Presentation given to the AMOSSHE Winter Conference on 8 Feb 2018, looking at the technological developments in higher ed teaching and student support now and in the future

1. We’ve enhanced the Estate –
now what?
Peter Tinson
Executive Director
UCISA

2. In the beginning…
 Ambitious building projects
 “To improve the student experience”
 To address underinvestment in the Estate
 To improve appeal to prospective students
 To improve capacity

3. Investment in other areas
 Move of commodity items to the Cloud
 Apps
 Use of social media
 Learner analytics
 Augmented reality
 Utilisation of personal devices

4. Success?
 Partially….
 Lack of investment
 Lack of sponsorship/support
 Lack of understanding of student needs
 Too little, too late…
 Resources failing to keep up with growth

5. Now and the future
“Vice-chancellors go on about iconic buildings, but students are looking for a campus that is cared for
and feels homely, not whizzo starchitecture” – PA Consulting
“[Continued investment] is likely to be driven by the need to provide an outstanding environment to
ensure continued recruitment of students…no doubt linked to student expectations as tuition fees
have risen” - AUDE

6. Student expectations
 Increased as a result of increased fees
 Mismatch with institutional expectations
 Easy to use services
 Tailored, personalised

7. Drivers
 Efficiencies/modernisation
 Student employability
 New pedagogic approaches
 Metrics
 Student well-being

8. Employability
“They can tell you the square root of a pickle but they can’t put a nut on a
bolt”
Employer from an engineering firm

9. Pedagogical changes
 Experiential learning
 Flipped classrooms
 Group work
 New facilities – virtual reality
On campus

10. Pedagogic changes
 Off campus access to resources
 Connected cities
 Online?
 Support issues
 Cost of production
 Digital capabilities of staff
Off campus

11. Moving with the times
 Innovation units
 Rapid development – fail fast
 Engagement with students
 Where are the problems?
 What would improve your experience?
 Students as developers

12. More analytics
 Use for student well being
 Guided module selection?
 Guided pathways?
 Analysis of the curriculum?

13. Artificial intelligence
 Student support
 Automation of administrative tasks
 Enhanced recruitment
 Personalised learning environments

14. Internet of things
 Location aware services
 Better management of the estate
 Intelligent campus

15. Personalisation
 Push information to the student
 “How am I doing?”
 Well-being support

16. Digital capabilities
 Preparing for university
 Graduate – employment skills gap
 Staff skills deficiencies
 Lack of willing
 Lack of agility
 Poor availability

17. Digital strategies
 Motivations for new technologies:
 Improving services to students
 Increasing workforce productivity
 Do you need a digital strategy?
 When is it business as usual?

18. What’s needed
 Culture of continual improvement
 Understanding of data and its value
 Recognition of a changing environment
 People are key to success
 Skills and development
 Resourcing support

19. Questions?
Peter Tinson
@pat3460