Social Media Marketing is the use of social media platforms and websites to promote a company product and services. SMM is a form of internet marketing that uses social media apps as a marketing tools.
Social Media Marketing is the use of social media platforms and websites to promote a company product and services. SMM is a form of internet marketing that uses social media apps as a marketing tools.
Choose social media marketing goals that align to business objectives. Set S.M.A.R.T. ...
Learn everything you can about your audience. ...
Know your competition. ...
Do a social media audit. ...
Set up accounts and improve profiles. ...
Find inspiration. ...
Create a social media content calendar. ...
Evaluate and adjust your strategy.
Technology Moon is a blog for tech enthusiasts who feel passionate about new technology and all the trends revolving around it. Articles on Technology Moon are entertaining, informative and constantly updated. Like a Technology Blog.
For more visit: https://technologymoon.com/
SMM Stands for social media marketing. It means marketing through the internet that
involves sharing content and involves creating on social media networks in order to gets your marketing and branding goals. It is a powerful way for business success.
Benefits of Social Media Marketing - Sam BrettellSam Brettell
In this PPT, we have discussed about the tips of social media marketing and its benefits which will provide the help to you how to gaining the profit in your website.
An introduction into the real and practical ways to use Social Media Marketing to increase traffic to your web site and increase sales and revenues for yur business with little or no cost.
This is my presentation for social media management. Social media strategy on Whole Foods Market. #UFSMM
University of Florida, Social Media Management PUR3622, summer C.
Case study presentation to the 2014 New Zealand Social Media Forum #NZSOMO on Tuesday 1 July 2014: From the frontline - social media for crisis communication
Choose social media marketing goals that align to business objectives. Set S.M.A.R.T. ...
Learn everything you can about your audience. ...
Know your competition. ...
Do a social media audit. ...
Set up accounts and improve profiles. ...
Find inspiration. ...
Create a social media content calendar. ...
Evaluate and adjust your strategy.
Technology Moon is a blog for tech enthusiasts who feel passionate about new technology and all the trends revolving around it. Articles on Technology Moon are entertaining, informative and constantly updated. Like a Technology Blog.
For more visit: https://technologymoon.com/
SMM Stands for social media marketing. It means marketing through the internet that
involves sharing content and involves creating on social media networks in order to gets your marketing and branding goals. It is a powerful way for business success.
Benefits of Social Media Marketing - Sam BrettellSam Brettell
In this PPT, we have discussed about the tips of social media marketing and its benefits which will provide the help to you how to gaining the profit in your website.
An introduction into the real and practical ways to use Social Media Marketing to increase traffic to your web site and increase sales and revenues for yur business with little or no cost.
This is my presentation for social media management. Social media strategy on Whole Foods Market. #UFSMM
University of Florida, Social Media Management PUR3622, summer C.
Case study presentation to the 2014 New Zealand Social Media Forum #NZSOMO on Tuesday 1 July 2014: From the frontline - social media for crisis communication
How Fast is Fast Enough: New research shows how fast companies have to respo...Jay Baer
Customers want an answer, and they want it now! New research from Jay Baer - included in his best-selling book about customer service - Hug Your Haters - shows precisely how fast companies need to respond to consumer questions and complaints on Twitter, Facebook, Instagram and beyond. This presentation and the corresponding research is a must for anyone in customer service, social media, digital marketing, customer success, and all business owners and managers that care about customer service, customer experience, customer retention, and customer satisfaction. For a LOT more on this topic, see HugYourHaters.com
Leveraging Social Media in Higher Education MarketingCareer Co
Find out how colleges, universities, and career schools can leverage social media to connect with students. Effective Student Marketing and The CollegeBound Network show you how you can take control of the conversations... before the conversations take control of you!
Presentation made by Mark Walker to the team at Skills South East in January 2011 for Wall and Pleece, a marketing and branding agency based in London and Brighton.
mahesh gangurde media marketing - Benefit Of Social MediaMahesh Gangurde
WebDigital4u Mahesh Gangurde Digital Maketing : utilizes the social media to get the word out on your brand by putting to good use the prevalent social surfing trend in today’s tech savvy environment. We at WebDigital4u SEO are adept in establishing a communicating link between you and your customers through our social media marketing services. We act as an ally in helping you build both your brand as well as your online customer base.
We Offer SEO, SMO, SEM, SMM, PPC, Analytics, Web Designing Service
visit : www.webdigital4u.in
Influencing Consumers in the Social Web Nipun Kapur
The social web touches our lives in some way or the other. A great new opportunity for brands to reach their consumers daily.
An Introduction to Cloud 9 Media
Advanced Integrated New Media Strategies: Building Great Brands in the Age of...Erica Campbell Byrum
The social web is your brand's "mirror." How's your reflection?
The social web is a place of constant activity, with postings, uploads and a myriad of comments about your brand.
Today, consumers play a large role in your brand image, using Twitter and other microblogs, as well as Facebook, Foursquare, LinkedIn and other social networking sites to post opinions for the entire world to see.
Successful marketers should be at every touchpoint in order to connect with consumers. Companies must be a part of the consumer dialogue.
