Lesley Brown has over 20 years of experience in office management and administration roles. She is currently the Sales Office Manager at Fab & Fix Ltd in Coventry, where she manages a team of 8 people and is responsible for tasks like producing monthly reports, ensuring compliance, and managing customer relationships. Prior to this role she held several promotions within the company including Team Leader and Sales Office Coordinator. Lesley has a range of qualifications in areas like management, leadership, safety training and counselling. She demonstrates a proven track record of achievements like reducing errors and increasing annual sales.
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[Infographic] Google Shopping Custom Labels: 10 ways to optimise your campaignsLengow
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Creating Collaborations Through Connecting National Writing Guidelines to the...Donna Witek
Presenters: Teresa Grettano and Donna Witek (co-panelists: Barbara D'Angelo and Barry Maid)
ACRL Framing the Framework Webcast Series, January 5, 2016
Abstract:
In 2000, the Council of Writing Program Administrators (CWPA) created the WPA Outcomes Statement for First-Year Composition (WPA OS), which was amended in 2008 and updated into its current form in 2014. In 2011, the CWPA teamed up with the National Council of Teachers of English and the National Writing Project to develop the Framework for Success in Postsecondary Writing. These two documents together articulate the behaviors, understandings, and habits of mind that college students should develop in order to thrive in both their college education and beyond. These documents also share considerable overlap with the Framework for Information Literacy for Higher Education (Framework for IL).
This webcast will introduce the professional academic library community to the WPA OS and the Framework for Success with the goal of outlining how they align with the Framework for IL. Participants will learn the ways that information literacy is already embedded in the writing instruction context, making campus writing programs and instructors promising collaborators in using the Framework for IL to transform classroom praxis. The presenters will share ways the connections between these disciplinary learning frameworks can be leveraged as tools for meaning-making and shared pedagogy in order to build strong collaborations around information literacy with faculty across disciplines.
Euro 2016 : For the third quarter final, Germany and Italy come face to face. Germany are ranked third in the European E-commerce market, but Italy are not far behind, ranking 6th... In the battle of e-commerce, who will come out on top?
3things that you should know before work | 3 hal yang harus anda ketahui sebe...Yutaka Tokunaga (徳永 裕)
I have presented in University Bali. My lovely island bali, the population of Bali is 420 million, it's bigger than Silicon Valley. Why Bali is nothing innovation? I did this presentation because of want to advise to Bali young peoples.
1. 1
CURRICULUM VITAE
Lesley Brown
Mobile: 07515253061 – Email: lesley784@googlemail.com
3 Old Cow Sheds Drive, Heather, Nr Ibstock, LE67 2DH
Personal Profile
I am an enthusiasticandexperiencedManager/PA&Administratorwhohasexcellentplanning,
organisational andcommunicationskills. A strongteamplayerwitha handson approach whoisable
to communicate withall stakeholdersatall levels. Able toworkwell onmyowninitiative,making
use of myextensiveworkingknowledge andskills. ProficientinusingWord,Excel,PowerPointand
Outlook.
Achievements
● Employee of the Yearin2007
● Reducedthe numberof administrationerrorsby50% throughimplementingimproved
processes
● Increasedsalesannuallybyatleast£200K throughactive telesalescampaignswhich
includedthe sellingof redundantandover-stockedlinesatagreedmargins
● Regularpromotions. Duringthe 12 yearsI have beenwithmycurrentemployerIhave been
promotedthree timesfrommyinitial role asAssistanttothe PurchasingManager,to Sales
Office Co-ordinator,TeamLeaderandnow mycurrent role as SalesOffice Manager
● Was responsibleforensuringmyTeamwere giventhe righttraining,toolsandtime tomove
fromLakeviewsoftware toSage50inMarch 2015. Attendingall relevantmeetingswithall
Departmentstodiscussareasthat wouldinvolve greaterchange andaffect/change
processes,givingmyTeamLeadersabrief toensure theymonitoredandmeasuredtheir
Teamsknowledge towardsa100% “good to go” score. My Teamwere,immediately,able to
inputordersand carry on theirworkas normal so we achievedaverysatisfactoryoutcome.
Qualifications & Courses
● O levels,variousPitmanandRSA Shorthand/Typing/Englishqualifications
● LondonChamberof Commerce Private Secretary’sCertificate
● BritishRedCrossFirstAidTraining
● Hinckley&NorthWarwickshire College –IntroductiontoCounselling
● Coventry& Warwickshire Chamberof Commerce –ManagementDevelopment
Workshop/LeadingandMotivatingyourTeam
● NVQLevel IIManagement/TeamLeading
● LMI – Effective LeadershipDevelopment
● ILM – Institute of LeadershipandManagement –Level 3 Certificate inLeadership&
Management
● IOSH – Safety Training
● CoachingforPerformance
2. 2
Work History
Company: Fab & FixLtd – Coventry
Dates: May 2012 – present
Employedas: SalesOffice Manager
● Responsible forthe managementanddevelopmentof anInternal SalesTeamof 8 people
● Producinga monthly managementreportusingPhocas,Excel andSage Software detailing
general eventsandstatistical analysistogetherwiththe followingmonth’stargetsand
objectives.
