The document provides an agenda and information for a USC Hub/Venue Specific Training. It introduces the USC Hub management team and provides facts about the hub. It discusses volunteer parking, uniforms, credentials, check-in procedures, breaks, policies, health and safety, and radio communication. It then reviews medical and emergency procedures and provides an introduction to the specific venues, including venue staff introductions, sports information, and competition schedules. The training aims to prepare volunteers for working at the USC Hub and its venues during the 2015 Special Olympics World Games.

1. USC Hub/Venue Specific Training

2. HONORED GUESTSBRAND STANDARDSAgenda
Welcome & Introductions
USC Hub Information
• Hub Management Team
• Facts & Figures
• Parking & Transportation
• Uniforms
• Credentials
• Check-in
• Breaks/Dining
• Policies & Procedures
• Health & Safety
• Radio Communication
Medical & Emergency Procedures
Venue-Specific Information
Venue Tour, lead by Venue Directors
FA (Functional Area)-Specific Meeting

3. Introduction of Hub Staff
Megan Deer
General Manager
Matt Holt
Assistant General Manager
Bridget Bacon
Hub Headquarters Manager
Tim Forbes
Hub Guest Services Manager
Stephanie Crookham
Hub Workforce Manager
Ben Harvey
Hub Operations Manager
Diana Becker
Hub Operations Manager
Jeff Ginter
Hub Operations Manager
Terrence Morris
Hub Transportation Manager

4. Introduction of Hub Staff
Jenny Higgs
Hub Spectator Services Manager
Jairo Umana
Hub Technology Manager
Trent Osaki
Hub Medical Manager
Jen Keurulainen
Sport Planning Manager
Joilynn Johnston
Hub Logistics Manager
Kelly Hainlen
Catering Cleaning Waste Mgr.
McCall Hall
Hub Fan Development Manager
Yamily Escalante
Hub Media Manager
Janet Rodriguez
Zabi Mansoory
Healthy Athletes Managers

5. HONORED GUESTSAreas Represented at the Venues
Awards
Catering
Cleaning
and
Waste
Creden0aling
Delega0on
Liaisons
Digital
Strategies
Fan
Development
Guest
Services
Healthy
Athletes
Interna0onal
Rela0ons
and
Protocol
Media
Opera0ons
Medical
Services
Opera0ons
Security
Special
Events
Spectator
Services
Sport
Sport
produc0on
Technology
Transporta0on
Workforce
Management

6. World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 165
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles
since the 1984 Olympic Games.

7. HONORED GUESTS
- 6000 Delegates (Athletes, Coaches &
Staff) housed at USC
- 165 Countries
Games Overview - USC

8. HONORED GUESTS
- 3 Sports – Athletics, Aquatics, &
Basketball
- Non-competition activities
- Opening and Closing Ceremonies
- Festival
- Healthy Athletes & Medfest
- Polyclinic
Games Overview - USC

9. HONORED GUESTSGames Overview - USC

10. Workforce Parking/Public Transportation
• Parking Information
- Workforce Parking will be at the Parking Center
- On-Campus shuttle will pick up at Parking center and drop-off
at various spots on campus
- Campus shuttle runs everyday from 5am – 10pm. The last
pick-up at 10pm will be from 34th and Trousdale
* Your credential is your parking pass!
• Public Transportation Information
• Tap cards
• Metro Expo Line (Light Blue)
• Expo Park/USC Station
• Jefferson/USC Station

11. HONORED GUESTSBRAND STANDARDSWorkforce Parking and Transport Information

12. Workforce Uniforms
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer
than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.

