This document provides an agenda and overview for workforce training at the Wilson Harding Golf Course venue for the 2015 Special Olympics World Games. It includes introductions of the venue management team, an overview of the golf competition including number of athletes and countries participating, information on parking and uniforms, and policies around safety, radio communication, and emergency procedures. Golf etiquette and cart safety are emphasized.

1. Griffith Park Venue Specific Training

2. HONORED GUESTSBRAND STANDARDSAgenda
Welcome & Introductions
Wilson Harding Golf Course Information
• Venue Management Team
• Areas Represented at the Venue
• Facts & Figures
• Golf Etiquette
• Parking & Transportation
• Uniforms
• Credentials
• Check-in
• Breaks/Dining
• Policies & Procedures
• Health & Safety
• Golf Cart Safety
• Radio Communication
Medical & Emergency Procedures
• FA (Functional Area)-Specific Meeting

3. Introduction of Hub Staff
- Rod Bailey – Competition Manager
Tom Pulchinski
Assistant General Manager
Mike Bone
General Manager
Rod Bailey
Competition Manager
Kyle
Chang
Hub
Transporta4on
Manager
Mike Ortega
Operations Manager
Tiffany Chang
Hub Medical
Manager
Bonnie Bone
Venue Workforce
Manager
Molly Orr
Hub Workforce
Manager

4. Introduction of Hub Staff
Nick Opitz
Hub Spectator
Services Manager
Jairo
Umana
Hub
Technology
Manager
Jen Keurulainen
Sport Planning
Manager
Mindy Ward
CCW Manager
Tim Forbes
Hub Guest Services
Manager
Shands McCoy
Hub Fan Development
Manager
Ed Gililland
Venue Media
Manager

5. HONORED GUESTSAreas Represented at the Venues
Awards
Catering Cleaning and Waste
Delegation Liaisons
Digital Strategies
Fan Development
Guest Services
International Relations and Protocol
Media Operations
Medical Services
Operations
Security
Spectator Services
Sport
Sport Production
Technology
Transportation
Workforce Management

6. World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 177
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles
since the 1984 Olympic Games.

7. HONORED GUESTSBRAND STANDARDS
Golf Figures:
• 184 Athletes
• 34 Countries
• 175 Volunteers
• 2 x 18 hole courses and skills competition
Competition:
• Training/Practice Day – Unified Sports Experience –
Monday July 27
• Divisioning – Tuesday July 28 and Wednesday July 29
• Competition – Thursday July 30 and Friday July 31
• Awards – Friday July 31
Games Overview – Griffith Park Golf

8. HONORED GUESTSBRAND STANDARDSGames Overview – Griffith Park Golf
Compe&&on
Levels
Level
1
–
Skills
Compe44on
Level
2
–
Unified
Sports
Alternate
Shot
–
9
hole
Level
3
–
Unified
Sports
Alternate
Shot
–
18
hole
Level
4
–
Individual
stroke
play
–
9
hole
Level
5
–
Individual
stroke
play
–
18
hole

9. HONORED GUESTSBRAND STANDARDSGolf Etiquette
Golf is a walking sport – all athletes, coaches and caddies will be
walking the grounds, please pay attention to play.
Do not drive a cart during a players tee-shot, backswing, or putting.
Only drive the cart during a dead time in the action or when the
players are walking to the next hold
Do not drive the carts on fairways or greens
Turn your phone on vibrate
Turn your radio down and listen closely or hold it next to your ear
so that the static does not make noise
Always drive with the players direction when possible, to avoid
golf balls being hit directly at you.

10. HONORED GUESTSGames Overview - LAEC

11. HONORED GUESTSGames Overview - LAEC

12. Workforce Parking
• Parking Information
Workforce Parking will be located in the Mineral Springs parking
lot at the top of the driving range. All Workforce will park at this lot
and walk to the course.

13. Directions
Direc&ons
to
Wilson
Golf
Course
Pro
Shop
110N
or
I-­‐5N
to
CA-­‐134E
Take
the
144A
Exit
toward
Pasadena
Keep
right
to
take
the
Zoo
Drive
Exit
Turn
Right
on
to
Zoo
Drive
Turn
LeU
on
to
Western
Heritage
Dr
Western
Heritage
Drive
turns
in
to
Crystal
Springs
Drive
Follow
signs
to
Wilson
Golf
Course
Pro
Shop

14. Workforce Uniforms
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer
than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.

15. HONORED GUESTS
Workforce Uniforms
Uniform Color Key
Officials
Sport
Guest
Services
Medical

16. HONORED GUESTS
Workforce Uniforms
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue

17. HONORED GUESTSBRAND STANDARDSCredentials
Front
Back

18. HONORED GUESTSWorkforce Check-in
Checking in on Venue:
All volunteers are required to check in when they arrive for their shift!
Please arrive at least 15 minutes prior to your scheduled start time.
* Medical volunteers need to arrive 30 minutes prior to your scheduled start time.
* Your credential is required for check in.
You will check in at your assigned venue
Check in locations:
• Putting Green at the back of the clubhouse
• If you are going to be late or are unable to work your shift, please contact
your supervisor or your Workforce Check In hotline immediately!
Hotline number and email address:
Wilson Harding: 213-712-2646/ wilson_vol@la2015.org
*Note: This hotline number and email address will not be active until July 25th

19. HONORED GUESTSBRAND STANDARDSWorkforce Dining/Breaks
Meals:
All volunteers that work a minimum of 5 hours will receive a meal voucher
when you check-in. If you work 10 hours, you will receive two meal vouchers
when you check-in. You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor and the competition schedule
for your venue.
Meal/Break Area:
There are designated break and meal areas for the Volunteers. In these
areas you will be able to find water and get your meals, as well as have a
place to interact with other volunteers.
Your Dining/Break location is in the Work Force Lounge located in the
upper parking lot at the Operations Compound

20. Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games. Please do
not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty.
Some manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth
at the venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor
immediately. Your supervisor will collect pertinent information about the
individual and will radio the Hub Communication Center. If you have found
a lost athlete, please bring them to the Spectator Services Information
Booth.

