The document discusses the importance of listening skills as a key part of effective verbal communication. It notes that listening makes up 50% of communication and defines different types of listening including sympathetic listening, where one shares another's feelings, and empathetic listening, where one seeks to understand how others feel without sharing the feelings. It emphasizes that developing empathetic listening skills is important for communication.

1. “ Verbal Communication.” We may often think that, having good communication skills is all about the ability to speak well….. Or all about “SPEAKING.”