The document discusses marketing concepts including marketing management, consumer buying behavior, and market segmentation. It provides details on the consumer buying process which includes need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior. It also discusses factors that influence consumer behavior such as cultural, social, personal, and psychological factors. Finally, it describes different types of market segmentation including geographic, demographic, and psychographic segmentation.
organization buying process, consumer buying process, changing trends in indian market, changing profile of indian consumer, changing indian consumer, mcom consumer behaviour, pu consumer behaviour,
An introduction to consumer behavior and phychology Chapter 1 & 2 Nagendra Babu
Chapter 1 & 2 Consumer Behavior
Business orientations,
What the Businessman should know about consumers? Meaning and Definitions of
C-B, Relationship between CB and other subjects
Books for Reference
Schiffman and Kaunuk “Consumer Behavior”-Prentice-Hall of India.
Sheth Mittal “Consumer Behavior-A Managerial perspective- Thompson
NK Sahani, Meenu Gupta
“Consumer Behavior”-Kalyani Publishers.
Suja R Nair “Consumer Behavior –Text and cases-Himalaya Publishing House.
A Study on Buying Behavior of Indian Consumers: A Dynamic ViewRHIMRJ Journal
In this dynamic world the behavior of consumers varying day to day. This research study is based on the consumer’s
perceptions, buying behaviour and satisfaction of the consumers in Indian market. The Indian consumers are known for the
high degree of value orientation. India is an attractive market however, the per capita income in India is low and it remains a
huge market, even for luxurious products. Consumer behaviour is difficult and very often not considered rational. The recent
trends which are found in the Indian market are celebrity influence, online shopping, free gifts and discounts and also for
popularity of eco-friendly products.
Computers, and the sedentary working style associated with them, are very often looked at as a major contributor to becoming overweight in this country. The more time we spend sitting in front of computers, for instance, the less time we typically spend being physically active . However, after losing over 100 pounds, I will tell you that I personally could not have possibly done it without the help of my computer, using some key web sites, applications, and devices. Come and let me share with you how technology helped me to lose the weight, and how it helps me keep it off everyday.
organization buying process, consumer buying process, changing trends in indian market, changing profile of indian consumer, changing indian consumer, mcom consumer behaviour, pu consumer behaviour,
An introduction to consumer behavior and phychology Chapter 1 & 2 Nagendra Babu
Chapter 1 & 2 Consumer Behavior
Business orientations,
What the Businessman should know about consumers? Meaning and Definitions of
C-B, Relationship between CB and other subjects
Books for Reference
Schiffman and Kaunuk “Consumer Behavior”-Prentice-Hall of India.
Sheth Mittal “Consumer Behavior-A Managerial perspective- Thompson
NK Sahani, Meenu Gupta
“Consumer Behavior”-Kalyani Publishers.
Suja R Nair “Consumer Behavior –Text and cases-Himalaya Publishing House.
A Study on Buying Behavior of Indian Consumers: A Dynamic ViewRHIMRJ Journal
In this dynamic world the behavior of consumers varying day to day. This research study is based on the consumer’s
perceptions, buying behaviour and satisfaction of the consumers in Indian market. The Indian consumers are known for the
high degree of value orientation. India is an attractive market however, the per capita income in India is low and it remains a
huge market, even for luxurious products. Consumer behaviour is difficult and very often not considered rational. The recent
trends which are found in the Indian market are celebrity influence, online shopping, free gifts and discounts and also for
popularity of eco-friendly products.
Computers, and the sedentary working style associated with them, are very often looked at as a major contributor to becoming overweight in this country. The more time we spend sitting in front of computers, for instance, the less time we typically spend being physically active . However, after losing over 100 pounds, I will tell you that I personally could not have possibly done it without the help of my computer, using some key web sites, applications, and devices. Come and let me share with you how technology helped me to lose the weight, and how it helps me keep it off everyday.
