Naruemol Rungpattanachaikul's resume summarizes her professional experience in business development, customer service, and management roles over 20 years. She currently works as the Restaurant Manager at KIIN KIIN in Copenhagen, Denmark, where she ensures Michelin star service standards and manages the team. Prior experience includes roles as a Sales/General Manager, Marketing CRM Manager, Customer Services Management Trainee, English Teacher, and various administrative positions. She has a Bachelor's degree in Business Management and Computer Information Systems from Davenport University in Michigan.

1. Naruemol Rungpattanachaikul - Resume
Naruemol Rungpattanachaikul (Pat)
23 Jernbanegade, 1TV., 4700 Næstved
Mobile: +45 30 95 51 45
E-mail: spike240303@gmail.com
1. PROFESSIONAL SUMMARY
 Experienced professional within business development and customer service in several
industries
 Excellent in co-ordination and communication with external clients & internal departments at
all levels
 Strong negotiation skills with focus on win-win outcomes
 A team player with attention to achieve individual and team goals and strive for perfection in all
duties
2. PROFESSIONAL EXPERICENCES
KIIN KIIN (Copenhagen, Denmark) Aug 2015 – present
Restaurant Manager
 Ensure that Michelin star service is maintained in the restaurant
 Manage and communicate high performance expectation to team members and monitor
results
 Recruit, train, develop and provide support to team members
 Order and purchase merchandises
 In-charge of general administration duties: accounting, expenses, supplies, etc.
 Handle guest inquiries, requests, complaints with the utmost service mind
 Work in a fast-paced and multi-tasked atmosphere
PP ICE FACTORY (Ubonratchathani, Thailand) May.2012 - Jul 2014
Sales/General Manager
 Kept petty cash and process payments for all office expenses
 Followed-up with feedback from accounts and solve problems
 Followed-up with assigned competitors
 Coordinated with PE factory to order supplies and leading the shipping instructions
 Acted on potential clients’ complaints, feedback and report to appropriate personnel
 Adhered to all company policies, procedures and business ethics codes and ensures that
those are communicated and implemented within the team
 Implemented a business plan and sales strategy for the market that ensures attainment
of company sales goals and profitability
 Motivated the whole organization to be focused on achieving company sales goals
through supporting Sales Consultants
 Initiated and coordinated development of action plans to penetrate new markets
 Conducted regular field work to keep abreast of local market conditions, industry
changes, competitive activities that impacted sales. Provided market knowledge and
direction to sales team and producers

2. Naruemol Rungpattanachaikul - Resume
 Ensured assigned team sales target and operating objectives were in alignment with
company objectives
 Maintained accurate records of all sales and activity reports submitted by sales team
members
THE MARKETING SERVICES GROUP (Bangkok, Thailand) Feb 2012 – Apr 2012
Marketing CRM Manager
 Supervised and maintained excellent customer relations and developed customer
rapport
 Planned strategy by forming an open discussion with a can-do attitude
 Implemented the CRM program to follow up with feedback from accounts and solve
problems
 Provided good services and follow-up existing corporate accounts to maintain
relationships
 Developed and implemented marketing strategies to achieve specific goals
 Worked with key operating manager in corporate accounts and at local chain
headquarters to develop programs that meet the specific requirements of those accounts
 Generated and managed new business from existing and new accounts to achieve targets
 Supervised and coached Account Executives in implementing the Customer Service
Operation Manual, providing after-sales services such as consult the upcoming schedule,
policy’s term & condition
TELENOR - DTAC (Bangkok, Thailand) Aug 2008 – Sep 2010
Customer Services Management Trainee
 Diplomatically resolved customers complaints on as-need basis
 Advised appropriate services, data packages according to customers’ needs
 Performed after-sales services to customers with any product issues
 Increased sales opportunities in the existing and new corporate accounts
 Worked in an international environment with different departments and/or
independently to achieve results
 Provided technical consultancy to other departments such as online support
 Conducted reports efficiently. Prepared and delivered presentation at meetings i.e.
budget approval, system implementation, annually employee performance
KHUKHAN SCHOOL (Sisaket, Thailand) Mar 2005 – Jun 2008
English Teacher/Interpreter
 Created lesson plans and motivated students on daily basis. Took pride in all projects
 Submitted accurate and timely reports to Director
DETROIT CENTER TOOL (Michigan, USA) Feb 2002 – Mar 2004
Assistant Manager
 Assisted manager in managing general affairs of Consulting Department
 Set up appointments and prepared for meetings
 Prepared report weekly, monthly and quarterly for manager

3. Naruemol Rungpattanachaikul - Resume
BAX GLOBAL (Michigan, USA) Dec 2000 – Dec 2001
Executive Assistant
 Performed clerical duties for the department
 Reported directly to Director of Marketing department
 Supported key clients and Account Executives in dealing with management levels
QUICKEN LOANS CO. (Michigan, USA) Sep 1999 – Jun 2000
Appraiser/Vendor Recruiter
 Developed databases, spreadsheets, and conducted internet searches in a proficient
manner and acted as a liaison between management/ownership and vendors, as well as
customers
 Prepared action plans by individuals as well as by team for effective search, recruitment
of an appraiser
 Worked with certified appraisers and hire them to appraise property applied for the loan
 Conducted appraisal for direct reports
 Collaborated with internal departments to ensure an efficient loan process
ABN AMRO-INTERFIRST (Michigan, USA) Mar 1998 – Aug 1999
Registration Specialist/Underwriter
 Registered loans and responsible for all data accuracy
 Developed telephone communication skills and consistently met loan registration quotas
 Collected accounts’ information, evaluating and offering rates for loans
SNELLING PERSONNEL SERVICES (Michigan, USA) Aug 1997 – Dec 1997
Administrative Assistant
 Maintained all record-keeping procedures without error
 Maintained professionalism manner towards superiors, subordinates and co-workers
3. EDUCATION & SKILLS
2015 – 2016 : NÆSTVED SPROG & INTEGRATIONSCENTER
Danskuddannelse til voksne udlændinge (Karaktergennemsnit 9,3)
2007 : ERIC KHUKHAN SCHOOL Thailand
Certified English Camp trainer
1998-2001 : DAVENPORT UNIVERSITY – Michigan, USA
Bachelor degree in Business Management and Computer Information System.
1996-1998 : WASHTENAW COMMUNITY COLLEGE – Michigan, USA
Business courses –achievement on the Dean’s List
Languages : Thai(native), English (fluent), Danish(intermediate),
Chinese (beginner)
MS Office: Word, Excel, Power Point, Access, Outlook.
Customer Service, Administrative and Business Mathematics Accounting skills

4. Naruemol Rungpattanachaikul - Resume