This document provides a summary of Lee Hui Hui's personal and professional background. It includes her contact information, educational history, employment history spanning various roles in procurement, logistics, and project management. Her employment history details her responsibilities and achievements in six different positions she has held since 2002. She has strong skills in Microsoft Office, procurement, inventory management, and speaks several languages. She provides two professional references.

1. 1
Lee Hui Hui, Rachel
Contact Info
Address : 23, Jalan Sri Sungai Long 1, Taman Sri Sungai Long, Kajang,
43200 Selangor, Malaysia
Mobile No. : +6012-3923030
Email : lhhui@yahoo.com
Personal Particulars
Age : 39 years
Date of Birth : 18 Sep 1976
Nationality : Malaysia
Gender : Female
Marital Status : Single
Permanent Residence : Malaysia
Educational Background
Bachelor's Degree
Field of Study : Economics
Major : Bachelor of Economics
Institute/University : University of Adelaide, Australia
Graduation Date : Dec 2001
Pre-University
Field of Study : Humanities/Liberal Arts
Major : Accounting
Institute/University : Sunway Collage, Malaysia
Graduation Date : Jun 1996
Secondary School
Field of Study : Arts / Commerce
Institute : Chong Hwa Independent High School
Graduation Date : 1994

2. 2
Employment History
1. IBM Malaysia Sdn Bhd
Position Title : Customer Fulfillment Professional
Position Level : Senior Executive
Industry : Information Technology
a) Specialization : IGF Contract Management – End of Lease
Duration : April 2013 – April 2015
Report to : ASEAN BSO Manager
Monthly Salary : MYR 5,157.00
Work Description:
- Work as Focal of Singapore EOL Team
- Proceed clients’ End of Lease Requests: Return, Purchase, Renewal & Extension.
- Maintaining a good client relationship with IBM clients and business partners in
Singapore, as well as internal clients such as Global Asset Recovery Services.
- Work closely with team member, Singapore Sales team, AR team, Accounting
improve daily processes and ensure related contract processing procedures are
adhere to BSO EOL processes and guidelines.
- Liaise with Singapore warehouse, ensure Machines Return & Receiving at
warehouse is as per EOL Process
- Backup EOL Malaysia, Thailand and Philippine EOL team when necessary.
- Participated IGF Lean Six Sigma Program for Client Financing Process
Improvement
b) Specialization : Contract Management – Beginning of Lease
Duration : August 2010 – March 2013
Report to : GCG BSO Manager
Monthly Salary : MYR 4,400.00
Work Description:
- work as Focal of Hong Kong BSO Team, increased self-alert in particulars of
every process
- Maintaining a good client relationship with IBM clients and business partners in
Hong Kong.
- Work closely with team member, HK Sales team, AR team, mainline BSO team,
Accounting team & Planner improve daily processes and ensure related contract
processing procedures are adhere to BSO processes and guidelines.
- Maintains responsibility and expertise in Client Financing
- Use dedicated financing systems and processes in the support of varied
responsibilities such as Contract Preparation and Acceptance, Inception
Billing/Settlement, Indexing, Returns, Mid-Lease Administration etc.
- provides operational and administrative support to the business by being
responsible for organizational tasks of varying complexity

3. 3
- provide strategic and comprehensive support to IBM acting as a resource on
tracking business results, formulating business strategy, managing process
ownership and system requirements driving cost and productivity benefits while
strengthening IBM's system of internal controls
- Fully committed and support HK sales team to close the complex deals such as
Citigroup, HSBC & Hong Kong Telecommunication.
- Identify process weaknesses to achieve better control quality such as having
billing recon to avoid miss out any customer's billing.
- Involvement in operation to assist in TAF growth, BSO measurement. Ensure the
billing and supplier's payment request submit within the measurement date
2. Bsmart Technology Sdn Bhd
Position Title : Assistant Procurement Manager
Position Level : Managerial Level
Specialization : Procurement, Operation & Logistic
Industry : Telematic / Mobility Solutions
Duration : September 2009 – 7 July 2010
Report to : Financial Controller
Monthly Salary : MYR 3,800.00
Work Description:
Major duties & responsibilities:
- To assist in developing purchasing and production plans, programs, policies and
procedures
- To analyze and manage procurement needs to ensure cost effective & timely
availability of parts, materials & service for efficient operations
- To source monitor & evaluate all suppliers to ensure uninterrupted, quality &
competitive supplies to meet operational needs
- To manage and control inventory level for optimum budgeting
- Responsible for supply solutions which include timely order, manufacturing,
logistic and warehouse are in line with project implementation
- Coordinate with relevant internal parties to fulfill delivery deadline
- Understand project need and design supply strategy
- Liaise with external customers and internal department
- Liaise with marketing department on the demand forecast prior to contract
execution
- Coordinate to ensure minimum inventory level from equipment delivery till
project implementation stage
- Assist in managing daily dept. operations
- Monitor input (incoming material) and output (delivery to customer) process
- Organize, managing procurement of materials, equipment and services required
supporting smooth operations
- Liaise with project / Business development team on sales forecasting data
inventory planning
- Monitor production schedule

