

9. What type of cultures are there?
Many different types of culture recognised
Main types:
• Normative – high standards ethics
• Pragmatic – client focused
• Academy – high skill /long stay

10. What type of cultures are there?
Many different types of culture recognised
Main types:
• Baseball Team – risk / fast pace /in demand
• Club – long stay / skilled / hand picked
• Fortress – changing environment / poor security
• Macho or Tough Guy – high risk /quick feedback

11. What type of cultures are there?
Many different types of culture recognised
Main types:
• Work Hard / Play Hard – fun/ no risk
• Bet Your Company – high stakes / long time
• Process –little feedback / how its done

12. What is a good culture?
An Awesome place to work
• People are respected and valued
• No sense of dread about going to work
• Feedback is sought and acted on
• Shared ownership and accountability for
achievements

13. What is a ‘toxic’ culture?

14. What is a ‘toxic’ culture?
• Others take credit for work for political gain
• Lack of acceptance on new ideas or change
• Customer satisfaction is not taken seriously
• High staff turnover or absenteeism
• Promotions based on length of service
• ‘Us against them’ attitude

15. How do you build your culture?
• Don’t copy other company recipes
• Involve your staff
• Work with what you have
• Autonomy, Mastery & Purpose
• Fun & celebration

16. How do you assess your culture?
1. How is information communicated?
2. How is feedback given?
3. How is performance managed?
4. How are projects co-ordinated?

17. How do you change your culture?
Very difficult – so why do it?
To do things that we couldn’t do before
• Model from the top
• Create new stories
• Communicate

18. Links between culture and strategy
Culture is the one thing that can stop
change
A core aspect of team building
Climate for successful implementation of
innovation

19. What does it mean for practice?
• How you respond to clients
• How you implement change
new services
• Is it a good workplace –
attracting new staff

20. Questions

21. Thank You
Contact
Mob 0414 783844
www.stallwoodconsulting.com.au
mark@stallwoodconsulting.com.au