1. 25 Jennings Close
Stevenage
Hertfordshire
SG1 1SA
Home: 01438 314449
Mobile: 07790 132591
Email: stuartfaye@aol.com
Faye Little
Personal Information Nationality: British
Date of Birth: 08 June 1981
Marital Status: Married
Dependents: One daughter
Personal Profile I am a friendly and enthusiastic person and the ability to work as part
of a team and as an individual. I prioritise my workload at all times
and constantly work to improve my efficiency or to learn new things. I
have worked in the travel industry for over 11 years and I am now
looking for a fresh new challenge.
I also hold a full UK driving licence.
Employment History Club Cantabrica & Snowcoach Holidays, St Albans
June 1999 – Present
Club Cantabrica and Snowcoach holidays are an independent, family
run tour operator in its 36th
year of business. The company provides
family orientated, affordable coach and air holidays to European
holiday and ski destinations.
Summer & Ski Administration/Office Manager/Product
Manager
Responsibilities:
• Ensure the smooth running of all aspects of the summer and ski
products
• Contracting and negotiating rates for hotels in Europe
• Dealing with overseas staff and hotels on a daily basis
• Liasing with hotels during the season
• Produce summer and winter brochures – print requirements and
design
• Managing profit margins and selling prices
• Managing third parties for example negotiating rates with P&O
• Monitor competitor’s prices and offer discounted holidays
accordingly, whilst maintaining profit.
• Assist the Managing Director on a daily basis
• Organising bed matches and seat allocations
• Travel Shows – market and sell ski and summer products
• Mailing List – Postal and Email newsletters
• Help deal with group bookings
• Produce weekly sales reports & plans
• Producing and delegating all reports to overseas hotels
• Analyse sales results and suggest any improvements needed

2. • Advertising/Marketing – website updating including Google
adwords, teletext, newspapers advertising and any other
marketing issues
• Customer Service – dealing with any complaints or queries quickly
and efficiently before and after travel
• Take bookings, amendments or queries over the telephone
• Office - deal with staff holiday, rotas, wages and bonuses
• Liaising with overseas staff including weekly accounts and end of
season bonuses
• Coach operations from UK to Europe
Catalogue Bargain Shop, Galleria, Hatfield
January 1998 - June 1999
Part Time Sales Assistant
Responsibilities:
• General duties on shop floor
• Operating check out
• Covered office whilst assistant manager on lunch or holidays
• Help with deliveries and orders
Homebase, St Albans
January 1997 – January 1998
Weekend Sales Assistant
Responsibilities:
• General duties on shop floor
• Operating check out
Education Oakland College, St Albans 1997 – 1999
• GNVQ Advanced Leisure & Tourism
Stanborough School, Welwyn Garden City 1992 – 1997
• GCSE’s: Physical Education, Mathematics, Double Science,
German, English Language, English Literature, Information
Technology, Geography
References Available on request