4. 4
- Liaise with receiving points / warehouse
- Monitor and expedite (when necessary) delivery of purchased materials /
equipment
- Monitor receipt of shipping documentation and coordinate submission to custom
3. Dongguan Always Shine Daily Article Co. Ltd (China)
Position Title : International Project Manager
Position Level : Senior Executive
Specialization : Marketing/Business Development
Industry : Manufacturing / Production (Baby Products)
Duration : Nov 2007 – Oct 2008
Report to : Immediate to Company Director and Sales Manager
Monthly Salary : RMB 10,000.00
Work Description:
Customers mostly are from Europe, US, UK, Australia, Japan, New Zealand, Taiwan and
Russia.
Major duties & responsibilities:
- To provide customer service to existing accounts; assist and provide information to
customers; investigate and facilitate the resolution of customer complaints and queries
to ensure maximum customer satisfaction.
- To manage customer accounts within prescribed policy and procedural guidelines.
- To serve as a liaison between the customer and the Product Management and
Logistics teams on product related queries.
- To monitor and coordinate internally to ensure appropriate disposition and handling of
customer queries.
- To prepare sales transaction reports as needed.
- To set business budget, monitor the progress regularly and ensure achievement.
- To actively lead team as a positive role model on training, sales, and communication
with customers.
Process development / improvement:
- Self-starter, Enthusiasm, positive thinking
- Experience in dealing with senior-level management as well as engineering staff at the
customer level.
- Ability to work independently and have experience in growing a sales organization.
Reason for leaving:
Would like to strengthen the skills & knowledge in Procurement and Logistic Sectors.

5. 5
4. Huawei Technologies Sdn Bhd (Permanent staff)
Position Title : Spare Parts Specialist
Position Level : Senior Executive
Specialization : Purchasing/Inventory/Material & Warehouse Management
Industry : Telecommunication
Duration : Sept 2005 – July 2007
Report to : Customer Service Manager & Department Director
Monthly Salary : MYR 3,200.00
Work Description:
Major duties & responsibilities:
- To deliver the excellent spare parts service to internal and external customers at the
most cost-efficiency.
- To monitor processes & procedures for service parts operations with Oracle ERP
system
- To collect, investigate and analyze the information of local import & export policy,
correlated tax policy and customs regulatory.
- To deploy Third Party distribution and warehousing services for spare parts
- To monitor and manage the performance of outsourced or non-outsourced service
logistics operations
- To ensure the availability of parts to support customers and Field Technicians
Process development / improvement:
- 2 years of experience in warehouse inventory management.
- Extensive knowledge on logistics and after-sales spare parts management
- 3rd party vendor management and inventory management
- Comfortable working with Sales teams, direct customers, channel partners and third
party vendors.
Reason for leaving:
Would like to pursue my career in overseas and to broaden my vision and knowledge
5. Saga Megah Sdn Bhd.(A member of LBS Bina group)
Position Title : Marketing Coordinator
Position Level : Senior Executive
Specialization : Purchasing/Inventory/Material & Warehouse Management
Industry : Construction / Building
Duration : Mar 2002 - Aug 2005
Report to : Marketing Manager & Purchasing Manager
Monthly Salary : MYR 1,700.00
Work Description:
- To provide excellent co-ordination service to existing & new clients.
- To maintain database of emerging and existing valued clients.
- To maintain and increase the sales from the clients.

6. 6
- To fulfill all clients' orders, schedule and manage all orders/delivery.
- To administer and be responsible for filing of all documents and correspondence.
- To liaison with all suppliers on all purchases/orders, to ensure quality, reliability,
value and best pricing.
- Stock inventory control and inventory forecast.
- To target new potential clients and suppliers to bring in more business opportunity.
- To introduce latest and newly products and construction methods to architects,
consultants and developer.
Reason for leaving:
Would like to gain more experience in warehousing and supply chain.
6. Pritchett Rummler-Brache (M) Sdn. Bhd.
Position Title : Administrative Assistant
Position Level : Senior Executive
Specialization : Purchasing/Inventory/Material & Warehouse Management
Industry : Consulting (Business & Management)
Duration : Nov 2000 - Jan 2002
Report to : Administrative Manager
Monthly Salary : MYR 1,700.00
Work Description:
Major duties & responsibilities:
- To ensure, maintain and update all training program evaluation, innovation,
certification & marketing materials.
- To maintain database of emerging and existing valued clients.
- To manage mass mailing campaign.
- To schedule and manage all public events.
- To administer and be responsible for filing of all documents and correspondence.
- To fulfill all external clients' orders as well as internal requisitions.
- To liaison with all suppliers, printers, shipping & freight forwarding agents, couriers
on all purchases/orders, to ensure quality, reliability, value and best pricing.
- Stock inventory control and inventory forecast.
- To be responsible for and oversee the networking of office computer hard and
software, computer systems hard and software maintenance, and software
troubleshooting.
Process development / improvement
- Enhance and improve current processes.
- Identify process weaknesses to achieve better control quality.
Experience gained:
- Good team player & multitasking capabilities
- Proven initiative & ability to work with minimal supervision
- Excellent organizational & motivational skills.

7. 7
Reason for leaving:
Looking for Higher Achievement & would like to gain sales experience and strengthen
negotiation skill.
Top Skills
Skill Years Proficiency
MS Office >10 Highly Experienced
MS Powerpoint >8 Highly Experienced
Visio 2 Intermediate
Oracle ERP 2 Intermediate
Lotus Smart Suite >5 Intermediate
Languages
Language Spoken Written
Mandarin 10 10
English 9 9
Bahasa Malaysia 7 7
Cantonese 10 10
Miscellaneous
Expected Monthly Salary : RM5,500.00
Willing to Travel : Heavy (>50%)
Willing to Relocate : Will Consider
Possess Own Transport : Yes
Availability : Immediately
References
Low Win Nie
Relationship : Hire Manager
Position : Client Financing Process Controller
IBM Malaysia Sdn Bhd
Contact : 012-3559627
Tan Gaik Khim
Relationship : Manager
Position : ASEAN BSO Manager
IBM Malaysia Sdn Bhd
Email : 019-336 6633