This document summarizes an event showcasing user experience projects and services at the University of Edinburgh. It includes lightening talks on various topics related to user experience and digital standards such as applying standards to projects and the Edinburgh Global Experience Language (EdGEL). There will also be displays and a workshop in the afternoon. The event aims to learn about user experience and design thinking techniques through discussions of work done to understand student needs and map their journeys. Attendees are invited to chat further with presenters and learn about an upcoming UX community meetup.
A look into the value and practical use of Guerrilla Research when time and budget are an issue for your project.
Delivered internally for the University of Edinburgh.
Digital Art History: From Practice to PublicationSusan Edwards
Presentation given at colloquium during Beyond the Digitized Slide Library, a summer institute at UCLA in July 2015. More info: http://www.humanities.ucla.edu/getty/ #doingdah15
Full-day pre-conference workshop given at the IA Summit 2007. This is the slide deck we used during the workshop. See the "after" deck with participants' comments, discussions, work products, etc.
The Public Library Association’s field-driven initiative, Project Outcome, is a FREE online toolkit offering an innovative and easy-to-use platform for public libraries to measure the impact of their programs and services. For more details, click here. This webinar provides an overview of the toolkit and examples of how libraries have been able to benefit from using Project Outcome. Additionally, staff will share STEM specific questions available to libraries within the toolkit and allow time to discuss outcome measurement needs for STEM programming.
Transforming Museums: Toolkit for ChangeElliot Felix
Presentation from 2012 California Association of Museums workshop on "Transforming Museums" featuring a toolkit for organizations to use to change their spaces, operations, services, and culture.
Brightspot what do you make of this - pkal lsc 11Elliot Felix
Presentation at PKAL 2011 Learning Spaces Collaboratory National Colloquium. Focused on how to make sense of and act on data gathering and assessment of learning spaces.
Panel Presentation by Elliot Felix from session at ACRL 2015 Conference "Turn Your Library Into an Idea Engine: Creating the Ideal Creativity Space." Covers how to cultivate the mindset, skill set, tool set, programs, and settings for creativity.
NACUBO Annual Meeting: Rethinking the Academic Officebrightspot
How can you increase the likelihood that people will adopt a new idea? How can you create and adopt new ideas about workplace strategies that enable more productivity in less space? What changes to you need to make to space, process, protocols and culture to make this happen?
This interactive session at the 2015 NACUBO Annual Meeting answers these questions, using a case study from brightspot's work with the University of Minnesota on the Work+ program: http://workplus.umn.edu/
A look into the value and practical use of Guerrilla Research when time and budget are an issue for your project.
Delivered internally for the University of Edinburgh.
Digital Art History: From Practice to PublicationSusan Edwards
Presentation given at colloquium during Beyond the Digitized Slide Library, a summer institute at UCLA in July 2015. More info: http://www.humanities.ucla.edu/getty/ #doingdah15
Full-day pre-conference workshop given at the IA Summit 2007. This is the slide deck we used during the workshop. See the "after" deck with participants' comments, discussions, work products, etc.
The Public Library Association’s field-driven initiative, Project Outcome, is a FREE online toolkit offering an innovative and easy-to-use platform for public libraries to measure the impact of their programs and services. For more details, click here. This webinar provides an overview of the toolkit and examples of how libraries have been able to benefit from using Project Outcome. Additionally, staff will share STEM specific questions available to libraries within the toolkit and allow time to discuss outcome measurement needs for STEM programming.
Transforming Museums: Toolkit for ChangeElliot Felix
Presentation from 2012 California Association of Museums workshop on "Transforming Museums" featuring a toolkit for organizations to use to change their spaces, operations, services, and culture.
Brightspot what do you make of this - pkal lsc 11Elliot Felix
Presentation at PKAL 2011 Learning Spaces Collaboratory National Colloquium. Focused on how to make sense of and act on data gathering and assessment of learning spaces.
Panel Presentation by Elliot Felix from session at ACRL 2015 Conference "Turn Your Library Into an Idea Engine: Creating the Ideal Creativity Space." Covers how to cultivate the mindset, skill set, tool set, programs, and settings for creativity.