● EnsuringmyDepartmentcomplieswithISO9001
● UsingSalesforce CRMto update CustomerComplaintsanddelegate tothe relevant
department
● Ensuringthat myteam are fullyupto date withall necessarytrainingi.e.Fire Safety
● Devising,reviewingandimplementingpoliciesandproceduresasrequired
● LiaisingwithCreditControl/Finance Directorin orderto progressqueriesandensure
resolutionof anyissuesaffectingcustomers
● CalculatingandreportingonagreedKPI’s,includingOTIF
● Regulargrossmargincheckingand ensuringrelevantactionistakenonanynon-compliance.
● Full administrative supportfor10 fieldsalesmen.
● Ensuringthat excellentcustomerservice isprovidedatall timestoall stakeholders.
● Managing mostaspectsof HR includingbacktoworkinterviews,welfare meetings,holidays,
and performance appraisalswhichincludesregular one toone meetings
● Responsible forensuring processesare followed andimplementingchangeswhennecessary
Dates: 2007 – 2012
Employedas: Team Leader (Fab & Fix)
● Assistingthe General Managerwiththe runningof the SalesOffice
● Checkingorders
● Orderentry
● Identifyingcustomerswhohadn’tpurchasedfor3-6 months – lookingattheiraccount
detailstosee if itwas a financial problemand,if not,contactingthemtoenquire astowhy
theyhadn’tbeenbuyingfromFab& Fix and askingcouldIhelpby sendinginthe AreaSales
Manager. I was able topass quite afew leadstothe ASM’sand the businesscame backto
Fab
● Phonedthe top50 customersforfeedbackontheirCustomerExperience withFab. Detailing
theircommentsona spreadsheetthatIforwardedtothe Directorsand ASM’s. These calls
became a barometerforour service levelsandwe now askourcustomersto score us (Net
PromoterScore) togauge whetherornotour service levelshave improved
● Soldobsolete stock. We hadseveral thousandof one particularwhite doorhandle whichI
managedto sell off completely
3. 3
Dates: January 2004 - 2007
Employedas: SalesOffice Co-ordinator(Fab & Fix)
● Orderentry
● Dealingwithcustomerqueries
● Liaisingwiththe External SalesTeamprovidinguptodate informationoncustomerspriorto
meetings
● Chasingdeliveries
● Dealingwithreturnsandcredits
Dates: November2003 – January 2004
Employedas: Assistant to Purchasing Manager (Fab & Fix)
● Temporaryrole to learnthe productrange before movingintothe SalesOffice. Chased
suppliersandassistedinplacingorders.
Company: Magna Recruitment,Hinckley
Dates: October 2003 – November2003
Employment: Part-time temporary work through Magna Recruitment,Hinckley
● I workedfora companyin Earl Shilton,Leicestershire,takingverbalordersandselling
promotional material topubsandclubs. Theyofferedme apermanentfull-time jobbutI
had alreadybeenofferedthe role atFab& Fix.
Duringthisperiod,Ialsoworkedformy, now x,husbandundertakingReportWritingandLettersfor
him.
Dates: 1998 – 2003
In 2000 had a seriousillness,fromwhich Ihave completelyrecovered,but hadtotake time outto
recuperate.However,Ididgetinvolvedinthe following:
● I workedasClerkto TwycrossParishCouncil forsix months
● Didvoluntaryworkat UniversityHospital,Coventryinthe OncologyDayUnit
● Assistedmyhusbandwithvariousadministrationdutiesfromhome (he isanFDand often
broughtworkhome)
Company: LST Clinics,Nuneaton
Dates: June 1997 – November1998
Employment: PA
● Responsible forsecretarialandadministrativeworkinthe CustomerRelationsDepartment
4. 4
● Day to day managementof Directors'administrationrequestssuchasexpenses,
presentations,minutes/actionsfrommeetings&conference callsanddistributingtothe
relevantindividuals
● Managing correspondence(includingreceiptof customercomplaints) inaneffective and
timelymanner
● MaintainingholidaytrackerforDirector'sdirectreports
● Printing/collationof confidential/sensitive documents
● Compilingthe dailysalesfiguresforall the Clinicsthroughoutthe country
● Liaisingwithanexternal PRCompanytoorganise the advertisingthe recruitmentof Doctors
and Nursingstaff.
● Orderingoffice equipmentandstationerytogetherwithsome facilitiesmanagement
Priorto the above role I had workedintelephone bankingwithBarclaysinCoventrytakingcallsfrom
customerswhorequiredforeigncurrency,transferof funds,paymentof billsand all othergeneral
bankingrequirementsandalsotrainedtoworkinthe businessbankingsection.
I have workedasa PA to the SalesDirectorat Courage Brewerywhentheyhada CoventryOffice and
was Secretary/PA tothe Financial Directorof aNuneatonCompanycalledClarksonInternational
Toolsso have a considerable amountof experienceorganisingdiaries,takingMinutesand
undertakingthe usual variedchallengesof PA work.