1) Josie Fraser gave a whirlwind tour of various Web 2.0 services and applications such as YouTube, Delicious, and wikis. 2) Frances Bell discussed using Web 2.0 tools like blogs, Flickr, and Skype to create social and academic support networks for students. 3) The document covers several issues raised by Web 2.0 technologies, including identity, governance, privacy, inclusion, and copyright.