The usability and design team solves business problems using user-centered design, data analytics, and a focus on making products usable, accessible, effortless and delightful. They follow processes like user experience design and user testing to understand user needs and improve products. The team is currently working on redesigns for several internal tools and products, as well as strategic planning, website improvements, and usability reviews.
Without users & their problems, we have no reason to write software. However, sometimes, it is frustrating dealing with the source of our problems. Thankfully, there are tools to help us become better at communicating with our end users, in hopes of achieving the end goal with as little strife as possible. Empathy, patience, and clear communication go a long way in development, as this talk will show. “Even More Tools for the Developer’s UX Toolbelt” will give developers even more tools to make their lives a little easier when dealing with end users.
Build a Recipe for Better UX Process with Fresh Lean IngredientsTom Illmensee
Tom Illmensee's presentation at Lean Day UX in New York City March 1, 2013. Different from our Embrace Uncertainty talk in 2012: revised process diagram, more focus on cultural change needed to support Lean techniques.
Without users & their problems, we have no reason to write software. However, sometimes, it is frustrating dealing with the source of our problems. Thankfully, there are tools to help us become better at communicating with our end users, in hopes of achieving the end goal with as little strife as possible. Empathy, patience, and clear communication go a long way in development, as this talk will show. “Even More Tools for the Developer’s UX Toolbelt” will give developers even more tools to make their lives a little easier when dealing with end users.
Build a Recipe for Better UX Process with Fresh Lean IngredientsTom Illmensee
Tom Illmensee's presentation at Lean Day UX in New York City March 1, 2013. Different from our Embrace Uncertainty talk in 2012: revised process diagram, more focus on cultural change needed to support Lean techniques.
A Lean Design Process for Creating Awesome UXAnnie Wang
Lean UX is a proven approach for lean startup environment. My lean UX process is based on a commonly 6 step cycle ux process. In my practice with a few startups, I found it worked better for me to split the first step “concept” into 2 steps: discovery and wireframe. Thus my process is 7 steps – discovery, Wireframe, prototype, validate internally, test externally, summarize, iterate.
Lean UX relies on a simple premise – think -> make -> evaluate.
It is a business strategy that thrives on feedback from the audience instead of the head honcho at a top tech firm. It represents democratization of design, ensuring faster (and more meaningful) design changes to products where deliverables aren’t important but the overall user experience is. Simply put, its focus on users having say over how the product/app/service performs is an interesting process to say the least.
The following slide deck was presented at the Saskatchewan chapter of the Service Design Network's kick off event in Regina, Saskatchewan. It provides a high level overview of service design, some insights into creating journey maps and an approach for design sprints.
'Hold my beer.' Those three words have preceded some of the greatest moments in history. But who would’ve thought they’d pave the way for an epic user testing session? In this talk, Austin will discuss a drunken usability experiment and the unexpected influence that it had on the way that user research is conducted. Learn about new and unconventional methods for overcoming the struggles and pitfalls of traditional user testing, obtaining true and honest user feedback, and verifying the usability and simplicity of a design. Discover the resulting impact on bottom-line metrics like conversion rate, retention, engagement, and revenue. Walk away with a list of tools that you can use to conduct similar research and experiments on your own projects. Finally, learn about what it means to have a Culture of UX and gain actionable advice on how you can create it within your own company.
Presentation about What is User Experience and Why is it important. How can a good user experience save you. Presented this at @CodHer Responsive Design and UX workshop at copenhagen,denmark
Evolution of a Great User Experience: From Guided Search and Navigation to Ex...Cirrus10
It should be simple… Make it easy for site visitors to find what they want, so they convert sooner, more often and you grow revenue faster. Unfortunately, it is not the norm.
When you consider the fact that 70% of website activity starts with the search box and customers who do search are vastly more likely to convert, we have to do everything possible to optimize that experience.
We can help...
• How to execute simple but sophisticated merchandizing techniques that
leverage untapped data within your organization
• Overcome difficult relevancy problems without excessive use of redirects,
thesaurus entries, and keyword tagging
• Bring proven in-store tactics online to increase average order volume
Endeca not only provides the most comprehensive tool set to assist site visitor with searching and navigating to what they what it can also automate the delivery of personalized experiences which drives the discovery of new products.
