• Excellent organization and time management skills with the ability to multi-task and prioritize
• Energetic, dependable individual with strong verbal and written communication skills
• Performs well independently and as a team member
• Driven and hard-working individual
• Excellent organization and time management skills with the ability to multi-task and prioritize
• Energetic, dependable individual with strong verbal and written communication skills
• Performs well independently and as a team member
• Driven and hard-working individual
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. WHITNEYCOX
2349 Hwy 11w Bristol, T N | (C ) 4233419239 | wnmacc087@gmail.com
PROFESSIONAL SUMMARY
Dependable, sociable, bringing management experience and a willingness to take on added responsibility to
meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem
solving skills.
WORK HISTORY
AUGUST 2016-CURRENTSales representative | Tri Cities Publishing | Bristol, VA I use a computerized dialer to
call people who sign up for a sweepstakes. I try to get them to buy our magazine promotion. Once I get the
sale, I transfer over to a closer. They have the control of that full sale.
JANUARY 2015-MAY 2016Crew Trainer | McDonald's | Bristol, TN I opened the store every morning. I knew
every position in the store and was able to train new crew members. I was responsible for providing excellent
customer service, handling money and preparing their order.
NOVEMBER 2011-AUGUST 2013Office manager | Regional Service Group LLC. | Kingsport, TN
Worked directly with Several Lowe's stores to maintain the business relationship.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Strengthened company's business by leading implementation of new Property preservation Companies.
Initiated rollout of new enterprise software solution for sales reporting like QuickBooks.
Handled all transactions with customer's through Lowe's and scheduled all work.
Managed all Payroll through every company. Broke down job's and figured out commission.
Assigned job's to crew's and made sure they followed through properly.
EDUCATION
Associate of Applied Science: Business Administration Everest University online, Tampa, Florida. I am not
currently a student because I became aware of the problems with being sued for false advertising and then
sold to some other company. I have maybe 5 months left to get my degree. I currently am looking Into
continuing my education/degree.
SKILLS
Payroll
Efficient multi-tasker
Conflict resolution
Employee scheduling
Client account management
Accounting
Customer service-oriented
Staff training/development
Budget development
Exceptional interpersonal communication
