Delilah Black seeks a customer and technical support position where she can utilize her strong communication skills and experience resolving technical issues to provide exemplary customer service. She has over 5 years of experience in customer service roles including as a technical support advisor where she received high satisfaction ratings from customers.

1. DELILAH BLACK
Lithonia,GA, 30038 | 678-368-2047 | Delilahb10@yahoo.com
SUMMARY
Enhancing partnershipsas a customer&technicalsupport specialist fora reliable aggrega
tion.
COMPUTER SKILLS
Languages
· Fluent in English & Intermediate Spanish; written &oralSoftware
Software
· Mac OS X, iOS, Windows XP-8, Microsoft Office Pro 2013, PowerPoint,Excel,
Access,Publisher,Numbers,iPhoto,45WPG.
EXPERIENCE
04/2013-12/2014
Lithonia,GA
Tier 1 Tech. Support/Customer Service Adviser, Kelly Services
· Received inbound/outboundcalls to resolve technicalproduct/service issues while
providing exemplary customersupport to Apple Customers on iOSdevices.
· Responsible forcalming customers soto walkthemthrough regaining access to their
accounts/devices.
· Provided prompt,reliable & accurate services/information to customers while using
screen sharing tools to guide customers throughcomplextrouble-shootingroutines &
gaining rapport/adjusting to the technicallevelofthe customer.
· Displayed strongcommunication&listening skills using empathy at alltimes.
· Ensured prompt callresolution foraverage handle times &maintained high quality
assurance/customersatisfactionstandards.
· Possessed consistent 100% quotas/VSAT’s (very satisfied customers).
· Offered product protection plans to customers.
· Warmtransferalofcustomers to appropriate departments where applicable.
· Emailed customer/provided pertinent technologicalarticles,scheduled repairs/Genius
Bar Appointments,processedcustomer’s orders/transactions forproducts/services.
· Explained processes/services/features to nontech savvyindividuals.
2/2011-5/2013
Decatur,GA
Learning & Tutoring Center (LTC)/Advising & Enrollment Student Ass
istant, GPC
· Assisted&distributed LTCinformation to current &potentialstudents.
· Monitored/proctored tutorsessions while assisting otherstudents.

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· Assistedsecretary with phone reception,data entry,copies &mail retractions.
· Directed prospective/current students to enrollment/advisory counselors.
· Gave prospectivestudents fulltours around Georgia PerimeterCollege (GPC)
7/2009-8/2011
Decatur,GA
Customer Service/Cashier, Maxway/Roses Wholesale Stores
· Rang up store-bought items usinga cash register.
· Re-stocked grocery items &merchandise while reorganizing the shelves/frontend ofthe
store.
6/2006-11/2008
Alpharetta,G
A
Receptionist/CSR,Spherion,StaffSource/COMCAST-Temporary Assoc.
· Contracted with various insurance agencies to provideFood Stamp information/services
to displaced Hurricane Evacuees (Rita)frommultiple affected regions.
· Process internationalreports frominsured about car/home damages.
· Setup drive-in appointments,providedupdates &logged client’s information into State
Farm computersystems.
· Organized files & office areas while bestowing company information to visitors.
· Preparation ofshipment to/distribution ofmail to office employees.
· Contacted & built rapport with currentComcast customers to update themon new
services.
· Entered customer’s personalinformation into complexcomputerprograms.
12/2005-11/2007
Tucker,GA
Decatur,GA
File Clerk/Tax Return Extractor,DFCS,Bank ofAmerica,Dollar Tree
· Organized & filed documents forFood Stamp Case Workers.
· Used copier/faxmachines,proof-read personaldocuments,received&inspected
incoming mail, & unpacked mail-roomsupplies.
· Sorted taxforms, ran checks &vouchers fordecoding.
· Rang up store merchandise with cashregister&reorganized store.
9/2000-8/2005
Baton Rouge,
LA
Tucker,GA
Volunteer Office Assistant, Cashier,Robert E.Lee/B.R.G,Circle K Gas Station
· Phone reception,filing,& performed library account transactions at localhigh schools.
· Calculated Payroll& Timesheets in hospitalsecurity office.
· Dispatch Assistant in Security Office at Baton Rouge GeneralMedicalCenter.
· Cashiered,stocked grocery items,&prepared foodat Circle K Gas Station.
EDUCATION
06/2010-05/2013 Associate of Science inArtDegree, Georgia Perimeter College
08/2000-06/2004 H.S. Diploma, FortunaUnion,Robert E.Lee,B.R. Magnet & TaraHigh Schools
NationalCareer ReadinessCertificate; Level:SILVER-Issue Date:8/26/2008
Certificate #: 4H2XJFY8SMD1 http://www.act.org/certificate/verify.html
VOLUNTEER, ENTREPRENEUR & COMMUNITY INVOLVEMENTS
Career services assistant at GoodwillIndustries & Community Math/EnglishTutorYouth Adviser/Counselor.