Unless vendor and customer do not work conjointly with each For implementing an ERP system successfully, the vendor and the customers are jointly involved. The vendor ensures that the ERP system implemented has all the fixes for the business complexities that the customer faces, whereas the customer co-operates and supports the technical changes brought into the business process. Want to know what are the responsibilities that both of them carry, then check out the presentation or click to know more https://www.batchmaster.co.in/services/erp-implementation.aspx

1. Who's Responsible for
Successful ERP
Implementations -
Customer or Vendor?
PPT

2. An Overview
• Introduction
• Stat Fact
• What makes ERP implementation fail?
• 10 Must-follow steps for successful ERP implementation
• How does a right ERP helps your business
• Who is actually responsible?
• Vendor’s responsibility
• Customer’s responsibility
• Conclusion

3. 1Introduction
• With lack of an effective ERP system, handling different processes and their growing challenges becomes
chaotic.
• ERP software provides frictionless business operations.
• Becomes a helping hand by synchronizing all information and communications within the organization.
• Aligns the complete project chain and crucial processes of your business seamlessly.

4. 3What makes ERP implementations fail ?
An ERP implementation fails due to multiple reasons such as-
• Wrong interpretation of the requirements
• Unrealistic expectations by customers
• Budget crossing
• No-cooperation from the top management, or staff, or both at customer’s side
• Not delivering the exact functionalities shown
• No proper communication between Vendor & Customer
• Customer’s resistance to change
• Vendor’s poor service, incompetent consultants,

5. 2
https://www.bluelinkerp.com/blog/2012/07/21/whos-responsible-for-successful-erp-software-implementations-customer-or-vendor/
Stat Fact -
The survey by Bluelink ERP, in order to find “Who is responsible for successful ERP implementation” drew
following conclusions –
• 39% responded that the Customer is responsible
• 44% responded that both the Customer and Vendor were equally responsible
• 17% responded that the Vendor is responsible
Tip: Instead of playing a blame game, both should know their respective responsibilities, to get a successful
deployment.

6. 4"10 Must-Follow Steps" for successful
implementation
• Identify the core problems / Set the objectives
• Define scope and team
• Brainstorm by evaluating the best out of all the options available
• Check for data migration
• Check the ERP infrastructure
• Rethink on customizations
• Accept the technical change
• Recursive testing
• Final touch (go live) & on-going support

7. 5How does a right ERP helps your business-
• Improves business processes with real-time data visibility
• Boosts governance, compliance and security
• Provides robust platform for growth and innovation
• Provides single point of truth for organizations
• Automates and streamlines tasks and redundant processes
• Provides instant access to their global supply chains
• Easy team collaboration and communication
• Offers powerful reporting and forecasting tools for better decision making

8. 6Who is actually responsible ?
• An ERP implementation project is a joint account of combined efforts of vendor and customer.
• The success depends on both the entities that enables knowing the business needs and fixing them with
ERP
• The vendor should follow step-wise implementation procedures, and the customer should provide all the
support and co-operation.
• A successful ERP implementation is one of the most important project that any vendor can undertake.
• For customers, multiple parameters are associated for integrating business and realizing desired ROI.

9. 7Vendor’s Responsibility
• All the discussions with the customer should be documented and signed under a contract.
• To avoid miscommunication or any confusion, timely meetings should be acknowledged.
• Make a blue print of the stepwise progress of the implementation plan. Follow it cut to cut.
• Carefully, notice the developments and keep updating them to the top level management.
• Perform several dry runs under different industry scenarios before going live.
• Give proper training and post implementation support.

10. 8
• Keep realistic expectations and budget.
• The customer knows his business well, thus should know business needs with reference to present situations
and future trends too.
• Remember, no solution is perfect and customization comes with a price.
• Don’t create unnecessary pressure on the implementation team by asking the progress again and again.
• Keep patience, implementations take time and so does data migration .
• Offer maximum support by appointing a personnel to maintain single point contact .
• Monitor the progress on a regular basis and document it for future reference.
Customer’s Responsibility

11. 9Conclusion
• ERP is a two-way lane road and thus, vendors and customers are equally responsible for a successful implementation.
• If both ends are open, honest and flexible, implementations are pretty painless and leads to a solid ROI.
• Vendors should ensure that they set customers up for success by providing guidelines on how to use the product and
optimize processes.
• Still have doubts on implementing the right ERP - We have a quick fix : BatchMaster ERP
• BatchMaster ERP has developed implementation methodology to streamline business-critical operations and manage
everything from start to finish.

12. 10
 30+ years of experience
 ERP solutions for small to mid-sized industries
 SAP B1 and Microsoft certified solution
 Over 40,000 users worldwide
 Headquartered in California, with footprints across
the world
 A global presence with offices in 3 continents-
North America, Australia, and Asia
 7 offices round the globe
 Available in 3 languages- English, Chinese, and Spanish
 Original developer of formulation system in ERP
 Consistent record of never exceeding implementation
time of 350 to 500 hours
About BatchMaster