This advanced session will be led by social media expert Erica Campbell. Campbell is Senior Manager of New Media Marketing at For Rent Media Solutions, a division of Dominion Enterprises. Campbell has spoken about new media strategies across the country at various events and for numerous organizations.
Campbell will discuss marketing strategies and tactics in this upcoming dynamic session. Attendees will:
•Learn how top brands are using new media to gain insight and take actions.
•Gain ideas on developing, executing and measuring integrated strategies that build deeper connections with consumers, partners and prospects.
• Learn advanced social media marketing and new media marketing techniques that increase traffic and retention.
•Leave with tips on how to form credibility with consumers and establish their company as the definitive source in their industry.
Join the Hampton Roads American Marketing Association's next event to gain powerful insights into leveraging various medium such as print, Internet, mobile, social media, video and location-based advertising to create customer engagement that is critical to your brand's image and ultimately, its long-term success.
A complete guide to creating a successful social media marketing plan.pdfWebMaxy
🌟 A Complete Guide to Creating a Successful Social Media Marketing Plan 🌟
Looking to elevate your brand's social media presence? 🚀
I've got you covered! Check out my comprehensive guide on LinkedIn for creating a highly effective social media marketing plan that drives results and boosts your business.
📈 From setting clear goals to understanding your audience, selecting the right platforms, and developing a compelling content strategy, this guide has it all.
📢 Don't miss out on optimizing your profiles, building relationships, and leveraging the power of influencer marketing.
https://www.webmaxy.co/egrowth/social-media-marketing-guide/
Manage all your social media accounts in one place. Take a Webmaxy eGrowth trial today!
https://accounts.webmaxy.co/performance/register
🌐 Get ready to take your social media game to the next level! 💪
#socialmediamarketing #socialmediamarketingcontent #marketingsocialmedia #basicsocialmediamarketing #socialmediamarketingguide #howtodosocialmediamarketing #socialmediamarketingforbusiness #useofsocialmediamarketing #understandingsocialmediamarketing #socialmediamarketingstrategies #howtomarketinsocialmedia #howtodomarketingonsocialmedia #socialmediamarketingbasics #socialmediaplatformmarketing #socialmediamarketingbusiness #howtomarketonsocialmedia #socialmediabusinessmarketing #socialmediacontentmarketing #basicsofsocialmediamarketing #howtousesocialmediamarketing #marketingonsocialmediaplatforms #socialmediaforbusinessmarketing #howsocialmediaisusedformarketing #marketingforsocialmedia #usesocialmediaformarketing #socialmediamarketingprocess #socialmediamarketingstrategy #whysocialmediamarketingisimportant
This PowerPoint talks about how social media has affected business, marketing, and people's lives. It has become a huge part of our society and has become extremely useful for people all over the world.
Your business is important and connecting with your customers is vital.
While marketing makes your audience aware, being social makes them buy.
They buy into your brand, buy into your idea, buy your products.
Because social media is the single largest digital platform for business development, it's important that you make your mark. #sayitwithink
With the proper strategy, Social Media marketing online and offline creates limitless opportunities to engage customers in the moment.
Create the conversation, live the experience...#sayitwithink
Mobile App Development, Web Development, Flutter, iOS Development, Digital Marketing, and Graphics Design. We craft engaging apps, responsive websites, and powerful marketing strategies. Let us redefine your digital success!"
Opening presentation to the 2018 Holiday Parks Association Conference on innovation, showcasing the Mighty Waikato, Tourism Sustainability Commitment, DGIT & lots of other free tools to help small businesses grow.
Sharing the Hamilton & Waikato Tourism StoryJason Dawson
Learn the mandate of the Regional Tourism Organisation – from dressing up as Hobbits to fronting international investment delegations. There is nothing his team won’t do to represent and showcase the Waikato to the world.
Find out about major tourism events on the horizon and how to leverage them, the Waikato tourism story and provide insights into the data and statistics available to help businesses.
A summary of the Tourism Opportunities Plan and the five tourism “game-changers” in our region. The plan provides a framework for delivering new and improved tourism experiences that have the potential to drive growth in the local tourism sector and its contribution to the regional economy.
Learnings and tips on using social media during crisis situations - whether it be natural or man-made disasters, or corporate failures. Presentation delivered 7 September 2016 to the University of Waikato's Management Communication Students Association (MCSA) seminar.
New Zealand local government website survey 2015Jason Dawson
Summary of results from the 2015 ALGIM (Association of Local Government Information Management Inc) New Zealand local government websites. The survey reports on website management, analytics, social media and functionality.
Insider's Guide to public information during crisisJason Dawson
Insider's Guide to public information and crisis communications. Useful summary for a Public Information Manager during a civil defence emergency, natural disaster or crisis.
Overview of the start of Hamilton City Council's customer service journey as it implements a new Customer Service Strategy with the goal to transform its organisation and lead with exceptional customer service at its heart.
This was a presentation to the 2014 Association of Local Government Information Managemeng (ALGIM) Customer Service Symposium held in Hamilton, September 2014.