NACUBO Annual Meeting: Rethinking the Academic Officebrightspot
How can you increase the likelihood that people will adopt a new idea? How can you create and adopt new ideas about workplace strategies that enable more productivity in less space? What changes to you need to make to space, process, protocols and culture to make this happen?
This interactive session at the 2015 NACUBO Annual Meeting answers these questions, using a case study from brightspot's work with the University of Minnesota on the Work+ program: http://workplus.umn.edu/
The future of work is remote — meaning a continuation of digital meetings. Collaboration tools may be user-friendly but learning to effectively lead a meeting in a digital environment requires a new way of thinking and preparing.
Insight virtual training experts Michele Snead and Jill Blasey-Ciociola prepared this presentation to help employees, teachers and coaches conduct more effective virtual meetings.
The Role of Sustainability in Career and Workforce DevelopmentMieko Ozeki
Presented at AASHE 2014 in Portland, OR in October 2014. Sustainability offices are in a unique position on campus. With the ability to work across departmental boundaries of campus on sustainability initiatives, our offices can provide professional development opportunities for students to work on while meeting project and program objectives. Internship programs give students the chance to develop their hard and soft skills, gain work experience, and cultivate a body of work for their portfolio; all within the relatively protected setting of an academic environment. This session focuses on how we can serve as workforce trainers and career development facilitators, suggesting best practices for designing and implementing an internship program within your office.
User Centered Execution for Mobile UX DesignersSteven Hoober
The biggest barrier to good experiences (as well as the largest problem for most UX designers) is in getting well-intended, well-designed systems executed as the business owners and design teams intend. I present the problem, and a series of philosophical changes and specific tactics to alleviate this, and to work with implementation teams to get design executed correctly.
Slideshow I will present 29 Feb 2012 at 10 am PT as an O'Reilly webcast:
http://oreillynet.com/pub/e/2103
Great Voice Experiences Start with Listening: Best Practices in Research and ...UXPA International
Gartner predicts 75% of households will have a smart speaker like Amazon Echo, Google Home, or Apple HomePod by 2020. UX professionals will find increasing opportunities to design and test interactions for this new paradigm.
Attend this talk to hear findings from a two- part UX research study combining a quantitative survey of ~1000 smart speaker users and 10 in-home interviews to further understand device usage in context. I’ll share insights about smart speaker use cases, development opportunities for features and functionality, and design best practices for Voice User Interface (VUI) research and design. Further, I’ll cover the unique needs and considerations for conducting VUI research.
I’ll answer questions like:
* How will ‘Voice First” design affect the UX of other interfaces?
* What is Domino’s doing right? And what are they getting wrong?
* What’s the biggest difference between usability testing for voice and for graphic UIs?
* Attendees will learn what smart speaker users want and don’t want from their tiny assistants and best practices for conducting their own research with VUIs.
Presented by Chris Geison
Remote moderated testing was once out of reach for many organizations -- but not anymore!
Steve Schang of Midwood Usability shares his expert review of and advice for getting the most of remote testing tools.
Contact Steve and his team at MidwoodUsability.com.
Presented at Firecat Studio's monthly UX and Marketing Strategy gathering, Firecat First Friday, in November 2020.
Training: the (Not So) Secret Key to Repository Sustainabilityeosadler
Description of the training efforts of the Hydra repository community (http://projecthydra.org) presented at Open Repositories 2013 in Charlottetown, PEI
User Experience Service - Digital Transformation Board update - University of...Neil Allison
Briefing on the past 12 months' work and achievements of the User Experience Service, and looking ahead to the next year. Delivered to the University of Edinburgh Digital Transformation Board, 9 May 2018
User Experience Service showcase lightning talks - December 2018Neil Allison
The University of Edinburgh User Experience Service ran a showcase of recent projects on 5 December 2018. The session began with these lightning talks.
The future of work is remote — meaning a continuation of digital meetings. Collaboration tools may be user-friendly but learning to effectively lead a meeting in a digital environment requires a new way of thinking and preparing.
