2. HONORED GUESTSBRAND STANDARDSAgenda
Welcome & Introductions
Long Beach Hub Information
• Venue Management Team
• Facts & Figures
• Parking & Transportation
• Uniforms
• Credentials
• Check-in
• Breaks/Dining
• Policies & Procedures
• Health & Safety
• Radio Communication
Medical & Emergency Procedures
Venue-Specific Information
Venue Tour, lead by Venue Directors
• FA (Functional Area)-Specific Meeting
3. Introduction of Hub Staff
Kevin Carrera
General Manager
Tom Brooks
Assistant
General Manager
Brandon Hough
Operations Manager
Salina Areyan
Hub Workforce
Manager
Tim Trefts
Hub Spectator
ServicesManager
Heather Browning
Hub Guest Services
Manager
Shereef Moustafsa
Hub Technology
Manager
Jennifer Jordan
Hub Media Manager
4. Introduction of Hub Staff
Kevin Cantu
Sport Production
Manager
Joe Adams
Hub Logistics
Manager
Joe Palminteri
Hub Transportation
Manager
Nizar Tawil
Catering, Cleaning &
Waste
Angelo Aparicio
Hub Fan Development
Manager
Courtney Nicholas
Hub Medical Manager
5. HONORED GUESTSAreas Represented at the Venues
Awards
Catering
Cleaning
and
Waste
Creden0aling
Delega0on
Liaisons
Digital
Strategies
Fan
Development
Guest
Services
Interna0onal
Rela0ons
and
Protocol
Media
Opera0ons
Medical
Services
Opera0ons
Security
Special
Events
Spectator
Services
Sport
Sport
produc0on
Technology
Transporta0on
Workforce
Management
6. World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 177
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles
since the 1984 Olympic Games.
7. Workforce Parking
• Parking Information
- Workforce Parking will be at:
The Pike Parking Structure
65 S Cedar Ave
Long Beach, CA 90802
* Workforce at Aquarium Way, Alamitos Beach and Belmont Pier
Marine Stadium
5255 Paoli Way
Long Beach, CA 90803
* Workforce at Marine Stadium
*Your credential is your parking pass!
8. Workforce Uniforms
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer
than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.
10. HONORED GUESTS
Workforce Uniforms
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue
12. HONORED GUESTSWorkforce Check-in
Checking in on Venue:
All volunteers are required to check in when they arrive for their shift!
Please arrive at least 30-45 minutes prior to your scheduled start time in order to
catch the shuttle and be at your venue on time..
• Medical volunteers need to arrive at least 45 minutes prior to your scheduled
start time in order to catch the shuttle and be at your venue on time..
• Your credential is required for check in.
You will check in at your assigned venue
Check in locations:
• Aquarium Way (213) 712-2932/ aquarium_vol@la2015.org
• Alamitos Beach (213) 712-3534/ alamitos_vol@la2015.org
• Belmont Pier (213) 712-2687/ belmont_vol@la2015.org
• Marine Stadium (213) 712-3463/ marine_vol@la2015.org
• If you are going to be late or are unable to work your shift, please contact
your supervisor or your Workforce Check In hotline immediately!
• *Note: These hotline numbers and email addresses will not be active until
July 25th
13. HONORED GUESTSBRAND STANDARDSWorkforce Dining/Breaks
Meals:
All volunteers that work a minimum of 5 hours will receive a meal voucher
when you check-in. If you work 10 hours, you will receive two meal vouchers
when you check-in. You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor and the competition schedule
for your venue.
Meal/Break Area:
There are designated break and meal areas for the Volunteers. In these
areas you will be able to find water and get your meals, as well as have a
place to interact with other volunteers.
Your Dining/Break location is at your specific venue
Aquarium Way, Alamitos Beach, Belmont Pier or Marine Stadium
Hours:
Breakfast:
6:00am
–
9:00am
Lunch:
11:30am
–
2:30pm
Dinner:
5:00pm
–
9:00pm
14. Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games. Please do
not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty.
Some manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth
at the venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor
immediately. Your supervisor will collect pertinent information about the
individual and will radio the Hub Communication Center. If you found a lost
athlete, please bring them to the nearest Spectator Services Information
Booth.
15. Workforce Policies and Procedures
- If someone approaches you and you do not speak their language, please direct
them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know
but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached
by a member of the media for comment, please refer the media member to the
Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.
16. Health and Safety
Health & Safety
• Hat
• Sunscreen
• Hydration
• Breaks
v Be aware of your surroundings and be aware of
possible illness!
17. Safety
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
Exposed Cables
Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going
too fast, people riding
improperly or carrying a
lot of material?
Unsupervised ladders
18. HONORED GUESTSBRAND STANDARDSRadio Communication
•
Radio
communica0on
will
be
the
primary
mode
of
communica0ng
on
venue
to
ensure
that
all
radio
users
remain
up
to
speed
with
all
issues
and
discussions
at
a
venue
and
hub
level.
• If
your
posi0on
requires
radio
usage
you
will
be
provided
with
one
before
you
are
deployed
to
your
post
by
your
Manager.
This
radio
will
need
to
be
returned
at
the
end
of
each
shiU
to
your
Manager.
