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UX and Software Engineering in Harmony
- 1. UX and Engineering in Harmony! Brian Kerr bkerr@ivarjacobson.com
- 2. What influences the User Experience? Good Experience => Loyalty
- 3. Who influences the User Experience? Mgmt Analyst Developer Prod/Proj Mgmt User Marketing Architect Company Web Site Tester GraphicDesigner CopyWriter IXD IA
- 4. Isn’t it obvious how to play together? Business Technology UX People
- 5. How do people gain knowledge? Often contradictory or in violent agreement! Hard to find the real nuggets of information Difficult for ‘mortals’ to put into practice
- 6. Wouldn’t it be good if… Brief, simple and understandable guidance See the big picture, and the details in context Multi-discipline See just the parts you need to see Info at your fingertips Paper, electronic, where ever you need it… Access to deeper knowledge Examples, books, online resources, people Dynamic yet stable Essential foundations should be long-lived, details change and evolve Enabled for growth Eco-system of information / community Encourages creativity, without dictating specific techniques
- 7. A bit of organisation The “Essentials” are in the cards Things To Do Competency / Skill set Things To Produce Key Concepts
- 8. Card metaphor to focus on the ‘Essentials’ The “Essentials” are in the cards Things To Do Competency / Skill set Things To Produce Key Concepts
- 9. Benefits from describing the ‘Essentials’ Beginner Intermediate Expert Teams Teams of mixed skills People appreciate other disciplines People without formal training can make a sensible start Awareness of competencies/skills missing on the team Give structure to the knowledge within a discipline Bring disciplines together
- 10. How many Developers in the world? How many UX professionals?
- 11. Even experts can do with guidance!
- 12. A basic foundation to build upon $ ! ! ! Team Specified System Backlog Defect Opportunity Implemented System Change Task Project Executable System Risk Test Way of Working
- 13. Practices separate concerns $ TechnicalPractices Iterative Use Case Architecture Component Product Cross-Cutting Practices Modeling Process Team
- 14. Concentrating on these first User Research User Interface Design Graphic Design Branding Competitive Analysis SEO / Findability Accessibility Industrial Design / Service Design And more interesting creative ones… Beginning to work on these UX practices I might need some help!!!
- 15. Connect with me @ bkerr@ivarjacobson.com BrianKerr briankerr.wordpress.com
Editor's Notes
- UX and Engineering in Harmony! (describing our Way of Working and ensuring coordinated teamwork across disciplines)
- Not just about using a product. There is a whole story that influences the UX.
- User – Own experience / expectationOutside World too – Competition, Press, Community
- Should all be on the same side but it often doesn’t feel that way!
- School/UniversityColleagues / PeersBooksWeb sitesBlogsPresentationsConferencesWord of mouth
- Monolithic processesand disciplines usually overlap and continue to expand until bloated and unusable!Lean practices can detail the fundamental content and simply refer out to the body of knowledge elsewhere.
- We need the software people to appreciate more of the skills of the UX professionals.Many companies / projects do not have these skills on board
- This glove was worn by Neil Armstrong on the moon. The items in brackets were things to be carried out by Buzz Aldrin.Surgeryteams in hospital reduced death by surgical errors by 47% by using a simple19 question checklist that had questions such as “What is your name?”
- This is the fundamental items defined for software development to help the practicesthat may be authored by many different people to compose together neatly when combined.