Susan Holmes is an experienced manager and auto appraiser seeking a position with a growing organization. She has over 30 years of experience in auto body estimating, body shop management, and insurance appraising. Her skills include customer service, multi-tasking, problem-solving, and strong organizational abilities. She is proficient with computers and technology.

1. SUSAN HOLMES
806 B Larkspur Ct. Waldorf, Maryland 20602 | H: 410-903-6660 | pink55s@aol.com
PROFESSIONAL SUMMARY
Experienced manager with background as an experienced auto appraiser and body shop
Manager. Having excellent customer service and management skills. Self-driven with strong
ability to communicate effectively with technology, executive, and business clients. Looking to
join a growing organization as part of the team.
SUMMARY OF QUALIFICATIONS
Results-orientedd Parts
ordering/receiving
Customer service focused Daily computer time
cards
Proficiency in estimating Weekly payroll
Quick learner Delegating
workloads
Multi-tasking Problem solving
EXPERIENCE
06/2014 to Present - Estimator
G&R Collision Center - Waldorf Md.
Responsible for estimating damaged automobiles for several different Insurance
companies. Focusing on customer service and the control of quality work. Good
organizational skills to keep customer repair orders properly documented and estimates
documented and uploaded to insurance companies. Proficiency in multi-tasking and
problem solving.
10/2013 to Present - Animal Adoption Counselor
Responsible for in taking of abandoned or surrendered animals. Adopt out animals to
foster or permanent homes by asking a series of questions, Duties also include
cleaning, feeding, medicating animals. Direct volunteers to their daily assigned duties.
Help with any tasks that management requests to the daily operation of the shelter.
07/2006 to 03/2014 Body Shop Manager
Marlow Auto Body -
Responsible for the management and daily operations of a working auto
Body shop with a staff of fourteen employees. Focusing on customer service
And the control of quality of workmanship. Good organizational skills to save
Time and materials on each job and to Iincrease productivity. Proficiency in multi-tasking and
problem solving. Guided and managed the delegation of duties to other employees.

2. 10/2000 to 04/2006 Body shop Manager
Fort Washington Auto Body - Oxon Hill, MD
Responsible for the daily operations of the body shop. Prepared the daily workload schedule,
followed and ensured that all duties were performed to the satisfaction of company policy.
Managed and consulted and problem solved on a daily basis eleven employees. Monitored
payroll, accounts payable and accounts receivable and made sure that all book keeping duties
were also documented.
10/1987 to 02/1995 Senior Staff Auto Field Appraiser
Allstate Insurance Company - Lanham, MD
Responsibilities were to contact customers, analysis damaged property, write
Estimates, negotiate and make payment as necessary to settle claim.
Organize and document on all claim processes. Reviewed and provided
Documentation on all claims which then consulted with supervisor.
EDUCATION
Lackey High School - Marbury, MD, USA
1972 General
2005 Associates Degree Business Management: Business Management
American Intercontinental University - Illinois, USA
LANGUAGES
English