Using HipChat For Real Time Communication in Social Media - Thad West

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Much more than an IM platform, HipChat resolves the fragmentation between tools and teams. In this engaging session, you will learn how to use HipChat to create an effective, responsive distributed social media command center that streamlines communications, improves collaboration, and removes social media tool redundancies.

Software

Social Media Awareness
Using HipChat for Real-Time
Communication in Social Media
THAD WEST • CEO • ISOS TECHNOLOGY • @ISOSTHAD

Smartphone owners age 18-44
Have their phone on or near
them for all but up to 2 hours of
their waking day

Smartphone owners age 18-44 79% Have their phone on or near
them for all but up to 2 hours of
their waking day

Sorry For The Delay In Responding, Our
Twitter Feed Is Open 09:00-17:00 GMT.
Please DM Your Baggage Ref And We'll Look
Into This.
@BritishAirways, 2013
”
“

Solution: Visibility
across the
organization

HipChat to the Rescue
• Group and Video Chat Built
for Business
• Group Topic Rooms
• Complete Chat History
• Access Anywhere, Any Device
• API & Integrations

…Almost All Of Our Electronic
Communications Begin In HipChat, Whereas
Before It Was Fragmented Between Email, IM,
And SMS.
”
THAD WEST, ISOS TECHNOLOGY
“

Communication Monitoring Strategy
Solution
Goals
Simple Integration
Advanced Integration
Taking i t Fur ther

Keep Isōs peeps
up to date on
marketing efforts

All communication
directed at Isōs
from all channels

All communication
regarding key Isōs
people

All communication
on our strategic
partners, e.g.
Atlassian

What is Robotron
Understanding HipChat Bots
• REST API
• v1 - Need XMPP
• v2 - Webhooks!

Possibilities
I n i t i a t e
Communication
f rom HipChat

Possibilities
I n i t i a t e
Communication
f rom HipChat
Watch Social
Network
Relationships

Possibilities
I n i t i a t e
Communication
f rom HipChat
Location
Based
Watch Social
Network
Relationships

Possibilities
I n i t i a t e
Communication
f rom HipChat
Location
Based
Watch Social
Network
Relationships
Inter net of
Things

Possibilities
I n i t i a t e
Communication
f rom HipChat
JIRA
Integration
Location
Based
Watch Social
Network
Relationships
Inter net of
Things

Thank you!
THAD WEST • CEO • ISOS TECHNOLOGY • @ISOSTHAD

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This document discusses using triggers to automate actions in Forge apps. It begins with an overview of triggers and then discusses: - Product triggers that are triggered by events in Atlassian products like Jira, Confluence etc. - Web triggers that are triggered by HTTP requests to a Forge function. - How to authenticate and make requests to external services like Opsgenie from Forge functions in response to triggers. - Demos of building a Forge app that responds to Jira issue creation by assigning the issue and notifying Opsgenie. The document provides details on the event payload formats, making authenticated requests, and deploying/managing the Forge app lif

Observability and Troubleshooting in Forge

Atlassian

The document discusses the evolution of software development from bare metal servers to virtualization, containers, and serverless functions. It notes how debugging and observability have become more difficult as software moves to remote "somebody else's computer" environments. The author introduces Forge as Atlassian's solution for providing developers a declarative language and best-in-class experience for building user interfaces on serverless infrastructure, including features for debugging, monitoring, and security.

Trusted by Default: The Forge Security & Privacy Model

Atlassian

Security and trust have become increasingly important requirements for our customers in Cloud. We’re working to make it easier for you to build and maintain secure apps for Atlassian products. In this session, Engineering Team Lead Dugald Morrow and Principal Product Manager Joël Kalmanowicz will explain how security and trust have been baked into the Forge framework and the benefits the platform can offer you and your users. Learn how much less work it can be to build trusted apps customers will love on Forge by going deep on the safeguards we’re putting in place. Developers or attendees with some software security experience will get the most out of this session.

Designing Forge UI: A Story of Designing an App UI System

Atlassian

Creating apps with Forge and its UI frontend components is now easier than ever. Join Senior Designer Allard van Helbergen and Product Manager Josephine Lee as they walk through the story of designing Forge UI. What is a declarative UI and why did we choose this paradigm? What are all the considerations that go into defining the set of components to build apps with? And how do you make ‘creating apps’ simple? Walk away understanding the foundations of Forge, how all the different components work together, and where Forge UI is headed in the future.

