- Zero Motorcycles is an electric motorcycle manufacturer that is an industry leader but was facing challenges with customer service and outdated technology. - Salesforce is a customer relationship management platform that could help Zero Motorcycles streamline processes, improve collaboration, and enhance customer service by reducing manual data entry and providing cloud-based access to customer data. - Implementing Salesforce would require an initial investment but could help increase annual sales revenues and productivity by automating tasks and providing better customer support.

1. SALESFORCE

2. ZERO MOTORCYCLES
• Zero motorcycles are first ever electric motorcycle manufacturing company which is
leading the pack with a combination of innovative products and state-of-the-art
service. Hailed by Forbes as the “Tesla of motorcycles,”
• Zero has quickly become the industry leader in high-performance electric
motorcycles that surpass traditional gas-powered bikes in almost every metric.
• Despite their reputation for technological innovation and a made-in-America
pedigree in one key area Zero was not firing on all cylinders: customer service, for
both owners and dealers.
• Zero followed a Order to Cash process cycle and has a annual revenues of $25
Million Per year

3. Order to Cash Cycle

4. Challenges Faced by Company
1. Manual Data Entry
2. Inadequate Collaboration Practices
3. Use of Outdated Technology
4. Problems with Customer Service

5. SALESFORCE
• Customer Relationship Management is a technology which helps company’s
in managing their relationships and interactions with their existing customers
and potential customers. CRM helps in staying getting connected to
customers, streamline processes and maximize profitability.
• Salesforce is the best in class Customer Relationship Management (CRM)
platform and was initially started as a Software as a Service (SaaS) company.
Salesforce provides users with great customizability to fit their CRM needs
and for developers to build and distribute custom software.

6. Various Cloud Services offered by
Salesforce
• Sales Cloud
• Marketing Cloud
• Service Cloud
• Analytics Cloud
• Community Cloud
• Application Cloud
• IOT Cloud

7. SALESFORCE TERMINOLOGY
Leads – People who you could do business with. It is not
sure if they are going to buy from you or not. They can be
called as our potential clients.
Contact – Someone with whom you have business
relationship with. They are our existing customers
Account – Accounts is a business entity with whom you
have an existing business with and contacts work for
accounts.
Opportunities – Opportunities can be defined as the
potential sale of product/services to account and contact.

8. Solution to Zero Motorcycles Problems
• Finding the right customers
• Reducing Manual Data Entries
• Improving Communication
• Access to Cloud Data

9. Alternative Products/Vendors to Salesforce
Salesforce Microsoft Dynamics Oracle Siebel
Data Management 8.5 7.8 7.5
Communication 8.8 8.2 7.9
Automation 8.0 7.3 7.3
Customer Support 8.0 7.6 7.6
Customization Capacity 9.0 8.5 7.4
Ease of use 8.5 7.8 7.2
Analytics & AI 8.4 7.6 7.8

10. IMPLEMENTATION

11. Potential Failures
• Implementation Failure
• Adapting to New Technology
• Training Failure

12. Cost of Implementing Salesforce
COSTS AMOUNT DESCRIPTION
Software $2,100,000 This is the Initial purchase price.
Implementation $604,322 This is comprehensive estimate including both
external/consulting costs as well as costs of the internal
resources assigned to the project.
Maintenance $5,966,515 It Includes both software vendor’s supports costs as well as
IT costs.
Application $302,161 These costs include costs from Post Go – Live functionality
improvement and audits.
TCO/Year $1,281,857 Total Cost of Ownership for 7 years.
TOTAL TCO $8,972,998

13. Benefits of Implementing Salesforce
• Annual Sales Revenue = $25 Million
• Number of Sales Representatives = 40
• Reporting & Activity Tracking (hours/week) = 15
• Planning & Scheduling (hours/week) = 15
• Administration & Paperwork (hours/week) = 25

14. Salesforce Application Platforms

15. Mobile Application Interface

16. Conclusion
• Zero Motorcycles have a great product but are lagging in the technological
aspect of their business. If salesforce is implemented into their business,
then they can improve in the areas where they are lagging and this will also
boost their business to great extent. For a company which is aiming high
implementation of Salesforce would be a great fit to

17. Questions ?

18. THANK YOU