Join Oracle and Cirrus10 to learn how you can improve user experiences and increase conversion rates at double-digit percentages. During this session, Peter Curran, CEO of Cirrus10 a recognized search and CMS expert will cover tactics that will improve any online commerce experience.
Cheryl Couris (Speaker) Senior UX Design Manager, Cisco
In this session, Cheryl will share insights into unlocking the secret to strong personal brands that help UX'ers carve niches for themselves and stand out from the pack. In today's market, the UX of You needs to be well defined and curated in a way to let your superpowers shine. You'll walk away with practical and tactical tips on how to craft your personal brand and catch the eyes of hiring managers across the industry.
User Experience: Process and GuidelinesNirish Shakya
Usability has been one of the ‘non-functional’ requirements in software architecture for a long time now. However, just because you and your team can use your software with your eyes closed does not mean your users can or will. Usability is a very small subset of User Experience (UX) design and an increasing number of companies in Australia and overseas is paying more attention to this growing field.
Contrary to popular belief, UX design is not a ‘black art’ that only the creative or artistic types can do. It’s not a single discipline or role that’s assigned to one person or team either. In fact, it’s an attitude that everyone involved in the project needs to acquire. Hence, it’s something that everyone needs to learn to make products that people actually want to use. This is especially true in the case of software architects who have so much say and stake on the final product.
The User-Centred Design Process
User-centred design (UCD) is the concept of designing and developing a system around the user to fit the user and business needs instead of the other way round. Just like everything in software development, user-centred design also has some standard processes that can be followed to ensure that the software we build meets the needs of the users and the business. We will look at what the UCD process is and how it can be integrated into our existing software development methodologies and timelines. We will present several techniques in the different stages of the process that you can use straightaway whatever phase you are in your project.
UX design principles we can’t live without
We will look at some of the top UX design principles that we can’t live without in our trade. These principles can (and should) be applied by anyone who is involved in software development. We will show you why these principles work and how they can help you get immediate improvements in the UX that your product offers.
To fully understand a customer, user, product or service experience, Sultan Shalakhti uses the framework of its End-to-End Experience framework.
This framework includes a customer experience lifecycle and user experience lifecycle which maps the journey of an end-to-end experience – from initially learning about the product or service through all Experience Points including aware, explore, compare, purchase, out-of-box, set up, use, maintain, upgrade and recycle.
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
Designing Better Applications, Website and IntranetsDennis Breen
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
A Lean Design Process for Creating Awesome UXAnnie Wang
Lean UX is a proven approach for lean startup environment. My lean UX process is based on a commonly 6 step cycle ux process. In my practice with a few startups, I found it worked better for me to split the first step “concept” into 2 steps: discovery and wireframe. Thus my process is 7 steps – discovery, Wireframe, prototype, validate internally, test externally, summarize, iterate.
Lean UX relies on a simple premise – think -> make -> evaluate.
It is a business strategy that thrives on feedback from the audience instead of the head honcho at a top tech firm. It represents democratization of design, ensuring faster (and more meaningful) design changes to products where deliverables aren’t important but the overall user experience is. Simply put, its focus on users having say over how the product/app/service performs is an interesting process to say the least.
The following slide deck was presented at the Saskatchewan chapter of the Service Design Network's kick off event in Regina, Saskatchewan. It provides a high level overview of service design, some insights into creating journey maps and an approach for design sprints.
'Hold my beer.' Those three words have preceded some of the greatest moments in history. But who would’ve thought they’d pave the way for an epic user testing session? In this talk, Austin will discuss a drunken usability experiment and the unexpected influence that it had on the way that user research is conducted. Learn about new and unconventional methods for overcoming the struggles and pitfalls of traditional user testing, obtaining true and honest user feedback, and verifying the usability and simplicity of a design. Discover the resulting impact on bottom-line metrics like conversion rate, retention, engagement, and revenue. Walk away with a list of tools that you can use to conduct similar research and experiments on your own projects. Finally, learn about what it means to have a Culture of UX and gain actionable advice on how you can create it within your own company.
Presentation about What is User Experience and Why is it important. How can a good user experience save you. Presented this at @CodHer Responsive Design and UX workshop at copenhagen,denmark
Evolution of a Great User Experience: From Guided Search and Navigation to Ex...Cirrus10
It should be simple… Make it easy for site visitors to find what they want, so they convert sooner, more often and you grow revenue faster. Unfortunately, it is not the norm.