Forge: Under the Hood

Atlassian

After a day of learning about the exciting features of Forge, get ready for a peek under the hood to discover how it’s all implemented. Join Forge Architect Patrick Streule as he goes deep on topics such as Forge FaaS infrastructure, the internal workings of tenant isolation, and automatic authentication. Attendees will also get a glimpse of some features we’re looking at building into the future of Forge, such as a serverless data store for apps and more!

Access to User Activities - Activity Platform APIs

Atlassian

How do you stay on top of your work when it is scattered across multiple Atlassian products? "If only there was a single place where I could see all my activity..." - sounds familiar? We are going to provide you an insight into what lead to the creation of a new Activity API. Following last year’s Atlas Camp announcement from our CTO Sri Viswanath, Atlassian is moving onto GraphQL - new Activity API is one the first pieces of the GraphQL Atlassian Platform and is the technology behind start.atlassian.com. Join Sergey Meshkov, Senior Developer, who will provide you a sneak peek of the new GraphQL Activity API as it will soon be available to our vendors.

Design Your Next App with the Atlassian Vendor Sketch Plugin

Atlassian

Our designers work  3x quicker  with the Atlassian Vendor Sketch Plugin — and now we’re unleashing these superpowers to the Atlassian Ecosystem. If you mockup screens for code or marketing, we’ll help you drag and drop your way to an Atlaskit design in less than 10 minutes. And if you’re a designer, you’ll want to hear about our pixel-perfect component library and suite of seamless Sketch integrations. Join Atlassian’s resident Sketch aficionado, Huw Evans, to learn about:  Sketch Components: If it’s in Atlaskit, it’s now in Sketch. And introducing the Symbol Palette, the quickest way to find the right component for the job.  Product Templates: Spark inspiration by building your designs inside realistic screens from Jira & Confluence — or craft hero images for your Marketplace listing!  Color and Text Styles: Heard of N75? H400? If those mean nothing to you, we’ll run through how to make your users feel at home by using Atlassian colors & typography, right inside Sketch.  Data Suppliers: Say goodbye to Lorem Ipsum. Learn how to use Sketch Data Suppliers to generate realistic copy using live data from Jira, Confluence and Bitbucket. Bonus: How we used AI to create people who don’t exist! ‍♀️ It's All Open Source: How we made it really easy to customise the Atlassian Vendor Sketch Plugin for your team's needs.

Tear Up Your Roadmap and Get Out of the Building

Atlassian

The document discusses conducting customer research by tearing up existing roadmaps and getting out of the building. It recommends running a research spike with the team to define what needs to be learned. Tips are provided for recruiting participants through support, community, and sales teams. Conducting customer interviews is discussed, including roles for scribes and interviewers. Analyzing interviews by consolidating themes from transcripts is also covered. An example analysis identified themes around customer journeys, collaboration as a team sport, and overwhelming demand for participation. The document encourages being honest about whether a research spike could be run and why or why not.

Nailing Measurement: a Framework for Measuring Metrics that Matter

Atlassian

When it comes to designing apps and new features, we just can't get enough of metrics. In an age where we can collect data from almost anything, how can we cut through the noise and focus on the right metrics to measure the success and failures of the apps that we’re building? Join Atlassian Product Manager Josephine Lee as she delves through what exactly makes a good metric. Throughout the talk, we’ll walk through real Atlassian examples of good and bad metrics. By exploring a framework for measurement, we’ll cover detailed features that showcase how best to measure and choose the right set of success, supportive, and counter metrics. You'll walk away with tips and learnings from Atlassian’s approach to measuring success, and learn how to use data and metrics to inspire action in your apps.

Building Apps With Color Blind Users in Mind

Atlassian

Color-blind people are using your apps. 1 in 12 men is color blind. And for women, this is 1 in 200. Building apps that work well for color blind people is not difficult. Some simple techniques help us with the design of our interface. And some tools help us see what color blind people see. In this talk, Maarten Arts of Avisi will look at common varieties of color blindness. We will look at apps through the eyes of a color-blind person. And we will discover what color-blind people struggle with. Regardless of whether you're a designer or developer, this talk will equip you with the skills and the tools you need to make sure that your app works for color-blind people.

Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...

Atlassian

The words we choose have the power to include or alienate our users. The reality is that for many, English is spoken as a second language. And unless you're going to localize your product for those major non-English speaking markets, you'll need to thoughtfully create content that is accessible to a larger audience. But how do we create products that maintain a sense of personality without isolating a wide audience of non-native speakers? Join Atlassian Content Designer, Roana Bilia, as she walks you through why thoughtful, inclusive content, is key to creating well-designed user experiences. You'll walk away with foundational principles for good UX copy when optimizing your product UI, a few quick wins that you as creators and developers can incorporate into your next products, as well as a set of mistakes to avoid that companies—including Atlassian—have made, which prioritized native speakers but isolated non-native speakers.