13. HONORED GUESTS
Workforce Uniforms
Uniform Color Key
Officials
Sport
Guest
Services
Medical

14. HONORED GUESTS
Workforce Uniforms
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue

15. HONORED GUESTSBRAND STANDARDSCredentials
Front
Back

16. HONORED GUESTSWorkforce Check-in
Checking in on Venue:
All volunteers are required to check in when they arrive for their shift!
Please arrive at least 15 minutes prior to your scheduled start time.
* Medical volunteers need to arrive 30 minutes prior to your scheduled
start time.
* Your credential is required for check in.
You will check in at your assigned venue
Check in locations:
• Galen Center
• Loker Stadium
• Uytengsu Aquatics Center
• Common Domain – between Alumni Park and McCarthy Quad

17. HONORED GUESTSWorkforce Check-in
Checking in on Venue:
• If you are going to be late or are unable to work your shift, please contact
your supervisor or your Workforce Check In hotline immediately!
• Hotline Numbers and email addresses:
Loker: 213-712-3372/ loker_vol@la2015.org
Galen: 213-712-3522/ galen_vol@la2015.org
Uytengsu: 213-712-2689/ uytengsu_vol@la2015.org
Common Domain: 213-712-2605/ usc_vol@la2015.org
• *Note: These hotline numbers and email addresses will not be active until July
25th

18. HONORED GUESTSBRAND STANDARDSWorkforce Dining/Breaks
Meals:
All volunteers that work a minimum of 5 hours will receive a meal voucher
when you check-in. If you work 10 hours, you will receive two meal vouchers
when you check-in. You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor and the competition schedule
for your venue.
Meal/Break Area:
There are designated break and meal areas for the Volunteers. In these
areas you will be able to find water and get your meals, as well as have a
place to interact with other volunteers.
Your Dining/Break location is Founder’s Park (except Galen workforce)
Hours:
Breakfast:
5:00am
–
9:00am
Lunch:
11:30am
–
2:30pm
Dinner:
5:00pm
–
9:00pm

19. Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games. Please do not
bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty. Some
manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- If you are attending the event and not working, DO NOT wear your uniform
- Lost items should be turned into the Spectator Services Information Booth at the
venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor immediately.
Your supervisor will collect pertinent information about the individual and will radio
the Hub Communication Center. If you have found a lost athlete, please bring them to
the nearest Spectator Services Information Booth.

20. Workforce Policies and Procedures
- If someone approaches you and you do not speak their language, please direct
them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know
but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached
by a member of the media for comment, please refer the media member to the
Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.

21. Health and Safety
Health & Safety
• Hat
• Sunscreen
• Hydration
• Breaks
v Be aware of your surroundings and be aware of
possible illness!

22. Safety
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
Exposed Cables
Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going
too fast, people riding
improperly or carrying a
lot of material?
Unsupervised ladders

23. HONORED GUESTSBRAND STANDARDSRadio Communication
•
Radio
communica0on
will
be
the
primary
mode
of
communica0ng
on
venue
to
ensure
that
all
radio
users
remain
up
to
speed
with
all
issues
and
discussions
at
a
venue
and
hub
level.
• If
your
posi0on
requires
radio
usage
you
will
be
provided
with
one
before
you
are
deployed
to
your
post
by
your
Manager.
This
radio
will
need
to
be
returned
at
the
end
of
each
shiT
to
your
Manager.
• Always
consult
with
your
Manager
ini0ally
if
there
is
an
issue.
• Please
be
courteous
when
communica0ng
by
radio.
Do
not
talk
over
others
and
keep
the
communica0on
concise.
• If
communica0on
is
needed
to
a
radio
user
on
a
different
channel
this
will
be
allowed
and
you
will
receive
radio
training
to
ensure
you
are
shown
how
to
do
this.
• Please
do
not
use
personal
cell
phones
unless
in
the
case
of
an
emergency
or
if
specifically
instructed
to
do
so
by
your
Manager.