Insight virtual training experts Michele Snead and Jill Blasey-Ciociola prepared this presentation to help employees, teachers and coaches conduct more effective virtual meetings.
The Role of Sustainability in Career and Workforce DevelopmentMieko Ozeki
Presented at AASHE 2014 in Portland, OR in October 2014. Sustainability offices are in a unique position on campus. With the ability to work across departmental boundaries of campus on sustainability initiatives, our offices can provide professional development opportunities for students to work on while meeting project and program objectives. Internship programs give students the chance to develop their hard and soft skills, gain work experience, and cultivate a body of work for their portfolio; all within the relatively protected setting of an academic environment. This session focuses on how we can serve as workforce trainers and career development facilitators, suggesting best practices for designing and implementing an internship program within your office.
User Centered Execution for Mobile UX DesignersSteven Hoober
The biggest barrier to good experiences (as well as the largest problem for most UX designers) is in getting well-intended, well-designed systems executed as the business owners and design teams intend. I present the problem, and a series of philosophical changes and specific tactics to alleviate this, and to work with implementation teams to get design executed correctly.
Slideshow I will present 29 Feb 2012 at 10 am PT as an O'Reilly webcast:
http://oreillynet.com/pub/e/2103
Great Voice Experiences Start with Listening: Best Practices in Research and ...UXPA International
Gartner predicts 75% of households will have a smart speaker like Amazon Echo, Google Home, or Apple HomePod by 2020. UX professionals will find increasing opportunities to design and test interactions for this new paradigm.
Attend this talk to hear findings from a two- part UX research study combining a quantitative survey of ~1000 smart speaker users and 10 in-home interviews to further understand device usage in context. I’ll share insights about smart speaker use cases, development opportunities for features and functionality, and design best practices for Voice User Interface (VUI) research and design. Further, I’ll cover the unique needs and considerations for conducting VUI research.
I’ll answer questions like:
* How will ‘Voice First” design affect the UX of other interfaces?
* What is Domino’s doing right? And what are they getting wrong?
* What’s the biggest difference between usability testing for voice and for graphic UIs?
* Attendees will learn what smart speaker users want and don’t want from their tiny assistants and best practices for conducting their own research with VUIs.
Presented by Chris Geison
Remote moderated testing was once out of reach for many organizations -- but not anymore!
Steve Schang of Midwood Usability shares his expert review of and advice for getting the most of remote testing tools.
Contact Steve and his team at MidwoodUsability.com.
Presented at Firecat Studio's monthly UX and Marketing Strategy gathering, Firecat First Friday, in November 2020.
Training: the (Not So) Secret Key to Repository Sustainabilityeosadler
Description of the training efforts of the Hydra repository community (http://projecthydra.org) presented at Open Repositories 2013 in Charlottetown, PEI
User Experience Service - Digital Transformation Board update - University of...Neil Allison
Briefing on the past 12 months' work and achievements of the User Experience Service, and looking ahead to the next year. Delivered to the University of Edinburgh Digital Transformation Board, 9 May 2018
User Experience Service showcase lightning talks - December 2018Neil Allison
The University of Edinburgh User Experience Service ran a showcase of recent projects on 5 December 2018. The session began with these lightning talks.
Transforming library culture with a Digital Accessibility TeamRachel Vacek
By intentionally creating positions that incorporate accessibility into job responsibilities, and through the formation of a Digital Accessibility Team (DAT), our library has been able to further establish a culture of accessibility advocacy and awareness. Learn about DAT's accessibility services, including consultations, evaluations, and support for those who want to build accessibility best practices into all stages of projects and service design.
http://hdl.handle.net/2027.42/150635
UCD and Technical Communication: The Inevitable MarriageChris LaRoche
Presentation about the increasingly collaboration and needs of technical communication to work with and become competent within UX and UCD methods and principles.
User Experience Services update - Digital Transformation Initiative Board - U...Neil Allison
University of Edinburgh User Experience Manager, Neil Allison, updates the Digital Transformation Initiative Board on the status of pilots projects, and covers key concepts around user experience and strategic management. Presented 2 May 2017.
