This document discusses verbal communication and its two key components: speaking and listening. It emphasizes that listening is as important as speaking for effective communication, yet people often focus only on improving their speaking abilities. Listening is classified into sympathetic listening, where the listener shares the speaker's feelings, and empathetic listening, where the listener acknowledges and understands the speaker's perspective without necessarily sharing their emotions. Speaking well involves not just talking but choosing words carefully and considering both what to say and how to present it through factors like speed, clarity, and expression. Overall, the document stresses the importance of both strong speaking and listening skills for communication.

1. VERBAL
COMMUNICATION
Presented By- Ran Vijay
PGDC (IPIRTI)

2. “Verbal Communication.”
 We
may often think that, having good
communication skills is all about the
ability to speak well…..
 Or all about “SPEAKING.”

3. We are right……
But only 50% right.
Because….
Verbal Communication has another very
important part…… “LISTENING”.
“Speaking” + “Listening” = “Verbal Communication.”

4. “LISTENING.”
Most of the successful people I've known are the
ones who do more listening than talking.
 “To
listen well is as powerful a mean of influence as
to talk well, and is as essential to all true
conversation”
 “We have two ears and one mouth so that we
can listen twice as much as we speak.”

5. Broadly, LISTENING may be classified
into…
Sympathetic Listening
and
Empathetic Listening.

6. Sympathetic Listening
In other words there is “sharing” of feelings.
Example for sympathetic listening…
On your way back from office, you slip and fall
and hurt your back. When you reach home your
family members “Feel” for you.
They “share” your hurt feelings and maybe
even shed a tear in sympathy

7. Empathetic LISTENING…
In order to get others to expose these deep parts of
themselves to us, we also need to demonstrate our
empathy in our demeanor towards them, listening
sensitively and in a way that encourages self-disclosure
Example for empathetic listening
On your way back from office, you slip and fall and hurt your
back. You visit your doctor.
Your doctor does not share your feelings.
He does not reject or trifle your feelings, but on the contrary,
he acknowledges your feelings totally and treats you for your
injuries.
Here, there is no “sharing” of feelings, but acknowledgement
of “feelings

8. Parameters of evaluation…
•Speed….number of words per minute.
•Clarity…if audible & free of distortion.
•Pronunciation…utterance of speech.
•Familiarity...acquaintance with words used.
•Punctuation…use of various kinds of pauses.
•Fluency…Able to express easily.
•Expression…transforming of ideas into words.
•Content… meaning or substance of speech.

9. Speaking….
„To speak‟ and „to speak well‟ are two things. A fool
may talk, but a wise man speaks. ~Ben Johnson
It is better to keep one's mouth shut, and be thought a
fool, than to open it and resolve all doubt. ~Abraham
Lincoln
The words you choose to say something are just as
important as the decision to speak. ~Author Unknown

10. Speaking consists of two parts…
1) What to Speak.
and
2) How to Speak.
1. What to Speak.
Content development:
*The first step is Brainstorming.
*The next step is to choose a Presentation Format/
Storage System.
*The Final step is the Presentation itself.

11. 2 How to Speak.
Guidelines…
•Speed
•Clarity
•Punctuation
•Pronunciation
•Familiarity
•Fluency
Expression….