24. Emergency Procedures

25. Emergency Procedures
• In the event of any emergency, for assistance call (213) 740-4321.
• In the event of a fire, sound the alarm by pulling the nearest pull
station, leave the building immediately, call for help, and meet at the
designated assembly area.
• During an earthquake, take shelter under a sturdy table, or near an
interior wall away from windows and heavy objects. No need to go
to a doorway. Wait for the shaking to stop and follow directions of
Emergency Team.
• In the event of a campus shooting warning, take shelter indoors,
stay away from windows, and remain inside until all clear by
campus officials. If you hear shots fired in your building, take
shelter, close doors, turn off lights, and silence cell phones. Call
DPS (213) 740-4321 to report incident, and follow directions of law
enforcement when they arrive.

26. Emergency Procedures
• Dispatch of Emergency Services
Personnel
• Ambulance Transport
• Call Boxes on Venue

27. Introduction to Loker Stadium: Athletics
• 972 Athletes
• 330 Coaches and Staff
• 157 Delegations
• Competition from July 25 – Aug 1
• Awards (Robert Woods Plaza)
– July 26, July 29 – Aug 1

28. HONORED GUESTSIntroduction to Loker Venue Team
Venue Director – Ashley Spurlock
Tech
Mgr
Compe00on
Mgr
Guest
Services
Mgr
Media
Mgr
Workforce
Mgr
Spectator
Service
Mgr
Medical
Mgr
Language
Service
Mgr

29. HONORED GUESTS
- 634 Athletes
- 206 Coaches and Staff
- 116 Delegations
- Competition July 25 – Aug 1
- Awards in Lyon Center July 26 – Aug 1
- “My First” and Swimming demos
BRAND STANDARDSIntroduction to Uytengsu

30. Introduction to Uytengsu Venue Team
Venue Director – Greg Neale
Tech
Mgr
Compe00on
Mgr
Guest
Services
Mgr
Media
Mgr
Workforce
Mgr
Spectator
Service
Mgr
Medical
Mgr
Language
Service
Mgr

31. Introduction to Galen: Basketball
• 624 Athletes (66 Teams)
• 180 Coaches & Staff
• 54 Delegations
• Competition from July 25 – Aug 1
• Awards from July 31 – Aug 1
• “My First” and Unified Sports Experience

32. HONORED GUESTSIntroduction to Galen Venue Team
Venue Director – Jerilyn Jones
Tech
Mgr
Compe00on
Mgr
Guest
Services
Mgr
Media
Mgr
Workforce
Mgr
Spectator
Service
Mgr
Medical
Mgr

33. HONORED GUESTSBRAND STANDARDSIntroduction to Healthy Athletes
Healthy Athletes
6 Disciplines
- Eyes, Ears, Mouth, Feet,
Health Promotion, Fun
Fitness
- Largest Health Care Provider
for People with Intellectual
Disabilities
- July 26 – Aug 1, 11am – 7pm

34. Introduction to Healthy Athletes Venue Team
Venue Director – Shelley Taniguchi
Tech
Mgr
Healthy
Athlete
Mgr
Healthy
Athlete
Mgr
Spectator
Service
Mgr
Guest
Services
Mgr

35. HONORED GUESTSBRAND STANDARDSIntroduction to Festival Venue Team
Festival
- Sponsorship activations, stage, entertainment
- Area where athletes, families, honored guests and
spectators can all mingle together
- Hours: Fri. July 24: 12pm – 9pm
Sat July 25: 10am – 12pm
Sun July 26 – Sat Aug 1: 10am – 9pm
Sun Aug 2: 10am – 12pm

36. Introduction to Festival Venue Team
Venue Director – Shelley Taniguchi
Tech
Mgr
Spectator
Service
Mgr
Workforce
Mgr
Media
Mgr

37. HONORED GUESTS
Thank you for attending the USC Hub Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
Questions?
BRAND STANDARDSThank You!

38. Venue Breakouts
Campus
Tours led by Venue Directors
Highlights include: Workforce dining area
Shuttle bus stops
Workforce check-in at venue
Healthy Athletes
Festival area
Spectator Info booths
First Aid