User Experience Programme showcase lightening talksNeil Allison
Six lightening talks delivered at a UX Showcase session for staff at the University of Edinburgh:
- UX Programme overview
- Human Centred Design process proposal for digital production
- Experience principles and standards development
- EdGEL development case study
- UX Training for University staff
- Web strategy development process
LMS stands for Learning Management System. SRDT LMS allow you to manage every aspect of a course, from the registration of students to the storing of test results, as well as allowing you to accept assignments digitally and keep in touch with your students.
Skills for Prosperity: Using OER to support nationwide change in KenyaBeck Pitt
This presentation on the FCDO funded Skills for Prosperity Kenya (SFPK) project was presented at OER23 in Inverness, Scotland on 5 April 2023 by Fereshte Goshtasbpour and Beck Pitt.
Find out more about SFPK: https://iet.open.ac.uk/projects/skills-for-prosperity-kenya#overview
Skills for Prosperity: Using OER to support nationwide change in KenyaFereshte Goshtasbpour
As a key pathway to improving access to higher education in Kenya, the development and enhancement of online education has been prioritised by the country’s government and is reflected in the country’s strategic plans, including the National Education Sector’s Strategic Plan 2018-22. To facilitate this development and enhancement, studies have suggested capacity building for university staff and development of their digital competencies.
To this end, a nationwide capacity development programme (Digital Education for Universities) was designed and delivered to 254 selected educators, managers and support staff in Kenyan universities as a part of the Skills for Prosperity Kenya programme. The initiative ran across 37 public universities and was based on an existing openly licensed course “Take Your Teaching Online”, which was reused, repurposed and localised to offer accessible online professional development.
This presentation presents findings from a mixed-methods evaluative study of the initiative, informed by data from a post-training survey (n=120), semi-structured interviews with 30 participants and focus groups with four university teams 15-18 months after the training. The study identified impacts of this OER on the digital competencies and practices of three groups of staff – educators, managers and support staff. It also identified areas in which substantial change has already emerged as a result of the course.
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TRANSCRIPT
****************
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User Experience Showcase lightning talks - University of Edinburgh
1. Welcome!
• Lightning talks (30ish minutes):
• Why we must start with user needs
• The role of UX in web governance
• Student Digital Experience Standards: our pilot materials
• Applying standards to a project; our self-service model proposal
• Edinburgh Global Experience Language (EdGEL): Where we are and what’s next
• User Centred Portal project: What we’ve learned from students
• Explore the topics further (90ish minutes)
• Speakers and displays around the room
• Workshop (60 minutes from 3:30)
• Optional – join us in Room 8
• Focus – Barriers to doing user research
User Experience
Services showcase
13 October 2017
2. A quick plug…
• Our first UX Community meetup
• Next Wednesday, 18 October, 12:30 til 14:00
• Learn about guerrilla research with Marty Dunlop
• Lean coffee discussion group for the UX community
• Bring your lunch, we’ll supply nibbles
• Details: http://bit.ly/UX-meetup-oct17
• Learn more about user experience & design thinking techniques
• Lynda playlist: http://bit.ly/ed-ux-lynda
3. Start with user needs
Neil Allison
User Experience Manager
Information Services
4. A tale of two mission statements…
“To be the best global
entertainment distribution service.”
“ To provide our customers with the most
convenient access to media entertainment.”
5. Who guessed right?
“To be the best global
entertainment distribution service.”
(Blockbuster)
“ To provide our customers with the most
convenient access to media entertainment.”
(Netflix)
6.
7. “Netflix showed people a
better way to watch more
of the content they loved.
By improving that
experience, they disrupted
an entire industry.”
http://bit.ly/netflix-ux-revolution
8. What do we really know
about student needs?
A student’s life
Student life
at University
University business
We traditionally
focus the vast
majority of our
requirements-
gathering
attention here
We usually give
some attention
here while in
development
9. What does transformation really mean?
“…adopt new ways of working in order to
continue delivering our mission in the face
of changing technology, competition,
audience need and behaviour.”
10. Who’s next?
• Banking
• Insurance
• Home entertainment
• Music
• Photography
• Shopping
• …
...Higher Education?
