Violet Dolly Cook is seeking a customer-focused position that offers professional growth in sales and consumer services. She has over 30 years of experience in sales, marketing, and customer service across multiple industries. Cook is adept at developing global accounts, responding to customer inquiries, and creating marketing strategies. Notably, she helped launch and manage a quick ship fiber program at TE Connectivity that generated over $3 million in revenue.

1. Violet Dolly Cook
3753 Sharon Street Harrisburg Pa 17111 cell# 717-439-2407 email: dddcooks@msn.com
OBJECTIVE:
I am seeking a permanent and challenging customer focused position. I am open to
new endeavors and would be most interested in a position which offers professional
growth in the areas of sales and consumer services. I am adept at utilizing my skills in
sales, communication, support, and natural talents. A career which cultivates my
creativity and affords the opportunity for innovative ideas and fresh philosophies.
PROFILE:
Over 30 years of sales experience in various industries.
Customer focused and an articulate communicator.
Strong selling skills, team player, and extensive managerial skills.
Talented stylist, decorator, and artist.
Variety of experience across multiple industries, with assignments as:
Global Strategic Sales Service Representative Sales and Marketing Specialist
Medicare Service Representative Telemarketing Specialist
Retail Store Manager and Sales Medical Billing Clerk
Experience in Global / Regional and Departmental administration responsibilities
Experience in Sales & Marketing Procedures
Extensive background in communications and knowledge of a wide array of
businesses. Extensive knowledge of fashion and business trends for retail and technical
business products and services
EXPERTISE: SAP / CRM Salesforce.com Microsoft Office
File Maintenance ICD9 Coding ISO Standards
Data/Voice/Telecom Sales Administration
Global Client Relations Document Preparation
Vast Retail Experience Operational Skills
EXPERIENCE
2004 to Present TE Connectivity – (Commscope as of August 2016- due to Acquisition BNS Division of
TE Connectivity BNS Division)
Harrisburg, PA
Global Sales and Marketing Specialist
Quick Ship Program Manager

2. Responsible for the development and growth of existing and potential global accounts through securing specific
products and services to meet the unique needs of each global a government, and regional west clients.
 In addition to supporting clients for day to day solutions and all processes including expedites, I
have assisted materials manager and sales team in the development of the Quick Ship Fiber
Program. This program substantially reduced turnaround time for our popular fiber optic
assembly offering, from 20 days to 48 hours and generated over 3 million dollars in revenue,with
over 40% margin. I managed this program, taking initial orders completely through quotation
request to invoice and delivery, while simultaneously fulfilling my position as a Sales Support
Representative.
 Earned various special project opportunities, job promotions, and on the spot bonuses throughout
TE career for innovative ideas and augmentations to support sales in continuous improvement
initiatives
 Traveled to clients with management teams to champion new programs and win sole source
business for high potential clients such as IBM
Violet Dolly Cook P a g e | 2
RESPONSIBLITIES
Daily collaboration with Global Account Managers, Material Schedulers and Product
Managers to ensure customers are receiving the right products when they need them.
Accurately and promptly responding to all telephone and written inquiries regarding
customer product and delivery requirements
Selling alternate solutions to customers by benchmarking competitor products against
TE’s product portfolio
Providing sales order tracking, telemarketing, order maintenance and quotation training
to co-workers to enhance continuous process improvement and product knowledge
Create marketing schemes to help ensure the needs of our external and internal customers
exceed the expectations.
2001/2004 Communications Supply Corporation– Harrisburg Office Harrisburg, PA
Inside Sales Representative (Data, Voice and Telecommunications Distributor)
Responsible for all office duties including and not limited to: Order entry, invoicing, processing
RFQs and RMAs, shipping, receiving, inside and outside sales calls, closing sales, generating
referrals,and coordinating sales efforts with other offices and sales teams.

3. Negotiated project commitments and offered direct support to various manufacturers
Created value added services and support to both prospective and existing accounts
Cultivated and managed accounts while coordinating sales objectives with outside sales force
Generated a new client base through telemarketing, referralbusiness and personal visits
Mastered fiber product portfolio and developed key vendor relationships within 6 months
89/91 & 98/00 AT&T Wireless Services Harrisburg, PA
Account Service Representative
96/98 CUMBERLAND VALLEY OBGYN
Harrisburg, PA Check Out / Billing Administrator
91/96 PENNSYLVANIA BLUE SHIELD - ((HIGHMARK) Camp Hill, PA
Medicare Beneficiary Services Representative
EDUCATION
2013 Harrisburg Area Community College Harrisburg, PA
Course of Study: Bachelor of Business Administration
Current GPA 3.85 / still working towards degree
Community Service / Volunteerism:
 C.O.R.E Community Outreach and Evangelism Volunteer
 Contributed to the United Way Organization
 Served as a volunteer for the March of Dimes
 Supported Animal Welfare causes, Muscular Dystrophy Association, Parkinson Research, Cancer
Research, and Leukemia Society Funds
 Buy used goods from charitable organizations such as Goodwill, Community Aid, and Salvation Army
 Buy locally to support small businesses
Please visit LinkedIn for my profile under (Dolly Cook)
Referrals and recommendations are listed from various former managers
References upon request