Downloaded 24 times
Uploaded byRevathi Nathaniel
Collaborative user research experience report ux cam 2014 r_nathaniel
The document discusses the importance and process of collaborative user research, highlighting the need for active participation to enhance research quality and reduce bias. It outlines the phases of research, techniques that facilitate collaboration, and acknowledges potential challenges such as team dynamics and organizational issues. Key recommendations include having a clear research plan, timely data analysis, and exploring opportunities for collaboration while recognizing when to work independently.
More Related Content
Similar to Collaborative user research experience report ux cam 2014 r_nathaniel
Collaborative user research experience report ux cam 2014 r_nathaniel
- 1. Collaborative User Research REVATHI NATHANIEL, @REVNATHANIEL USABILITY ENGINEER, RED GATE SOFTWARE LTD.
- 2. A confession… @REVNATHANIEL| #UXCAM
- 3. The lone researcherwho observes interesting things and reports them back to the world… @REVNATHANIEL | #UXCAM
- 4.
- 5. @REVNATHANIEL | #UXCAMhttps://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose- of-research/
- 6. Collaboration is anact of shared creation and/or share discovery (Schrage89, p.4) Sir Ken Robinson's “Changing Education Paradigms" RSA animated talk @REVNATHANIEL | #UXCAM
- 7. Collaboration is active-itrequires active participation with an intent to add value- James A. Highsmith III Illustration by Kevin Cornel, A List Apart, Issue 381 @REVNATHANIEL | #UXCAM
- 8. Communication is passive-it transfers information, with an intent to inform- James A. Highsmith III Illustration by Kevin Cornel, A List Apart
- 9. The entire processof user research can be collaborative @REVNATHANIEL | #UXCAM
- 10. Collaboration during thephases of research @REVNATHANIEL | #UXCAM
- 11. Plan Analyse Execute @REVNATHANIEL | #UXCAM Research Phases • Understand Project requirements • Plan scope of research & • research activities • Create research material • Carry out planned activities • Capture data • Re-evaluate research plan • Categorize data • Analyse data • Document analysis process • Share findings
- 12. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ depends No Understand Project requirements Project kick-off meetings Plan scope of research & research activities Meetings, Documents on Google Drive Create research material e.g.: Surveys, interview questionnaires, screeners, etc. Emails to the team Documents on Google Drive Post work on walls, Collaboration games @REVNATHANIEL | #UXCAM
- 13. Survey @REVNATHANIEL |#UXCAM
- 14.
- 15. What worked •Quality of research • Rigorous process • Widen scope of research • Reduce bias • Sense of ownership @REVNATHANIEL | #UXCAM
- 16. What didn’t work • Survey Length • Too wide scope • Lengthy analysis Recommendations • Have a clear and documented research plan • Don’t be afraid to put your foot down as the researcher
- 17. Plan Analyse Execute @REVNATHANIEL | #UXCAM Research Phases • Carry out planned activities • Capture data • Re-evaluate research plan
- 18. @REVNATHANIEL | #UXCAM Data Techniques Preference Preferences, opinions, desires Surveys Focus groups Preference interviews Card sorting Ability What is understood or accomplished with a tool Prototypes Usability testing Log Analysis Customer feedback Card sorting Conceptual How things get done Interviews Contextual inquiry Surveys Classes of research Slide taken from Indi Young’ s Introduction to Task Based Models
- 19. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ depends @REVNATHANIEL | #UXCAM Carry out planned activities Site visits, Formative usability tests Persona creation, Heuristic evaluations Capture observations/data Google docs Capturing data on post its Re-evaluate research plan Discuss with project team Collaboration games
- 20. Remote Usability Testing @REVNATHANIEL | #UXCAM
- 22. What worked Reducebias in note taking Variety of observations Discuss observations together Discuss facilitation technique Participation in the study
- 23. Testimonials ‘They providea point of reference for discussions…’- James G, Tester ‘We can pick up the language they use to describe things and incorporate it into the product’- Chris M, Developer ‘Listening to customers’ experiences…has exposed me to the technologies that I should familiarise myself …Without UX providing such opportunities to get involved with the initial research this may not have happened until much later in the process’- Chris M, Developer @REVNATHANIEL | #UXCAM
- 24. What didn’t work • Busy calendars- team members unable to attend • Team sometimes loses faith in the project • Over enthusiastic and vocal observers • Post study banter Recommendations • Email notes from the session to the team • Share video/audio recordings • Give instructions before the session • Own the role of a facilitator
- 25. Personas @REVNATHANIEL |#UXCAM
- 27. What worked •Sharing what we learn as a team • Getting buy in • Shared understanding • More communication less document heavy @REVNATHANIEL | #UXCAM
- 28. What didn’t work • Space • Falling post-it notes Recommendations • Analyse and capture/document data as soon as you can • Use super sticky post its
- 29. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ @REVNATHANIEL | #UXCAM depends No Categorise & Analyse data Post up data Document analysis process Share findings Presenting findings with a colleague
- 30. There are timeswhen you just need to work alone! @REVNATHANIEL | #UXCAM
- 31. What didn’t work • Analysing data together with another person @REVNATHANIEL | #UXCAM
- 32. What worked •Work with a colleague but separately • Discuss your own interpretations of the data • Don’t be afraid to ask why @REVNATHANIEL | #UXCAM
- 33. Issues with Collaboration @REVNATHANIEL | #UXCAM
- 34. • Dominant teammembers • Organization and time management skills • Facilitation skills/people management • Familiarity with collaboration techniques • Enthusiasm • Company culture • Immediacy @REVNATHANIEL | #UXCAM
- 35. Summary • Theentire user research process can be very collaborative • Collaboration is active • Some research phases are more collaboration friendly than others • Some techniques are more collaboration friendly than others • There are a couple of pitfalls with collaboration @REVNATHANIEL | #UXCAM
- 36. My top tips #1 Change your mind set and try collaboration #2 Continually look for opportunities to collaborate #3 Learn when not to collaborate @REVNATHANIEL | #UXCAM
- 37. Revathi Nathaniel UsabilityEngineer Red Gate Software Ltd Twitter: @revnathaniel Email: revathinathaniel@red-gate.com
- 38. References Adaptive softwaredevelopment: a collaborative approach to managing complex systems- James A Highsmith III Gov. Uk- User research blog ‘Have you had your recommended dose of research?’- Dipa Shah https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/ Introduction to Task Based Models- Indi Young http://www.slideshare.net/indi/a-brief-very-brief-introduction-to-task-based-models
Editor's Notes
- #5 Swim lanes in UX
- #6 This is a poster by the UX team at Government Digital service where they are exploring how User research is a more like a team sport where they involve everyone in user research User research is not only the user researcher’s job but now everyone is involved in research. https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
- #7 And great learning happens in groups as Sir Ken Robinson described in his very popular TED talk about how education needs to change to prepare children better. https://www.youtube.com/watch?v=zDZFcDGpL4U
- #8 Taken from Adaptive Software Development- A collaborative approach to managing complex systems- James A. Highsmith III
- #9 Taken from Adaptive Software Development- A collaborative approach to managing complex systems- James A. Highsmith III
- #10 Collaboration does not need to be limited to only to the user facing aspects of user research. The entire process should be opened up.
- #15 The process of collating, categorizing and culling questions while creating a survey
- #19 This is taken from Indi Young’s categorization of the classes of research data.
- #27 A living, evolving persona built by the team Post its on any wall that is available to generate interest in user research
- #31 Taken from ‘Office Space’ (Twentieth Century Fox, 1999)