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USTR_2002_AR
This document is United Stationers' 2002 annual report. It summarizes that United Stationers faces challenges including a tough operating environment, declining margins as computer consumables make up a larger portion of sales, and slowing sales due to the economy. However, the company has strengths like high customer service ratings, cash flow, and infrastructure. The report outlines United Stationers' plan to address these challenges by becoming more marketing-driven, customer-focused, and cost-efficient while driving non-value-added costs out of its operations and the supply chain. It also explains why the company fell short of its 2002 financial goals due to factors like unemployment, a loss of sales from a national account, and lower manufacturer rebates.
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