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- 1. RESUME Professional Objective: WORK EXPERIENCE:Company – TE Connectivity Global Shared Services India Pvt.Ltd Name: Puttalakshmi G Phone no: 9739597155 Email id: Puttu885@gmail.com Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. To give the best of service for the firm I work. To carry out the assigned activity with utmost dedication and sincerity. Business Unit: CIS (Consumer and Industrial services). Role : Order Management-Associate (01st October 2011 to 01st March 2012) : Sr. Order Management-Associate (02nd March 2012 to 31st December 2014). : SME-Subject Matter Expert (01st January 2014 to till date) Responsibilities: Training new hirers. • Helping new hires to meeting there 30/60/90days targets. • Providing refresher training to the team when required. • Conducting Process knowledge test for the team. • Organizing brainstorming sessions for the team in order to identify the area of changes or improvement. Quality Analyst. • Audit transactions, identify and rectify errors, provide feedback and ensure errors are within acceptable limits • Analyze, Create and review quality reports with management team. Implement procedures and policies that ensure error free orders. • Work on continuous process improvement and identifying the area of improvement for the team. • Organizing weekly and monthly call with all the regional supervisors to discuss on the process status. Supporting transaction processing for the request from customer service representatives in the sale offices.
- 2. WORK EXPERIENCE: Company– TE Connectivity Global Shared Services India Pvt.Ltd The Major requests are: Manual Order Entry Quotations Scheduling agreements Order changes Creating Return orders Credit note Debit Note Additional Activities: Allocating work for the team. Floor Support Backup for Team Lead • Provide process assistance to the team members. • Responsible for establishing and maintaining a high performance culture to meet productivity and Quality. • Timely allocation of tasks and ensuring all files/requests are completed within the timelines defined. • Ensure that all team members are processing all transactions with accuracy following the standard process defined. • Process all small OC requests himself/herself to ensure zero backlogs. • Work with other teams to implement global best practices. Working on Returns: • Creating credit memo and debit memo • Creating and managing RMA’s • Releasing billing blocks for credit, debit and RMA’s. Business Unit: Network Solutions Role : Order Entry- Associate (07th Dec 2009 to 1st April of 2010) : Customer Service Representative (1st April 2010 to 1st May 2011) : Return Specialist (1st May to 30th September 2011) Responsibilities: Processing purchase orders for Nordic and Finland later started processing orders for Broad cast and Backup for Middle East Folder. Promoted to the role of CSR (Customer Service Representative) for Intercompany, later for Middle East and also back up for UK and Ireland Region. Promoted to the role of Return Specialist for EMEA Returns and also back up for APAC Returns. CSR Role: Creating and assigning interactions to Account Specialist. Entering Quote, Sales Alerts, Purchase orders, Inquiries in system for the customer.
- 3. WORK EXPERIENCE: Company : Infosys BPO Contacting EURO TAC team for Product Information. Contacting product managers for product line information for detailed customer query Providing Order Status and Tracking Number to the customer. Coordinating with PM and Sales to compute the price Instructing shipping department on the requirements of the customer. Invoices, packing list, Country of origin certificates et.al. Sending Shipping Documents to Customers. Return Specialist: Be a single point of contact for all goods return requests and notifications. Handle returns management and resolve issues related : • Freight charge disputes and delivery problems. • Interpretation of pricing, returns and channel sales guidelines. • Currency, duty, tax and freight cost for all export orders. Work on all issues in returns mailbox and ensure all SLAs are met. Complete any other tasks as and when assigned or required by the business unit Additional Activities: Training New CSR’s on CRM. Back up for Intercompany region and UK region. Working on C.R.M Business Unit : Cisco Role : Senior Process Executive (Band B2) Tenure : 27th July 2007 to 4th Dec 2009 Responsibilities: Shift anchor handling the key responsibilities of the team. Floor Support anchor. Training new hires. Description about the work: Worked as Process executive for 27 months in Order Management vertical for the client Cisco at Infosys BPO. I was a part of Nonstandard Order Booking team which is a booking team that is majorly responsible in revenue generation for Cisco. Interact with Client and customers through mails. Worked on tools designed by Oracle like QTC, BV and CSE (Customer Service Enterprise) tool.
- 4. EDUCATION INFORMATION PERSONAL PROFILE Strengths: Good problem-solving, logical and analytical skills. Like to take up challenging tasks with a definite focus on quality, keen desire to learn and Work on newer technologies. Excellent oral and written communication, interpersonal and client interaction skills. Excellent ability to work in a team, good team management skills INTERESTS: Listening to Music Reading books PERSONAL INFORMATION: Date of Birth: 3rd October 1986 Sex: Female Nationality: Indian Marital Status: Married. Place : Bangalore Yours Faithfully, Puttalakshmi G Course Board/University College Year of Passing Aggregate Percentage S.S.L.C Karnataka Secondary Education Examination Board Govt. Girls High School, Arsikere 2002 63 PUC (P.C.M.B) Department of Pre- University Education Badriprasadji Pre- University College, Mysore 2004 50 B.Sc. (P.M.Cs.) Mysore University Teresian College, Mysore. 2007 63 M.B.A (H.R.M) Annamalai University Annamalai University Distance Education 2011 63