Every year, the Association of Local Government Information Management (ALGIM) conducts an annual survey of local authority (council) websites throughout New Zealand to ask questions from both a technical and content perspective.
This presentation presents the high-level survey results and provides a snapshot of the New Zealand local government sector covering areas like:
•how councils manage their website;
•what software applications they use;
•reporting and search facilities;
•functionality and online services provided; and
•use of social media, mobile apps and open data
Summary and highlights from the 2013 New Zealand local government website survey, co-ordinated and produced by the Association of Local Government Information Management (ALGIM)
Social media: delivering on expectationsJason Dawson
Workshop presentation from ALGIM 2011 Local Govt Web Symposium, 2 May 2011. Covers social media policy, monitoring social media, tools to manage social media and examples during crisis management (including Christchurch earthquake).
Case study: communicating quickly to a diverse audienceJason Dawson
Case study for the 2010 8th Annual Media Relations Conference: Communicating quickly and effectively to a diverse audience
The Northland Regional Council needs to communicate with a large and diverse audience and deliver clear messages to the public. We are using a range of tools including social media to communicate the outcomes of council meetings, civic issues during public consultation and natural disaster threats.
The presentation highlights three areas:
- success using Twitter
- using your website in times of crisis
- media and online monitoring
2010 ALGIM NZ Local Government Website SurveyJason Dawson
Presentation to 2010 ALGIM Web Symposium on the results from the online survey by New Zealand local government web teams.
The survey gives a snapshot of how NZ Councils manage their websites, what software they use, analytics, search, user testing, top five tasks, functionalitty and use of social media.
Beginners guide to social media (2010 ALGIM Web Symposium)Jason Dawson
A basic introduction to social media and its uses for New Zealand local government presented at the 2010 ALGIM Web Symposium in Wellington. Includes tips on rules of engagement for social media, what works, what to avoid and who is using it in the public sector.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
1. Social media: delivering effective customer service
Using social media:
Delivering effective
#custservice
2. Social media: delivering effective customer service
Is your customer services on
Facebook?
3. Social media: delivering effective customer service
Is your customer services on
Twitter?
4. Social media: delivering effective customer service
Is your customer services on
LinkedIn?
5. Social media: delivering effective customer service
3 levels of social
media engagement
6. Social media: delivering effective customer service
passive:
monitor situation &
obtain information
7. Social media: delivering effective customer service
active:
respond to rumours &
answer questions
8. Social media: delivering effective customer service
engaged:
active, passive, plus full
interaction on sites
9. Social media: delivering effective customer service
Stage one:
Preparing for
social media
10. Social media: delivering effective customer service
develop your policy
11. Social media: delivering effective customer service
state when you’ll monitor
12. Social media: delivering effective customer service
eg. Vodafone NZ
We are available
8am to 8pm on Weekdays
10am to 6pm on Weekends
13. Social media: delivering effective customer service
use real people
14. Social media: delivering effective customer service
eg. Vodafone NZ
15. Social media: delivering effective customer service
train to speak human
16. Social media: delivering effective customer service
eg. Hamilton Ring Road
17. Social media: delivering effective customer service
promote call channel
18. Social media: delivering effective customer service
Stage two:
Getting on and
doing it
19. Social media: delivering effective customer service
be proactive & helpful
20. Social media: delivering effective customer service
respond quickly
21. Social media: delivering effective customer service
free up call centre
22. Social media: delivering effective customer service
get real, admit mistakes
23. Social media: delivering effective customer service
use to educate
24. Social media: delivering effective customer service
acknowledge asap
25. Social media: delivering effective customer service
have heart & humour
26. Social media: delivering effective customer service
thank those that help
27. Social media: delivering effective customer service
encourage sharing
28. Social media: delivering effective customer service
deal to rumours
29. Social media: delivering effective customer service
use management tools
30. Social media: delivering effective customer service
Stage three:
Knowing you’re
doing it right
31. Social media: delivering effective customer service
you get thanked, share it
32. Social media: delivering effective customer service
not followers, queries
Cost per
transaction:
Queries by:
- phone
- mail
- email
- social media
33. Social media: delivering effective customer service
you use the feedback
news sites
Twitter
blogs
TradeMe
community
YouTube Facebook
feedback
forms
topic trends & emerging issues
communication
& media
celebrate
customer satisfaction
34. Social media: delivering effective customer service
More resources:
www.algim.org.nz/socialmedia
35. Social media: delivering effective customer service
what have I
learnt?
36. Social media: delivering effective customer service
Lesson #1:
Set clear goals &
objectives
37. Social media: delivering effective customer service
Lesson #2:
Keep social media
outside approvals
38. Social media: delivering effective customer service
Lesson #3:
Monitor, monitor,
respond, monitor
39. Social media: delivering effective customer service
Lesson #5:
Focus your social
media channels
40. Social media: delivering effective customer service
Lesson #5:
Have fun along
the way
41. Social media: delivering effective customer service
Jason Dawson
General Manager – Customer Relationships
07 838 6507 | 021 912 571
jason.dawson@hcc.govt.nz
www.hamilton.co.nz
Thanks.