When you consider the fact that 70% of website activity starts with the search box and customers who do search are vastly more likely to convert, we have to do everything possible to optimize that experience.
We can help...
• How to execute simple but sophisticated merchandizing techniques that
leverage untapped data within your organization
• Overcome difficult relevancy problems without excessive use of redirects,
thesaurus entries, and keyword tagging
• Bring proven in-store tactics online to increase average order volume
Endeca not only provides the most comprehensive tool set to assist site visitor with searching and navigating to what they what it can also automate the delivery of personalized experiences which drives the discovery of new products.
Join Oracle and Cirrus10 to learn how you can improve user experiences and increase conversion rates at double-digit percentages. During this session, Peter Curran, CEO of Cirrus10 a recognized search and CMS expert will cover tactics that will improve any online commerce experience.
Cheryl Couris (Speaker) Senior UX Design Manager, Cisco
In this session, Cheryl will share insights into unlocking the secret to strong personal brands that help UX'ers carve niches for themselves and stand out from the pack. In today's market, the UX of You needs to be well defined and curated in a way to let your superpowers shine. You'll walk away with practical and tactical tips on how to craft your personal brand and catch the eyes of hiring managers across the industry.
User Experience: Process and GuidelinesNirish Shakya
Usability has been one of the ‘non-functional’ requirements in software architecture for a long time now. However, just because you and your team can use your software with your eyes closed does not mean your users can or will. Usability is a very small subset of User Experience (UX) design and an increasing number of companies in Australia and overseas is paying more attention to this growing field.
Contrary to popular belief, UX design is not a ‘black art’ that only the creative or artistic types can do. It’s not a single discipline or role that’s assigned to one person or team either. In fact, it’s an attitude that everyone involved in the project needs to acquire. Hence, it’s something that everyone needs to learn to make products that people actually want to use. This is especially true in the case of software architects who have so much say and stake on the final product.
The User-Centred Design Process
User-centred design (UCD) is the concept of designing and developing a system around the user to fit the user and business needs instead of the other way round. Just like everything in software development, user-centred design also has some standard processes that can be followed to ensure that the software we build meets the needs of the users and the business. We will look at what the UCD process is and how it can be integrated into our existing software development methodologies and timelines. We will present several techniques in the different stages of the process that you can use straightaway whatever phase you are in your project.
UX design principles we can’t live without
We will look at some of the top UX design principles that we can’t live without in our trade. These principles can (and should) be applied by anyone who is involved in software development. We will show you why these principles work and how they can help you get immediate improvements in the UX that your product offers.
To fully understand a customer, user, product or service experience, Sultan Shalakhti uses the framework of its End-to-End Experience framework.
This framework includes a customer experience lifecycle and user experience lifecycle which maps the journey of an end-to-end experience – from initially learning about the product or service through all Experience Points including aware, explore, compare, purchase, out-of-box, set up, use, maintain, upgrade and recycle.
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
Designing Better Applications, Website and IntranetsDennis Breen
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
[Srijan Wednesday Webinars] Opportunities and Challenges in Enterprise UX DesignSrijan Technologies
Speaker: Baruch Sachs, Senior Director UX, PegaSystems
Baruch dives into the intricacies of Enterprise UX design. We will get a good look at the opportunities that exist and the unique challenges that accompany enterprise UX today, with specific focus on how to solve these challenges in project implementation.
Baruch shares some key pointers on strategic vs. tactical UX design, user story vs. job story, and also some tricks to get enterprise stakeholders to agree to a uniform and intelligent UX design.
Design Thinking Dallas by Chris BernardChris Bernard
These are the slides I gave for a keynote at a conference hosting by IMC2 for the Design Thinking Dallas Conference. Some of the content here is repetitive across other presentations I give.
Questions? Email me at chris.bernard@microsoft.com
Introduction to UX provides an overview of user experience design including what it encompasses and how the process works, the goal and principles of UX design, how to measure and improve UX, and the role of a UX agency. Presented by Ari Weissman, lead experience architect at EffectiveUI.