150 Business models and graphics for your business presentations.
Content:
Powerpoint, presentations, business, slides, diagrams, charts, Break-even, Financing Life Cycle, Economies of Scale, Elasticity, Sales Cycles Market Potential, Portfolio Matrix, Product Model, Four P's, Push/Pull Strategy, Marketing Mix, PDCA Cycle, SWOT, Value Chain, Ansoff Matrix, BCG Matrix, 7-S Modell, Core Competencies, GE Business Screen, Nine Cell Industry Risk/Reward Diagram, Porter's Five Forces, Industry Competition, Generic Strategies, Geobusiness Modell, Porter's Diamond, Matrix Design, PIMS, Leavitt's Diamond, Belbin's Team Roles, Theory X/Y, Maslow's Hierarchy, Herberg's Theory, Cultural Web, Pareto Curve, CIM Concept, Value Drivers
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Consumer behaviour is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants
Effects of Mobile Marketing on Consumer Decision Making ProcessNetmera
This e-book covers impacts of mobile marketing at different stages of the consumer decision- making process (need recognition, information search, evaluation of alternatives, purchase, and post-purchase)
Chapter 2 buying decision making processNagendra Babu
Buying Decision Making Process: buying roles, Stages of the decision process – High and low effort decisions, Post purchase decisions, Models of consumer behaviour
When it comes to advertising your business, it's imperative that you know who your "target audience" is, and how to reach them. While it's important to reach as many people as possible, and it often seems like focusing only on certain segments of the population is limiting, you need to be "direct." Directly reaching those interested in your product or service will ultimately put more money in your pocket. Therefore, before you decide what your message is, and how to deliver it, you need to understand your target audience.
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Lupin summer training report, AnkleshwarRajat Gandhi
My this presentation is my best presentation till now. This presentation get reward of "Zero mistake" & "Best presentation of 2014".
This presentation is based on my BBA summer training at Lupin ltd., Ankleshwar plant.
This is the report of my first Summer training in BBA at Lupin, Ankleshwar plant. This whole report is prepared by me with the help of information provided by the company. Production, Dispatch, Store-warehouse, Purchase, Financial, HR departments are included in this project.
This project also include a Mini Project on "Job Satisfaction". I complete this project with the help of Random Survey method. I hop this report will help you in your study.
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Product Life Cycle & Marketing Strategy of Colgate, Dairy Milk and Samsung 3D tvRajat Gandhi
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
3. Page 3 of 13
What is Marketing?
Marketing is the Process of Planning & Executing the
conception, pricing, promotion & distribution of ideas, goods, services to create
exchanges that satisfy individual and organizational goals.
Marketing management-
Marketing mgmt is the art & science of choosing target markets and getting, keeping
and growing customers through creating, delivering and communicating superior
customer value.
Today the word Marketing is not limited to
Advertisement but today marketing is start from before the production to sale the
production. Before some years ago the information of consumers related to the
product was not increased but after that information sources are increased,
consumer start to take the interest in the getting the information about the products.
As well as the global markets are grows companies are staring to promote their
products, improving the services before the sale & after the sale and starting to get
the feedback from the consumer.
4. Page 4 of 13
Consumer Buying Behaviour Process
Here we are taking Mobile Phone as a product
so we can evaluate process very well. And take a person named Mr. Patel as a
Consumer.
Need Recognition:
This is the first step of the Consumer Buying Behaviour Process.
First Mr. Patel thinks about their needs of the Mobile, whether he wants to use for
Communication like Calling or for games and entertainment or for surfing the internet
easily or whether all these.
Problem Recognition
Information Search
Evaluation of Alternatives
Purchase Decision
Post Purchase Decision
5. Page 5 of 13
Information Search:
Now after deciding the needs of mobile for ex. Mr. Patel wants
to use mobile with all uses of it. So now he started to search about the types of
mobile available in the Market. Mainly 4 sources are there to get the information.
1) Personal Sources
2) Commercial Sources
3) Public Sources
4) Experience
In the Personal source Mr. Patel will get information from his Friends, family &
relatives.
In the Commercial source Mr. Patel will get information from Net, TV Media, Print
Media.
