This document contains personal information and work experience details of an individual. It includes their birthdate, age, education level, major, marital status, address, and phone number under personal information. Under work experiences I, it describes their sales role from March 2007 to February 2008 where they developed and maintained customer relations, responded to customer inquiries and complaints, and was responsible for establishing customer profiles and needs. Work experiences II outlines their career progression at DHL from March 2008 to present. It lists their various roles and responsibilities including daily operations, customer maintenance, business development, vendor management, and team building. It also discusses their involvement in projects and key performance indicators.

1. 个人信息/ Personal Information
∗ 出生日期/Birth：1984-11
∗ 年龄/Age：31
∗ 学历/Education: 本科/Bachelor
∗ 专业/Major: 物流管理/Logistics Management
∗ 婚姻状况/Marriage： 已婚/Married
∗ 住址/Address：南京市江宁区丽泽路599号/ No.599 Lize Road Jiangning
District ,Nanjing
∗ 手机/Mob. Phone：86 0 13952010926

2. Work experiences I
-Sales Mar 2007 –Feb 2008
External Customers – New & Existing
• Develop and maintain strong existing customer relations and loyalty through
ensuring customer satisfaction in owned territory
• Respond to customer enquiries/complaints
• Manages a defined portfolio of potential customers and wins them for a
lasting business relationship with company
• Responsible for establishing customer profiles and customer needs.
Internal Manager
• Highlights to Manager on observations of market dynamics for example
competitors’ behavioural patterns
• Updates manager on customer requests and business needs
Key activities

3. Work experiences II
-Career Development In DHL 19 Mar,2008-present
LMS
Team Leader
AFR OP
Team Leader
OFR OP
Asst.Manager
D Group
OP Manager
• Daily Operation
• Customer Maintenance
• Business Development
• Vendor Management
• AFR KPIs, DSO, operation
performance improving
• Customer Maintenance
• Vendor Management
• Team Building
• NFE Train the Trainer
Training
• NFE preparations
• OFR KPIs, DSO,
operation performance
improving
• Customer Maintenance
• Vendor Management
• Team Building
• NFE Train the Trainer
Training
• HFE/LYG/XUZ business
Migration
• OFR/AFR KPIs, DSO,
operation performance
improving
• Customer Maintenance
• Vendor Management
• Team Building
• Caterpillar Xuzhou RoRo
Project operations
continuous Improvement
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