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
An intro to what people (and myself) think UX is. Also who is "doing" UX and how you can do it better. Originally presented at Product Camp Nashville - Sep 2018
Presented at Web Unleashed 2016
by Mariah Hay, Pluralsight
FITC produces events for digital creators in Toronto, Amsterdam, NYC and beyond
Save 10% off any of our events with discount code 'slideshare'
Check out our events at http://fitc.ca
or follow us at https://twitter.com/fitc
Overview
Over the past ten years the world of digital tools has shifted from B2B to B2C. Interfaces that were once purely utilitarian have taken a path that not only integrated them with physical products, but also surpassed the physical product – becoming the product themselves. The most successful companies know how to wield UX as a strategy for engaging their user’s attention, whether it’s their employee, or their customer. Companies who confuse UX with merely making an interface “pretty” will fail every time. To better understand how to leverage UX as a competitive advantage, Mariah will talk about:
The difference between UX and UI, and why it is so often confused
The history of UX as an industry
Measuring maturity of UX in an organization
Objective
Participants will leave this presentation with the tools to articulate what UX is, how this role came into being, and how to identify UX maturity within an organization.
Target Audience
Developers, UX professionals, interface designers, product managers, executives, CIO’s, and any business leader who is interested in articulating the scope and application of UX surrounding product development.
Assumed Audience Knowledge
This presentation assumes the audience has a solid understanding of digital product development.
Five Things Audience Members Will Learn
The true scope of what UX activities encompass
The origin of experience design
Why there is so much confusion around what a UX professional does
Identifying the digital divide in an organization
How to understand how mature UX practices are at the organizational level
Slides from the session "Why Usability Should Never Come First and the Importance of Front-End Design" by David Rondeau and Traci Lepore from InContext Enterprises.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
UI UX design and product design is a course that leads you to a good career. To be a good UI UX designer, a person needs to be creative and a good design thinker. UI UX design is a non code design career where you just need to do research and design a good perfect one.
You can even choose this as your career guide and project topic for computer science students.
Similar to User Experience (UX) Love & Delight (20)
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
4. Most people make the mistake of thinking
design is what it looks like. People think it’s
this veneer — that the designers are handed
this box and told, ‘Make it look good!’ That’s
not what we think design is. It’s not just
what it looks like and feels like. Design is
how it works.”
— Steve Jobs
5.
6.
7. The Team
We solve business problems using user centered design, data and analytics
making things useable, accessible, effortless, and delightful.
Simon Berube
Interface Designer
CSS Skinning / Mockups /
WordPress / Interaction Design /
HTML Email / CMS
CSS Skinning / Mockups /
Wireframing / Prototyping / HTML
Email / CMS
Certified UX (NNG) / Usability /
Sketching / Experience Mapping /
Wireframing / Prototyping
Damon Fuller
Interface Designer
George Hanns
Usability & Design Analyst
Robin Reece
Usability & Design Analyst
Certified UX (NNG) / Usability /
Sketching / Experience Mapping /
UX Research
Daniel Waddell
Multimedia Designer
Mockups / WordPress / Interaction
Design / HTML Email / CMS / Video
Editing & Production
Benny Jones, Director
Certified UX (NNG), Certified Google Adwords Search & Mobile, Certified Microsoft Bing Search
8. Design-led companies such as Apple, Coca-Cola, IBM,
Nike, Procter & Gamble and Whirlpool have outperformed
their peers over the past 10 years by an extraordinary
219%, according to a 2014 assessment by the Design
Management Institute.
- creativityatwork.com
9. How we do it
Usability & Design / Tip of the spear
10. User-centered design (UCD) is a
framework of processes (not restricted
to interfaces or technologies) in which
the needs, wants, and limitations of end
users of a product, service or process
are given extensive attention at each
stage of the design process.
User experience (UX) is the overall
experience of a person using a product
such as a website or computer
application, especially in terms of how
easy or pleasing it is to use.
User Centered Design vs User Experience
13. It’s not magic
We solve business problems
using user centered design, data
and analytics making things
useable, accessible, effortless,
and delightful.