In the Public source Mr. Patel will tried to get some information like Couliges,
Other people.
In the past if Mr. Patel was bought any mobile than he knew the common or
special features of the some of the mobile mfg company.
Evaluation of Alternatives: As result of information search,
Mr. Patel gets the ideas regarding types of products, qualities of brands etc. So now
Mr. Patel evaluates competitive brands and makes a final value judgment.
There is no single process used by all consumers.
But there are some basic concepts.
1) Consumer is trying to satisfy a need.
2) Consumer is looking for certain benefits from the product solution.
3) Consumer sees each product as a bundle of expectations and compare wit
budget.
6. Page 6 of 13
Purchase Decision: In the evaluation stage, consumer may
also form an intention to buy the most preferred brand. Here, two factors can
intervene between the purchase intention and purchase decision.
1) Attitudes of others
2) Unanticipated situational factors
Before buying any product, consumer takes opinion from others & also
discusses with his partner. For ex. Before purchase a car person discussed with
his family & with his wife and takes their opinion. Here Mr. Patel can ask the
opinion of his wife also.
Many times because of unanticipated factors consumer changed his decision,
like family income, price increasing.
Manier times customer changed his decision of purchase at the last time. There are
some factors which are affects the consumer’s behavior to changed his decision.
For ex. Mr. Patel goes to purchase a new mobile of a particular brand & there is a
misunderstanding happens between them or they rude with the misbehave of
shopkeeper.
Post-Purchase Behavior: After purchasing the product, the
consumer will experience some level of satisfaction or dissatisfaction. The
marketer’s job thus, does not end when the product is brought. Marketers must
monitor post-purchase satisfaction, post-purchase actions and post-purchase
product uses.
Consumer feel level of satisfaction/dissatisfaction by using the product. If he feels
dissatisfaction then he will not purchase that brand’s product again.
For ex. Mr. Patel bought a mobile of a brand say “Micromax”, now after
purchasing the mobile there is some software problem in the mobile & he has to go
at service centre then He will surely feeling dissatisfaction about purchasing of
“Micromax”. Now he will also advice others to not to buy the mobile of micromax.
7. Page 7 of 13
Factors Affecting Consumer Behaviour—
Cultural factors—
Culture, subculture & social class are important influences on consumer buying
behavior. It refers to the set of values, ideas, and attitudes that are accepted by
homogenous group of people.
Culture is the fundamental determinant of a person’s wants & behavior. It affects
what people buy, how they buy & when they buy.
In the society normally there are 3 types of class.
1) Upper
2) Middle
3) Lower
Now days every one can get the mobile very easily, & also in very flexible price.
Normally Cultural factors does not affect the buying decision to purchase a
Mobile, It is the different matter if a lower level person wants to purchase a very high
expensive mobile like “Apple”.
Social factors—
• Reference group- Every person is connected with any group, directly or
indirectly. These groups are influence on a person’s behavior or attitude. Many
times people does not belong with a particular group but if he want to be a part
of such group then he tried to behave like that.
For ex.- In office of Mr. Patel everybody has the phone of “Blackberry” then he might
be influenced to purchase the mobile of blackberry.
• Family- Family is the most important buying organization of the society. A person
like to purchase that type of product which are liked by his/her family and it
Cultural
Culture
Sub-Culture
Social class
Social
Reference-
Group
Sub-Culture
Social class
Personal
Age & Life-
cycle
Economic
situation
Personality
& self
concept
8. Page 8 of 13
satisfied the need of the family. Like, a person wants to buy a Santro but if his
family is big then he will changed his decision.
For example, If wife of Mr. Patel likes then mobile of Samsung then he might be
purchase mobile of the same.
Personal factors—
• Age & Life style- A person might be buy product as per his age and as per
the life style of his/her family. Like if a person live a very simple life then he
likes to buy a very simple mobile rather than smart phone.
Mr. Patel is a manager in a reputed co. and elder age then there is a chances
of purchasing a smart phone but a simple.
