The document discusses user experience design (UXD) and an upcoming event by OKC Design+Tech. It provides an overview of UXD, explaining that it involves designing user experiences that are transparent and improve people's lives. It covers important UXD concepts like user research, usability, accessibility, prototyping, onboarding, patterns, and design thinking. The document promotes an upcoming workshop on design thinking that will discuss people's experiences with air travel.

1. User Experience Design and
Design Thinking: From 10,000 ft
Techlahoma: OKC Design Tech
By: Dodzi Dzakuma

2. Welcome!

3. Who Am I?
Dodzi (DOUGH-gee)
Techlahoma - Volunteer
Interaction Design
Foundation – Local
Leader

4. Topics of the Day
About OKC Design+Tech
About User Experience Design (UXD)
Why UXD is Important
General Concepts in UXD
Resources
Workshop Preparation

5. OKC Design+Tech

6. What Are We?
Design
Talks
OKC Design+Tech

7. Format
Even numbered months
Speakers on design
topics
Odd Numbered Months
Workshops for concept
reinforcement

8. About the Organizers
•Interior
Architecture
•User Research
•Design
Strategy
Vianka Aloras
•Industrial
Design
•Robotics
Research
•Embedded
Programming
Jennifer Droke
•UI/UX Design
•Graphic
Design
•Web
Development
Amy Le

9. We Need …
Speakers Volunteers

10. User Experience Design

11. User Experience Design (UXD) is?

12. The User Experiences
Happen every day
The good ones are transparent
Can be physical, a service, or virtual

13. Bad User Experiences
 Physical
 Norman Doors
 Overly Packaged Items
 Services
 T.S.A. Checkpoints
 Dead end customer support channels
 Software / Virtual
 Software that changes the user experience too fast (not unified)
 Nag Screens

14. Good User Experiences
Physical
Lights (Not noticed)
Good product packaging (Unboxing videos)
Services
Mainly Invisible
Software / Virtual
Not noticed

15. UXD Can Make Life Better
Courtesy call back from customer service rep
Predictive Algorithms
Or…there’s an app for that (anything)

16. UXD Can Make Life Perilous
Box size at pay by weight bar
Agreement for terms of service
Customer support channels designed for
frustration
Bundled software
Endless scroll

17. Why Is User Experience Design
Important?

18. The Bar is Higher Today

19. Habituation to New Technology
Habituation
- A steady decrease in response and reaction to
new stimuli until there is virtually no response at all
This happens with technology too

20. Evolution of the Lightbulb
Technological Advancement

21. Evolution of the Desktop

22. Why is it important for those in tech?
Everyone in the team has a part in the design
process
Those that might seem the farthest away from
design may have the most influence

23. It’s
important
because
We don’t get to touch all parts
of the process
Business goals force some
design decisions
We’re all tugging and pulling in
slightly different directions
There are gaps waiting to be
filled in the process

24. General User Experience Design
Concepts

25. Big
Concepts
User
Research
Usability
and
Accessibility
Prototyping
and
Mockups
User
Onboarding
Design
Patterns
Design
Thinking

26. User Research
Surveys
Usage metrics
User Journey Maps
Personas
Card Sorting

27. Usability and Accessibility
Affordances
Information Scent
Information Architecture
Screen Reader Compatibility
Color Contrast

28. Prototyping and Mockups
Concept Sketches
Wireframes
Paper Prototypes
Mockups

29. User Onboarding / Skeuomorphic Design
Bridging knowledge gaps and adapting users to
new experiences and potentially better
experiences.

30. Design Patterns
Shopping Cart and Checkout
Breadcrumbs
Progressive Disclosure
Dark Patterns

31. Design Thinking
Empathize Define Ideate Prototype Test

32. Resources for Getting Started
The Futur (YouTube)
What is UX Design
High Resolution Design (Podcast/YouTube)
Episode #6 – Phil Gilbert
Episode #7 – Daniel Burka
IDEO: Tim Brown – Change By Design (Book)

33. OKC Design+Tech: Workshop

34. How do you
experience air
travel?

35. Workshop: 6PM - September 11th
Design Thinking 101
Hosted by: Vianka and Jennifer

36. Let’s Start a Discussion
Which topic from today’s talk do you want to learn
more about?
Twitter: @okcdesigntech
Instagram: @okcdesigntech
Facebook: @okcdesigntech

37. References
 Evolution of the Desk (Video)
 Vox – Norman Doors
 Wikipedia – Habituation
 Medium – The Myths of UX Design
 Don Norman – The Design of Everyday Things
 Interaction Design Foundation Resources
 Accessibility
 Design Patterns
 Information Architecture
 User Experience Design
 Affordances