24. What we’re doing: In Progress & Completed
*This list isn’t exhaustive, it’s a highlight of in-progress and completed items
In Progress… Completed…
ProEd Redesign*
AQR Redesign*
Ernie Strategic Planning
Monthly Digital Ad Set
Journey Maps*
CRM Alumni Mockup*
HR New Hire Orientation UX Review
NewEd Widget UX Review
Web Accessibility Checklist
Website Alert Banners, Q3/16*
Web Accessibility Reports, Q4/16
Ernie People Search Usability, Q3/16
Student Dashboard Usability, Q3/16
VPN Instructions UX Research, Q3/16
Ernie Forms Icons Usability Q4/16
WW Conference Presentation Q3/16
WW Conference Video Production
Ernie IT Usability, Q4/16
Executive Dashboard Icons, Q1/17
Hello, Benny here, the director of Usability and Design, today I am gonna tell you a story about love and delight
John, queue the music
Just kidding, kidding about the music
I am really going to tell you a story about love and delight
Other
I’ve already told you two stories and my third story coincides with the theme for the week – love and delight
UAD’s work is at the intersection of user needs, business goals, and technical constraints using design thinking to devise solutions that draw from logic, creativity, and system reasoning.
With that said we’ll cover:
What we do
How we do it
When to engage
How to engage
What we’re doing
Questions
So I’ll give you a moment to read this from the late great Steve Jobs.
So what Steve is expressing is the fact that design thinking has a predictable, defined and iterative process that we use to produce solutions including
Discovery
Definition
Ideation
Iterate
Deliverables
You’re going to see various iterations of this process repeated throughout this presentation.
Typically organizations see UX as the right column and I think this organization see us in that manner and UX is everything in the right column
We apply design thinking (predictable, repeatable, process to solve problems with the following deliverables
So team is composed of five talented, experienced, certified and passionate professionals that love what they do.
If you have a request in the SNOW or a project task, the deliverable for that request or project is reviewed by all team members for review and feedback.
Your welcome to join us on Wednesday from 11-12 to see how we operate
Let me give you a moment, so design led companies outperform their peers by 200%
So how do we do transition to a design led organization, well carefully and thoughtfully and I’ll have some tools and recommends that I’ll share later in the presentation. First and foremost we’ll need to have a group who is dedicated to design thinking and user centered practices – next slide
UCD is the repeatable, iterative process methods, and tools and UX is a users experience using the product or service.
Here’s another depiction of UCD process and the previous depiction showed the following labels - DDIID => Discover-Definition-Ideation-Iteration-Deliverable =
what we do isn’t magic, we follow a methodical iterative process that requires sufficient time and effort to deliver the right solution and deliverables.
So UCD process results in the following deliverables for ProEd project: wireframes, requirements, user stories, use cases, prototypes
It’s not magic, we follow a predictable, iterative, methodical process that requires effort to deliver the right solution
Examples:
Citrix app: 100 files
Housing app: server access
ER Scheduler: Engage us in the beginning
NewEd Inc
See I promised you a story about love and delight and you’ve heard Becky using the term and I’ll admit it may not apply to everything
However if it’s a product or service we deliver, we can probably assess delight
Usability defines delight by five components: M – E – E – L – S
They way I remember this is as a acronym - Think about a Happy MEEL – what does it evoke in a child
So I’ll give you a minute, this is important because you are not the user…
Engage us early so that we can properly go through the UCD process: Research, Analysis, Design and it informs every phase thereafter
Let me caution you, If you engage us late we may not be able to deliver the full outcome of UCD process and you know who you’re going to see and I won’t be
Able to help you either
If we’re building it come to us early and if it’s SAAS I have a checklist for you to review against your product – We see it later.
UX menu of services will help you plan your projects and requests
UX checklist will help you assess SAAS and 3rd party products
Access to past reports will help inform your decisions in upcoming projects and requests
UX menu of services will help you plan your projects and requests
UX checklist will help you assess SAAS and 3rd party products
Access to past reports will help inform your decisions in upcoming projects and requests
UX menu of services will help you plan your projects and requests
UX checklist will help you assess SAAS and 3rd party products
Access to past reports will help inform your decisions in upcoming projects and requests
Access to past reports will help inform your decisions in upcoming projects and requests and improve organizations UX maturity
UX menu of services will help you plan your projects and requests
UX checklist will help you assess SAAS and 3rd party products
Access to past reports will help inform your decisions in upcoming projects and requests