• Occupation & economic circumstances- The economic situation of a person is
also very effective factors for the purchase decision. Say, if a person is very
simple employed and in his company camera phone is not allowed then he
has to purchase a very simple mobile. And if a person is a businessman & he
has to high use of e-mails, and manage his schedule then he like to purchase
a “Windows” mobile or “Blackberry”, so that he can work easily. & faster.
• Personality- Each person has his own personality characteristic that
influences his or her buying behavior. Personality can be useful variable in
analyzing brand choices. People always choose & use the product which suit
his/her personality.
• Life style & values- People from the same subculture, social class & occupton
may lead quite different lifestyle. Different lifestyle means different activities,
interest, and opinion.
If Mr. Patel is a manager of a reputed co. then it is normal thing that he lives
an high life degree of life style & his opinion are also as per his interest &
activities. So he might be like to purchase mobile that type of mobile which suits
his personality.
9. Page 9 of 13
Market SegMentation
The process of dividing a market into groups of similar consumer & selecting
the most appropriate groups of individuals for the firm to serve.
Market segmentation can be defined as the process of dividing a potential
market into distinct subset of consumer with common needs or characteristics &
selecting one or more segments to target with a distinct marketing mix.
Geographic Segmentation : Segmentation of consumer based on factors
like climate zone, country, region, state, district, and urban/rural area, constitutes
geographic segmentation. National markets within a country like India, often
segment the market by Region, State, District and Urban or Rural area, first, and
then go for segmentation on other bases.
Rural & urban markets differ on a number of important parameters such as income,
spending power, mobile networks. They both have different social and cultural.
Example There are so many mobile networks
in India, but people of interial area of India or people who leave in
Himalaya area, they has to use the network of BSNL because
private players did not reach there.
Market
Segmentation
Market
Segmentation
Demographics Geographic Socio-Cultural
Buying Behavior Psycho-graphics
10. Page 10 of 13
Demographic Segmentation : Segmentation of consumer based on
variables such as religion, community, language, age, stage in family cycle,
gender, marital status, family size, occupation, economic position/income, and
social status, of the consumer demographic segmentation.
Example “ Amul” has segmented his product in different Age
group
For kids: Amul kool, Chocolate milk, Nutramul energy drink.
For Youth: Amul cool kafe
For women’s and older people: Amul calci+, Amul Shakti
energy drink
Psychographic Segmentation : Psychographic Segmentation groups
customers according to their life-style and buying psychology. Many businesses
offer products based on the Attitudes, Beliefs and Emotions of their target market.
In psychographic segmentation, elements like life style, attitude, self-concept and
value system, form the base
Example, “Life style”: Life style forms a major base under
psychographics segmentation.
Café Coffee Day
They choose lifestyle oriented, urban consumers as target
with youth. They make coffee an ‘experience’ and provide a
special experience to chosen segment.
11. Page 11 of 13
Behavioural Segmentation : Behavioral segmentation is based on user
behaviors, including patterns of use, price sensitivity, brand loyalty and benefits
sought. A company may have customers with a similar demographic makeup but
distinct behavior. Some may use the product daily or weekly or monthly. So buyer’s
characteristics are reflected by their geographic, demographic and psychographic
profile.
Example :
Usage rate: - Heavy user / moderate user / light user of a product.
User status: - Regular / potential / first time user / irregular /occasional.
Loyalty status: - Hard core loyal / split loyal / shifting / switchers.
Occasion: - Consumer buy product only on special occasion or every time.
target Market
⇒ Target market of “Dairy Milk Silk” of Cadbury company.
The main Target of Dairy Milk Silk is the young generation. They mostly tried to
attract the youth for the product.
Task to be done to target the youth.
@Select the Wrapper for the product- They tried to make the cover of Dairy
Milk Silk attractive, with combination of Dark & Light colour. And they make the cover
fat to attract the people.
@Design the Advertisement- The target of the company is the young
generation, so they tried to make Romantic advertisements with couple. They add
English music in the all advertisement, to attract the youth of 16-30.