The document discusses the traits of effective leaders. It states that all effective leaders share a high degree of emotional intelligence (EI), which includes self-awareness, self-regulation, motivation, empathy, and social skills. EI involves the ability to understand and manage one's own emotions and recognize the emotions of others. Leaders with strong EI are able to motivate others, build relationships and networks, understand different perspectives, and adapt to change.

1. What Makes A Leader?
By Daniel Goleman

2. What is a Leader?
• somebody whom people follow: somebody
who guides or directs others
• somebody or something in lead: somebody or
something in front of all others, e.g. in a race
or procession
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3. Effective leaders are alike in one crucial
way: they all have a high degree of
Emotional Intelligence
• Emotional Intelligence (EI):
–Is the sin qua non of leadership
–Without EI, a person can have the best
training in the world an analytical mind, and
an endless supply of smart ideas but he/she
won’t make a great leader.

4. Components of Emotional Intelligence
• Self-Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skill

5. Self-Awareness
• The ability to recognize and understand your
moods, emotions, and drives as well as their
effect on others
• Hallmarks:
– Know thy-self
– Self-confidence
– Realistic self-assessment
– Self-deprecating sense of humor

6. Self-Regulation
• The ability to control or redirect disruptive
impulses and moods
• Hallmarks:
– Trustworthiness and integrity
– Comfort with ambiguity
– Openness to change

7. Motivation
• A passion to work for reasons that go beyond
money or status
• A Propensity to pursue goals with energy
– Intrinsic VS. Extrinsic
• Hallmarks:
– Strong drive to achieve
– Optimism, even in the face of
failure
– Organizational commitment

8. Empathy
• The ability to understand the
emotional makeup of other people
• A skill in treating people according
to their emotional reactions
• Hallmarks:
– Expertise in building
and retaining talent
– Cross-cultural sensitivity
– Service to clients and customers

9. Social Skill
• Proficiency in managing
relationships and building
networks
• An ability to find common
ground and build rapport
• Hallmarks:
– Effectiveness in leading change
– Persuasiveness
– Expertise in building and leading teams