Beyond Diversity: A Guide to Building Balanced Teams

Atlassian

We hear it all the time, and we get it. Diversity and inclusion are important! But isn't it an HR problem? HR may be able to help with diversity but inclusion or creating an inclusive environment is everyone's responsibility. So how do we create an inclusive environment that celebrates diversity and engages and supports everyone? Isabel Nyo will be sharing best practices and lessons she has learned along the way. She will also be sharing her experience as a minority, a female technical leader, in the technology industry.

The Road(map) to Las Vegas - The Story of an Emerging Self-Managed Team

Atlassian

In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas. In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app. Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way. Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!

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Atlassian

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Using HipChat For Real Time Communication in Social Media - Thad West

1. #atlassian

2. Social Media Awareness Using HipChat for Real-Time Communication in Social Media THAD WEST • CEO • ISOS TECHNOLOGY • @ISOSTHAD

4. Smartphone owners age 18-44 Have their phone on or near them for all but up to 2 hours of their waking day

5. Smartphone owners age 18-44 79% Have their phone on or near them for all but up to 2 hours of their waking day

10. Sorry For The Delay In Responding, Our Twitter Feed Is Open 09:00-17:00 GMT. Please DM Your Baggage Ref And We'll Look Into This. @BritishAirways, 2013 ” “

11. Automation to the Rescue!

12. Automation to the Rescue!

13. We have a team…

14. We have a team…

15. We have a team…

16. Solution: Visibility across the organization

17. HipChat to the Rescue • Group and Video Chat Built for Business • Group Topic Rooms • Complete Chat History • Access Anywhere, Any Device • API & Integrations

18. …Almost All Of Our Electronic Communications Begin In HipChat, Whereas Before It Was Fragmented Between Email, IM, And SMS. ” THAD WEST, ISOS TECHNOLOGY “

19. Communication Monitoring Strategy Solution Goals Simple Integration Advanced Integration Taking i t Fur ther

20. Keep Isōs peeps up to date on marketing efforts

21. All communication directed at Isōs from all channels

22. All communication regarding key Isōs people

23. All communication on our strategic partners, e.g. Atlassian

24. All communication on our competition

25. Communication Monitoring Strategy Solution Goals Simple Integration Advanced Integration Taking i t Fur ther

26.

27.

28.

29. Account Profile & Page ! ! ! *Nothing on “Likes” Page ! ! ! *Faked via email Page Zapier Support COLUMN TITLE COLUMN TITLE COLUMN TITLE

30. Account Profile & Page ! ! ! *Nothing on “Likes” Page ! ! ! *Faked via email Page Zapier Support COLUMN TITLE COLUMN TITLE COLUMN TITLE

31. Account Profile & Page ! ! ! *Nothing on “Likes” Page ! ! ! *Faked via email Page Zapier Support COLUMN TITLE COLUMN TITLE COLUMN TITLE

32. Account Profile & Page ! ! ! *Nothing on “Likes” Page ! ! ! *Faked via email Page Zapier Support COLUMN TITLE COLUMN TITLE COLUMN TITLE

33. Account Profile & Page ! ! ! *Nothing on “Likes” Page ! ! ! *Faked via email Page Zapier Support COLUMN TITLE COLUMN TITLE COLUMN TITLE

34. Communication Monitoring Strategy Solution Goals Simple Integration Advanced Integration Taking i t Fur ther

35.

36. What is Robotron Understanding HipChat Bots • REST API • v1 - Need XMPP • v2 - Webhooks!

37.

38.

39. Communication Monitoring Strategy Solution Goals Simple Integration Advanced Integration Taking i t Fur ther

40. Possibilities

41. Possibilities I n i t i a t e Communication f rom HipChat

42. Possibilities I n i t i a t e Communication f rom HipChat Watch Social Network Relationships

43. Possibilities I n i t i a t e Communication f rom HipChat Location Based Watch Social Network Relationships

44. Possibilities I n i t i a t e Communication f rom HipChat Location Based Watch Social Network Relationships Inter net of Things

45. Possibilities I n i t i a t e Communication f rom HipChat JIRA Integration Location Based Watch Social Network Relationships Inter net of Things

46. Thank you! THAD WEST • CEO • ISOS TECHNOLOGY • @ISOSTHAD

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