21. Workforce Policies and Procedures
- If someone approaches you and you do not speak their language, please direct
them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know
but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached
by a member of the media for comment, please refer the media member to the
Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.

22. Health and Safety
Health & Safety
• Hat
• Sunscreen
• Hydration
• Breaks
v Be aware of your surroundings and be aware of
possible illness!

23. Safety
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
Exposed Cables
Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going
too fast, people riding
improperly or carrying a
lot of material?
Unsupervised ladders

24. Safety
Golf
Cart
Safety
For
the
safety
of
the
athletes,
volunteers,
spectators,
and
everyone
involved
or
a[ending
the
Golf
compe44on
at
the
Special
Olympics
Word
Games
Los
Angeles
2015,
it
is
essen4al
to
understand
the
importance
of
golf
cart
safety.
Most
of
our
carts
are
gas
operated
carts
which
means
they
are
noisy
and
also
leap
and
lurch
upon
stepping
on
the
gas
pedal.
Travel
at
slow
speeds
during
play
and
watch
out
for
golfers
and
coaches
at
all
4mes.
Remember,
not
all
athletes
speak
English.

25. Main Hazards associated with
motorised transport
• Accidents with spectators
• Accidental damage to third party property
• Crowd control at bus drop off and load zones
• Cleaning operations using motorised vehicles

26. Driving of golf carts
• A common cause of accidents at major sport events
– Approved drivers only for golf carts
– Too many persons riding the golf cart
– Driving too fast
– Reversing without looking
– Driving golf carts in large crowds of spectators
– Carrying large boxes / parcels on the back of golf carts

27. How not to ride a golf cart!

28. Venue Cleaning – Separation!

29. HONORED GUESTSBRAND STANDARDSRadio Communication
•
Radio
communica4on
will
be
the
primary
mode
of
communica4ng
on
venue
to
ensure
that
all
radio
users
remain
up
to
speed
with
all
issues
and
discussions
at
a
venue
and
hub
level.
• If
your
posi4on
requires
radio
usage
you
will
be
provided
with
one
before
you
are
deployed
to
your
post
by
your
Manager.
This
radio
will
need
to
be
returned
at
the
end
of
each
shiU
to
your
Manager.
• Always
consult
with
your
Manager
ini4ally
if
there
is
an
issue.
• Please
be
courteous
when
communica4ng
by
radio.
Do
not
talk
over
others
and
keep
the
communica4on
concise.
• If
communica4on
is
needed
to
a
radio
user
on
a
different
channel
this
will
be
allowed
and
you
will
receive
radio
training
to
ensure
you
are
shown
how
to
do
this.
• Please
do
not
use
personal
cell
phones
unless
in
the
case
of
an
emergency
or
if
specifically
instructed
to
do
so
by
your
Manager.

30. Emergency Procedures
HOW
TO
RESPOND
TO
A
MEDICAL
SITUATION:
If
extreme
medical
condi4on
or
the
person
is
unresponsive
please
call
911
and
then
find
a
LAPD
officer,
LAFD
or
Games
Manager.
On-­‐site
personnel
will
provide
a
much
more
rapid
response
in
case
of
an
emergency.
If
a
phone
isn't
immediately
available
find
the
nearest
public
safety
personnel
or
anyone
in
a
Special
Olympics
uniform.
If
the
medical
incident
is
minor
(bumps,
cuts,
bruises
etc)
in
nature
please
alert
your
immediate
supervisor
who
will
contact
Medical
personnel
for
assistance.
Stay
with
the
athlete
un4l
medical
assistance
arrives.
BASIC
EMERGENCY
PROCEDURES
In
the
event
of
any
emergency
contact
the
closest
Games
official
or
LAPD
officer.
Call
911
AFTER
no4fying
the
on-­‐site
official
and
then
follow
up
by
no4fying
your
immediate
supervisor.

31. Evacuation Procedures
Should
the
need
arise
to
Evacuate
the
golf
course,
in
the
case
of
a
brush
fire
for
instance,
you
will
be
no4fied
by
your
manager
and/or
Games
Official.
If
your
posi4on
is
around
the
clubhouse,
that
will
be
the
first
posi4on
of
evacua4on.
If
you
are
on-­‐course
you
will
be
evacuated
to
the
maintenance
parking
lot
off
of
Hole
4
on
Wilson.
We
will
congregate
in
the
parking
lot
or
play
ground
across
the
street,
wherever
directed.
If
it
is
necessary
to
evacuate
all
volunteers
will
be
no4fied
and
you
can
begin
to
move
to
these
two
safe
haves.
Games
Officials
and
Rules
Officials
will
assist
players
and
coaches
to
exit
the
course
at
the
same
4me.

32. HONORED GUESTS
Thank you for Attending the Griffith Park Hub Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
BRAND STANDARDSThank You!
We
will
now
break
into
Func4onal
Areas.