1. James A Peters
Canterbury, United Kingdom
+44 04727 678273
jpeters13@ucsbalum.com
LinkedIn: uk.linkedin.com/in/jpetersucsbalum/
Qualifications
• Studied in three world-renowned universities
• Professional experience with working in a government ministry
• Strong background in luxury retail
• Former KPI Coach and trained in team development
• Adaptable and seasoned traveler with an affinity for learning new languages
• Capable researcher and completely motivated to gain further qualifications
• Strongly developed people skills and communication skills
Education
Master of Arts: International Conflict Analysis
University of Kent, Canterbury, United Kingdom
2016
Master of Arts: European Studies and European Legal Studies
Europa Kolleg, Universität Hamburg, Hamburg, Germany
2014
Bachelor of Arts: Political Science
University of California Santa Barbara, Santa Barbara, California
Emphasis in International Relations; Minors in: German Studies, History
2013
Completion of German C1, 1 Course
Hamburg Volkhochschule, Hamburg, Germany
2014
Career History & Accomplishments
Brand Ambassador, Swarovski
 Working languages: German and English
 Responsible for maintaining marketing and displays
 Sold the “Atelier” Swarovski line and the Watches
 Work in a high volume selling environment
Intern, Ministry for Economy, Transportation and Innovation in the Department for International Economic Relations for the City of Hamburg.
• Working Languages: German and English
• Worked directly with Regional Experts and the Head of the Department to organize high profile political/business meetings and events
• Researched the role that TTIP will play in the 2014 European Elections and helped devised a pro-European Union message based on the benefits of TTIP
• Content and Language editor for speeches given by Senator Frank Horch
• Authored business plan summaries and economic project summaries for the Senator and Regional Experts
• Coordinated arrangements for the annual bilateral German-Brazilian trade talks
• Analyzed port and economic development in Taiwan and Hong Kong
2014

2. Brand Ambassador, Swarovski
• KPI Coach, responsible for raising team performance levels
• Recruited to help open new flagship store in Santa Barbara
• Envisioned and chaired an entire spring campaign aimed at bringing in bridal business whilst strongly boosting KPIs and partnering with other boutiques
• Aligned with the Store Manager to foster and coach a new team of associates
• Consistently outperformed sales goals and continuously exceeded expectations
• Coached and empowered other associates to raise overall store performance
• Partnered and networked with other Swarovski boutiques to fully maximize efficiency and achieve wholesome luxury-standard customer satisfaction
• Analyzed databases to orchestrate action plans to boost sales volume
2012-2013
Sales Associate, Bath and Body Works
• Serviced a highly international global customer base
• Responsible for keeping track of ever-changing, complex promotions and being able to simplify the information to a point for customers
• Furthered team strategies using intra-personal selling to enhance sales whilst maintaining a global standard for customer satisfaction
• Consulted clients to advise them on their personal needs and desires
• Partnered with the Managerial team to mentor new team members
2010-2013
Senior Sales Associate, Nine West
• Recruited to be a Part-Time Manager
• KPI Coach
• Counseled clients in fashion trends and personal needs
• Enforced company policies whilst empowering my associates
• Surpassed all personal sales goals and mentored other team members in their weak sales areas so that the store would increase in overall performance
• Networked with other boutiques to assess customer trends and market needs
• Headed a campaign for selling new products via creating an incentive system for the employees that would reward them based on specialized sales increases.
2011-2012
Skills
• Languages: English, German (C1), Dutch (A1)
• Familiar with JSTOR and other key research databases
• Affinity for living in new places and picking up new languages
• Very strong interpersonal skills developed via 3 years of retail experience in a tourist throughway
• Worked during the Spring/Summer season in Hamburg in a tourist retail environment
• Very strong conflict management skills
• Effective at planning and time management to coordinate a team towards a long term goal