11. Web strategy & UX
Colan Mehaffrey
Head of Web Strategy & Technologies
Information Services
24. Background
• A project for Digital Transformation Initiative
• Proposing standards that would support &
measure the quality of digital services produced
for students
• Including a service proposition for their promotion,
curation & adoption
• Proposition delivered September 2017
Student digital
experience standards
EdGEL
service
UX
Services &
process
25. Why digital experience standards?
• Helping project teams deliver more useful and usable digital services
• Ensuring student needs are better understood and met
• Providing risk management around delivery of student digital
experiences
• Ultimately monitoring the delivery of student digital experiences
across the University
27. Phase Solution Design
Principle User centered
Standard Demonstrate that project team have engaged with users
Check statements
“The project can demonstrate that…” We have engaged with a representative sample of users Yes/Partial/No
“The project can demonstrate that…” We have employed multiple research techniques Yes/Partial/No
Risk Unlikely to satisfy user needs because there has been
insufficient direct engagement
Green/Amber/Red
Anatomy of a Principle
28. Measures, metrics & risk statements
• A measure can be responded to as: YES, PARTIAL or NO
• Combination of responses to measures within a particular standard
will generate an overall metric for the purposes of reporting to the
Standards Service governance
• This metric derives a RAG status for the corresponding risk which
should be reported by the project to its sponsor and/or governance
29. Self appraisal against the measures
• A degree of subjectivity will exist
in the appraisal many of the
measures
• Experience, guidance materials,
case studies are essential in this
process
• Optionally supplemented by UX
and/or EdGEL consultancy
• Refinement is essential through
a pilot period:
• Measure statements
• Guidance materials supporting
each measure
• Logic rules directing a rating
against each standards or
corresponding risk status
33. Next steps
• Currently proposing a 2 year plan for Standards (including EdGEL)
• Assuming funding is successful:
1. Identification of pilot project partners
2. Pilot prototype service (paper-based, human-processed)
3. Develop digital support materials based on nature of support calls &
observation of assessment self-service execution
4. Develop digital process of project self-reporting standards assessments
35. What is EdGEL?
• Stands for Edinburgh Global Experience Language
• It is a digital experience framework
• Provides the processes and building blocks of the University digital
experiences
• Who it is for?
• Project Sponsors, Project Managers, Developers, Communication Officers,
Designers, User Experience Leads, Content Editors
• End Users (consumers of the digital experience)
• Essentially, all digital user journey stakeholders
36. 2016/17 achievements
• Described service management framework & processes
• Communications and adoption strategy
• Accessibility review
• Review of codebase and change proposals
• Harmonisation with User Experience and Digital Standards
37. Planned actions
• Apply recommendations to the codebase
• Create and share service road map
• Collaborate with projects to evolve and extend EdGEL
• Update EdGEL website
• Focus on self-service support provision (documentation etc.)
• Formalise service offering alongside User Experience services
• Pursue further funding opportunities
43. Round 1: Outcomes
Key themes:
• Inconsistent placement of material on Learn makes it difficult for students to find course documents
• Course information is found across multiple platforms (course handbook, DRPS, Path). Each of these
platforms may be slightly different in what they say. These leads to students not entirely trusting any of
these platforms and going through convoluted exercises to ensure they have all of the correct
information.
• New students struggle to navigate using the Jargon of the university systems.
• Submitting assessments is stressful. This is made more stressful by complicated, long winded
submission processes that may change from course to course.
• Generally the timetables provided by the university do not give the most accurate picture of all classes
and tutorials. This means that students don’t fully trust this piece of functionality and will often create their
own timetable elsewhere.
• There’s too much information, it’s daunting to use
57. Stay a while…
• Presenters welcome the
opportunity to chat about their
work up to 16:30
• 15:30: Mini workshop
• Exploring barriers to user research
• Tactics to overcome them
• UX Community meetup
• Next Wednesday, 18 October,
12:30 til 14:00
• Learn about guerrilla research
with Marty Dunlop
• Lean coffee discussion group for
the UX community
• Bring your lunch, we’ll supply
nibbles
• Details:
http://bit.ly/UX-meetup-oct17
Editor's Notes
Point 1:
Project teams have a better understanding of related strategies and policies and how they apply to their delivery of digital experiences, including addressing equality and diversity issues.
