Allison Madison has over 17 years of experience in leadership, sales, customer service, and operations management. She has held roles such as Experience Specialist, Solutions Specialist, Inside Sales Supervisor, Supervisor of Consumer Sales, and Operations Manager. Madison has an MBA in Management and Marketing and skills in customer service, leadership, accounting, budgeting, and computer systems. She is seeking a new challenging role that utilizes her experience.

1. Allison L. Madison MBA Page 1
1003 Chambliss Road
Memphis, TN 38116
918-361-8746
ALLISON L. MADISON
Objective: To pursue a more challenging roll that allows the utilization of over 17 years of
leadership, efficacious in sales and customer service.
Experience:
Experience Specialist Smart Store Germantown, TN 2014
o Off Site Event Specialist for the entire WETN District
o Floating Experience Specialist for all stores in the District
o Lead Experience Specialist
o New Hire Mentor
o New Store Experience Specialist Training assistant
o Received the Coins of Excellence in 2015 for taking it to the next level in
customer service and incremental line adds.
o Daily trouble shooting to find the best solutions and training classes daily
for customers
o Key Holder
o L.E.A.D Graduate
o Facilitated District Jam Session
Solutions Specialist
- South Roads Tulsa, 2011
o 52% SMB two months out of training.
o Small Business SME
o Off Site Event SME
- Hacks cross C Level Store Memphis, TN 2013
o Small Business SME
o ARD SME
o Wireless workshop SME
o Hero Lunch for Growth and ARD Performance
o Career Builder Graduate

2. Allison L. Madison MBA Page 2
2007-2011 Tulsa, Ok
- Inside Sales Supervisor
- Manage a diverse and demanding workload and marketing products
- Motivate a team of 15 -25 B2B Sales Reps to Meet & Exceed Business Goals
- Manage large groups of employees to ensure effectiveness,education and
monitoring Quality Compliance
- Process Payroll Kronos
- Duties include: Provides supervision of subordinate staff by establishing
work schedules,assigning specific duties,monitoring and reviewing work,
evaluating performance, and ensuring adherence to instructions,deadlines, and
delivery of services to clients.
- Monitors and prepares weekly performance reports on staff's workload,
including the number of hours worked and quantity of determinations
adjudicated Tracking Attendance,Vacation, Float and Sick
- Process Benefits claims- FMLA, Short Term and enforce Policies
- Talent Acquisitions Duties Included interview potential new employees,
Organize and conduct Job Fair Seminars
- Provide Coaching, Career-path Development, and Continuous Job Staffing Prepares
training materials and presents necessary training to update staff on development plans,
as needed, ensuring staff enrollment in appropriate training.
- Disciplinary Documentation and application of Terminations/ Resolves procedural
problems encountered by subordinates to maintain standard of quality and provides
direction in difficult cases.
- Design Monthly Incentives and Track new Product Campaigns Sales Results
Budget Incentives,prizes, annual merit increases, plus 3.7 years of experience in
determining eligibility for performance programs
2000-2008 TCIM Services Inc. Tulsa, OK
- Supervisor Consumer Sales Outbound 3 years
Duties: Hard-Core B2B Tele-Sales Trainer, monitoring, coaching, discipline
documentation, hiring, and termination processing.
- Quality Control Analyst 5 year reports from NICE system
Ensure ISO 9000 Compliancy of substantiveexperience in management consulting,
strategic planning, customer experience management, and/or program management lead
in quality related work.
Ability to lead enterprise level change management efforts. Strong
quantitative/analytical skills with proven ability to distil large amounts of data into
concise, actionable recommendations
- Lead Auditor Sales, New accounts,and Existing Business Relations (1 year)
- Verified Sales and Services
- AT&T Customer Service Rep, Inbound.(9 months then promoted) service
customers accounts set up new services and trouble shooting.
- 1999-2000 CCOM Medical Group Muskogee,OK
Front Office Management Cashier/Scheduler
- Schedule appointments for 26 Doctor’s and Medical Specialist
- Accounting
- Apply applications of Medicare, Medicaid, HMO, PPO, and Government Medical
Insurance Products, services and billing options.
1996-1998 MET Life Insurance Co. Tulsa, OK
Individual Life Insurance Representative
- Assist customers with Life Insurance Inquiries
- Provided Sales Leads for Field Salesman- for new business.
- Processed Loans for Whole Life Insurance Policies.
- Sold Individual Life Insurance Policies and processed Claims

3. Allison L. Madison MBA Page 3
1995-1997 Federal Express / FEDEX Memphis, TN
Customer Service Agent
- Memphis Hub Keyed Manifest for International Airway Bills
Countries: Hong Kong, Singapore, Guam
- Transferred to Oklahoma Job position changed to:
Customer Service Front Counter to issued packages to customers.
1994-1996 ALM Construction Memphis, TN
Operations Manager
- Hire employees/Head of team of 15-25 construction workers/Payroll
- Dispatch Workers on various Job sites/Bid on small City jobs.
- Proposal writing for biding on new jobs, negotiation of new accounts and contracts
- Set up Computer system,Accounting system, and Annual Budget Projections
Education 2011- Current University of Phoenix Tulsa, Ok
- MBA Management and Marketing
2007-2009 St Gregory’s University Tulsa, OK
- Graduate in Bachelors Science of Social Science/Human Development GPA 3.07
2004-2006 Oklahoma State University/Tulsa Tulsa, Ok
1992-1995 Oklahoma State University Okmulgee, Ok
Studies for an Associates/Business Administration and Legal Secretary
- Graduate Muskogee High School 1991
Skills - 20 years of Customer Service
- 15 years of Leadership/Supervisor experience
- 4 years of Account Management- experience Budgets of $200k-$700k
- 1 Years Lead Auditor
- 3 Years Quality Control Analyst
- 8 Years working with JDRF and Susan G Komen Events
- Excellent communication, customer service, organization skills, an efficacious
Motivator
Otherrelatedskills:
- Knowledge of community-based programs and services.
- Knowledge of integrated computer systems.
- Knowledge of supervisory practices and procedures.
- Ability to plan, organizes, and oversees thework of subordinates.
- Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for
assistance programs.
- Ability to prepareoral and written information and reports.
- Ability to analyze case records and reports for compliance with program specifications and
determine appropriateremedial action.
- Certified Training in 2009 in Conflict Resolution
- Certified Training in 2011 for Diversity and Multicultural Awareness
Software SYSTEMS USED:
- Cisco Teleconference and live monitoring software, Margin Minder, BOSS, Talent Quest for
Merits, Quality Trained-NICE Monitoringsystems;SAP, Java Script applications, and
troubleshooting.
- Team site development and Present weekly Progress Reports of Sales, Outlook email,
communicator, and teleconference
- Micro Soft Applications:Excellent in Excel spreadsheet, using formula & graphs, PowerPoint
with animations and sound processes, Access, and Word.
- Trouble shooting for IOS 9.0.2 for Appledevices and Android software for troubleshooting.
- VIIA
- Opening and Closing Key Procedures
- Peak and ORCA Reporting