Wendy D. Adams has over 25 years of experience in various roles including collection management, office management, customer service, and supervision. Her most recent positions include Validation Supervisor at eCapital, LLC where she supervised a team of twelve auditing freight bills, and Floor Associate at Gordman's Department Store assisting customers. She has a history of training new employees and promoting processes. Adams is seeking a rewarding position offering opportunities for advancement.

1. Wendy D. Adams
4363 Cloudburst Cove
Memphis, TN 38141
901-834-4984
Objective: Seeking a rewarding and responsible position that would offer opportunities for future
advancement.
eCapital, LLC
January 2010-June 2016
Validation Supervisor - supervising a team of twelve team members. Each team member’s
responsibility was to audit and verify freight bills in a timely manner for funding. I was promoted
from validation team lead in April 2015.
Audit/Validation Specialist Team Lead - managing the process of auditing and verifying freight bills
and paperwork, processing paperwork for funding in a timely manner by the team members. The
auditing function consisted of looking for possible fraudulent documents and paperwork. The verify
process was to call the broker on any suspicious paperwork or discrepancies. The calls were
performed to ensure payment would be made without shortages.
I trained all new employees. I have trained in a one on one setting and also in class room setting. The
training could be paper handouts, power point presentations, etc. I held daily morning meeting to
instruct the team of any information or changes of their job functions. Also, these meeting were to
discuss any questions or feedback the team may have. I was promoted from validation specialist to
this position in December 2013.
Audit/Validation Specialist- audit and verified freight bills and paperwork, processed paperwork for
funding in a timely manner. I was promoted to validation specialist in 2011.
Collection Specialist-collecting on past due invoices. I called customers on past due accounts, resolved
issues of missing or never received paperwork, I worked with legal representatives on legal accounts.
I skip traced on accounts that were unreachable.
Gordman’s Department Store
September 2014-January 2016
Floor associate - assisted customers in finding merchandise, cashier, stocking, unloading truck,
opening and closing duties, monitored fitting room, etc.

2. Industrial Automation Controls
Credit and Collection Manager
October 2005- September 2009
Collect past due accounts, working to solve pricing or billing issues, ensuring credits issued on
returned product, accounts receivables and payables; reviewing credit applications, setting up new
customers, making decisions on credit limits, ADP payroll, calculating commission payroll, trained
and managed two collectors on my team,
Etc.
Wal-Mart
April 2004 – May 2007
Stocker, customer service, previously department manager for one year, responsible for inventory,
ordering, hiring, schedules, trained all new employees for every job function in the department.
.
R& R Investments-Office Manager
January 1999-April 2004
Customer service, collecting on past due accounts, ordering, billing, accounts receivables and
payables, hiring, scheduling, bank deposits, bank statement reconciliation, trained all new employees
on every office function, etc.
Sunstar Acceptance Corp
March 1994-December 1998
Collection Manager for Subprime Auto lender-managed a team of five collectors, insuring collectors
followed company procedures, insured state laws and policies were followed, collected past due
accounts, worked with attorney on legal and bankruptcy accounts, also helped review and make
decisions on credit applications when needed, bank deposits, accounts receivables, collected and
posted payments to customer accounts, etc. (company filed bankruptcy and closed)