Opportunities for relevant resources and frameworks to be shared and re-used leading to resource savings.
Sharing of resources and expertise to improve service delivery.
Point 2:
Better-shared understanding of user journeys and improved end user experience.
Better defined and prioritised digital projects more closely aligned to evidenced student needs, utilising direct student input.
Point 3:
Proactive identification and management of potential risks relating to the user-centred delivery of student-facing digital services.
Reporting of measurable controls for project governance.
Point 4:
Corporate knowledge about planned and in-process student digital experience enhancements.
Input and buy-in from across the University in evolving Student Digital Experience Standards.
Better understanding of the opportunities and challenges of delivering digital experiences that meet or exceed student expectations.
Opportunities to collaborate with business units on the delivery of digital experiences.
We asked ourselves:
What is the main thing we want project teams to have accomplished at each stage of a digital development project? Both for digital development process and digital output
Principles concern the whole digital development process
Standards are 'flavors' of each phase of a digital development process, outlining what project teams are suppose to do in order to follow principles
Checklist will let project teams know if they are complying. Reflected in RAG status
Principle – overarching guidelines, ethos for when developing digital
Standard – practical directives
Risk of not complying with standards
-linked to RAG status
Checklist:
-written in the format of ‘statements’
The ‘ checklist’ written in the form of a statements
-answer yes/partial/no
Each standard has has a list of Each statement relates certain activities have been carried out and the ability to provide evidence derived from those activities.
Why?
-How a project is scoped:
-less formalised.
-Consider standards early
-Plan them into a project
-Help to get on the right track early on
Who?
Projects who fall under the assessment criteria:
Deliverables of the project are interacted with directly by prospective or current students.
Priority to services or products with transactional elements (exchange of information, money, permission, goods or services)
Projects who deliberately want to assure they work in a user centred way
Project sponsor can make proposal writer aware of the standards
Governance group can also highlight the standards
Project manager responsible for ultimately planning and aligning activities that will ensure a project to pass
What?
Propose activities in order to pass
Plan in activities in order to pass
Ensure assessment points are identified as project milestones and included in the project plan
When?
When project is being proposed and planned
Why?
How a project is delivered
How user interfaces were designed and produced
When?
-discovery/research phase the ”as-is”
-the design phase “the early solution”
-The development phase “ implementation phase”
Who?/ what?
Project manager –
Responsible for carrying out the self assessment
Assess the projects using a checklist
Manage risk register
Allocate and plan any activities needed in order to comply
returning a copy of the completed self assessments to the Standards Service in a timely fashion (CHECK THIS)
Project team –
recommended to include project team to ensure conversation and promote cultural change
logging risks associated with standards compliance in the project’s risk register and/or reporting to the project’s governance structure
Why?
After – Informal assessment points
Full review post-project to understand what worked/didn’t work and to take that forward as learning. Cultural.
Who?/What?
Project manager feeds into project closure report
When?
Just before a project formally closes
This gave us an understanding of the pain points that students are experiencing with the existing system.
Analytics helped us to understand what the common tasks are that students carry out. This allowed us to understand what we should focus to have the biggest impact.
Based on the top tasks from the analytics we decided to focus on Accessing information about a course, Finding lecture materials, Submitting assessment, viewing assessment and feedback
In this round of research I asked students a number of questions about when, where, how and why they use the portal. This helped me to create a list of needs
I also got them to carry out a card sorting exercise so that I could better understand how important each of the things were to them. This would inform the UI
From this I was able to derive a list of User needs, I placed these user needs alongside their existing pain points when trying to meet this need
I created Personas based on this information. These were used as a tool of disseminating this information and making it into a relatable story for stakeholders.
This sorting exercise helped me to understand what is important to the students. This would help to prioritise how things should be shown on the UI. An interesting theme emerged during this research. This was the idea that some stuff is really important but only at a certain time of year. I wanted to explore this further
Explain what I did here
Here is that we got from it. This can be seen in my corner of the room