• Always
consult
with
your
Manager
ini0ally
if
there
is
an
issue.
• In
addi0on
the
Hub
Communica0on
Center
is
the
central
communica0on
point
for
the
Hub
and
is
available
through
Channel
1
if
further
assistance
is
needed.
• Please
be
courteous
when
communica0ng
by
radio.
Do
not
talk
over
others
and
keep
the
communica0on
concise.
• If
communica0on
is
needed
to
a
radio
user
on
a
different
channel
this
will
be
allowed
and
you
will
receive
radio
training
to
ensure
you
are
shown
how
to
do
this.
• Please
do
not
use
personal
cell
phones
unless
in
the
case
of
an
emergency
or
if
specifically
instructed
to
do
so
by
your
Manager.
19. Emergency Procedures
Venue
Evacua:on
Protocol:
Aquarium
Way
–
If
any
event
should
create
a
need
to
evacuate
the
event
venue/field
of
play,
all
athletes,
spectators,
and
workforce
will
be
directed
towards
the
Aquarium
Way/Golden
Shore
roundabout
at
which
point
further
guidance
will
be
issued
on
how
to
proceed.
Alamitos
Beach
–
If
any
event
should
create
a
need
to
evacuate
the
event
venue/field
of
play,
all
athletes,
spectators,
and
workforce
will
be
directed
towards
the
Marine
Green
parking
lot
at
which
point
further
guidance
will
be
issued
on
how
to
proceed.
Belmont
Pier
–
If
any
event
should
create
a
need
to
evacuate
the
event
venue/field
of
play,
all
athletes,
spectators,
and
workforce
will
be
directed
off
of
the
pier
and
towards
the
parking
lot
at
which
point
further
guidance
will
be
issued
on
how
to
proceed.
Marine
Stadium
–
If
any
event
should
create
a
need
to
evacuate
the
event
venue/field
of
play,
all
athletes,
spectators,
and
workforce
will
be
directed
to
head
southeast
from
the
venue
towards
the
Marine
Stadium
Park
parking
lot
at
the
southeast
most
corner
of
the
venue
at
which
point
further
guidance
will
be
issued
on
how
to
proceed.
20. Emergency Procedures
• In the event of any emergency, for assistance call 911.
• In the event of a fire, call for help, and meet at the designated
assembly area.
• During an earthquake, take shelter under a sturdy table, or near an
interior wall away from windows and heavy objects. No need to go to
a doorway. Wait for the shaking to stop and follow directions of
Emergency Team.
21. Emergency Procedures
• Hub Communications Center
• Dispatch of Emergency Services
Personnel
• Ambulance Transport
22. Introduction to Aquarium Way: Cycling
• 178 Athletes
• 70 Coaches and Staff
• Venue Director/Cycling Comp Manager: Blair Cohn
• Competition from July 27 – 31
• Awards (Alamitos Beach) July 28 – July 31
• Unified Sports Experience
• Competition Route:
23. HONORED GUESTS
• Competition Manager Anneka Sakovich
• 34 Athletes
• 12 Coaches and Staff
• Competition July 26 – July 29
• Awards (Long Beach Awards Plaza) July 29
BRAND STANDARDSIntroduction to Alamitos Beach: Beach Volleyball
24. HONORED GUESTS
• Competition Manager Anneka Sakovich
• 86 Athletes
• 28 Coaches and Staff
• Competition July 26 and 30
• Awards (Long Beach Awards Plaza) July 30
• High Performance Athlete Demonstration: July 26
• Coaches Clinic: July 31
BRAND STANDARDSIntroduction to Alamitos Beach: Open Water Swimming
25. HONORED GUESTS
• Competition Manager Jonathan Pauley
• 19 Athletes
• 5 Coaches and Staff
• Competition July 26
• Awards (Long Beach Awards Plaza) July 26
• Competition Route:
BRAND STANDARDSIntroduction to Alamitos Beach: Triathlon
26. HONORED GUESTS
• Competition Manager Jonathan Pauley
• 28 Athletes
• 10 Coaches and Staff
• Competition: August 1
• Awards (Long Beach Awards Plaza): August 1
• Competition Route:
BRAND STANDARDSIntroduction to Alamitos Beach: Half Marathon
27. HONORED GUESTS
• Venue Director: Greg Sack
• Competition Manager: Michael Segerblom
• 55 Athletes
• 17 Coaches & Staff
• Competition from July 27 – Aug 1
• Awards (Belmont Pier) Aug 1
• Unified Sports Experience
Introduction to Belmont Pier: Sailing
28. HONORED GUESTSBRAND STANDARDSIntroduction to Marine Stadium: Kayaking
• Venue Director: Robby Yam
• Competition Manager: AC DuPont
• 65 Athletes
• 28 Coaches & Staff
• Competition from July 28 – July 31
• Awards (Marine Stadium) from July 30 – July 31
• Unified Sports Experience
29. HONORED GUESTS
Thank you for attending the Long Beach Hub Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
BRAND STANDARDSThank You!
30. Breakouts
We will now tour the Venue lead by the Venue Director.
We will then break into Functional Area and meet our teams.
