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Build a Recipe for Better UXProcesswithUXFresh Lean IngredientsLean Day / NYC 2013Tom Illmensee |   @tomillmensee | snagajob
Product < Process < Culture <         Leadership                   Balanced Team Meeting, Chicago 2012
Balanced Core Team
.
If you cant describewhat you are doing as aprocess, you dont knowwhat youre doing.W. Edwards DemingFather of Quality
#29Being process-oriented, not product-driven, is the most important anddifficult skill for a designer to
Job Seekers and Advertisers                                            EmployersProduct manager        Product manager    ...
1. Outline assumptions
2. Outputs, outcomes and goals
3. Interviews (1:1)
4. Share, debate, and critique.
We reviewed frameworks from Lean             thinkers.
We reviewed frameworks from Lean             thinkers.
5. Re-organize and re-       sequence.
Think                          MakeCheckPersonas                 Sketches           Research planningCharter (who, what, w...
The process was a prototype.      So we tested it.
Trial run: “Save Jobs”
ThinkMondayPersonasCharter (who, what,why)Stories & scenarios
MakeTuesdaySketchesDesign studioPrototypingInformationarchitectureContent and copy
CheckWednesdayResearch planningSession facilitationQualitative analysis
Think / MakeThursdayStories & scenariosRevise prototypesVisual design
CheckFridayResearch planningSession facilitationAnalysisCritique
A/B testing
AB
Think                              MakeCheckTest plan                    Develop variant design   Monitor dataRequirements...
3 things             to do with your team next week1. Review UX processes via interviews2. Map each process on cards3. Rev...
Product     Process           Culture          Leadership                       Balanced Team Meeting, Chicago 2012
Gratitude                             Jeff Patton    Marty Cagan  Tim McCoy     Hugh Beyer   Jeff Gothelf    Janice Fraser...
Thank you.            @tomillmenseeLimited handouts today. Ping me if you’d like an              additional copy.
Photo creditshttp://www.explore-puglia.com/wp-content/uploads/2010/10/cropped-making-pizza-dough.jpghttp://thechive.files....
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean Ingredients
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Build a Recipe for Better UX Process with Fresh Lean Ingredients

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Tom Illmensee's presentation at Lean Day UX in New York City March 1, 2013. Different from our Embrace Uncertainty talk in 2012: revised process diagram, more focus on cultural change needed to support Lean techniques.

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Build a Recipe for Better UX Process with Fresh Lean Ingredients

  1. 1. Build a Recipe for Better UXProcesswithUXFresh Lean IngredientsLean Day / NYC 2013Tom Illmensee | @tomillmensee | snagajob
  2. 2. Product < Process < Culture < Leadership Balanced Team Meeting, Chicago 2012
  3. 3. Balanced Core Team
  4. 4. .
  5. 5. If you cant describewhat you are doing as aprocess, you dont knowwhat youre doing.W. Edwards DemingFather of Quality
  6. 6. #29Being process-oriented, not product-driven, is the most important anddifficult skill for a designer to
  7. 7. Job Seekers and Advertisers EmployersProduct manager Product manager Product manager Product manager Product managerInteraction Interaction Interaction Interaction Interactiondesigner designer designer designer designerLead engineer Lead engineer Lead engineer Lead engineer Lead engineerDev team Dev team Dev team Dev team Dev team Scrum master / Agile coach Scrum master / Agile coach Visual design, Copy, Marketing, QA testers Visual design, Copy, Marketing, QA testers (automated), (automated) Database engineers, Operations
  8. 8. 1. Outline assumptions
  9. 9. 2. Outputs, outcomes and goals
  10. 10. 3. Interviews (1:1)
  11. 11. 4. Share, debate, and critique.
  12. 12. We reviewed frameworks from Lean thinkers.
  13. 13. We reviewed frameworks from Lean thinkers.
  14. 14. 5. Re-organize and re- sequence.
  15. 15. Think MakeCheckPersonas Sketches Research planningCharter (who, what, why) Design studio Session facilitationBusiness model Prototyping AnalyticsStories & scenarios Information A/B testingStory mapping architecture Critique Content and copy
  16. 16. The process was a prototype. So we tested it.
  17. 17. Trial run: “Save Jobs”
  18. 18. ThinkMondayPersonasCharter (who, what,why)Stories & scenarios
  19. 19. MakeTuesdaySketchesDesign studioPrototypingInformationarchitectureContent and copy
  20. 20. CheckWednesdayResearch planningSession facilitationQualitative analysis
  21. 21. Think / MakeThursdayStories & scenariosRevise prototypesVisual design
  22. 22. CheckFridayResearch planningSession facilitationAnalysisCritique
  23. 23. A/B testing
  24. 24. AB
  25. 25. Think MakeCheckTest plan Develop variant design Monitor dataRequirements (variant Configure testing tool Review resultsdesign)Review results of previoustests
  26. 26. 3 things to do with your team next week1. Review UX processes via interviews2. Map each process on cards3. Review, critique and revise as a group
  27. 27. Product Process Culture Leadership Balanced Team Meeting, Chicago 2012
  28. 28. Gratitude Jeff Patton Marty Cagan Tim McCoy Hugh Beyer Jeff Gothelf Janice FraserAnders Ramsay Desiree Sy Eric Ries Stefan Klocek
  29. 29. Thank you. @tomillmenseeLimited handouts today. Ping me if you’d like an additional copy.
  30. 30. Photo creditshttp://www.explore-puglia.com/wp-content/uploads/2010/10/cropped-making-pizza-dough.jpghttp://thechive.files.wordpress.com/2013/02/next-level-pizza-2.jpghttp://www.stuzzirichmond.com/photo-gallery/http://activerain.com/blogsview/2096988/huntington-new-york-pizza-15-cents-a-slice-delicious-https://is1.4sqi.net/derived_pix/MZ5eZWdgs5iY7SgPR1xqlbFqjZEoe2i9JiHkkbuR4dE_300x300.jpghttp://www.flickr.com/photos/therecipedrawer/5548732022/sizes/l/in/photostream/http://www.flickr.com/photos/thomashawk/2305555563http://www.flickr.com/photos/rachelhathaway/6117763304/http://www.thepolisblog.org/2012/04/wordless-collaboration.htmlhttp://www.ninalevy.com/images/BoyWithArmThumb2.jpghttp://www.brecords.nl/archives/820Illustrations by Chip Trout and Tom Illmensee

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