Bill Miller has over 20 years of experience in operations management, dispatching, customer service, and technical roles in the propane and telecommunications industries. He has a proven track record of improving efficiencies, developing safety programs, and fostering positive relationships with regulators and customers. Miller is skilled in time management, problem solving, and learning new software. He holds diplomas in Networking Technology and Telecommunications from Sir Sanford Fleming College.

1. BILL MILLER
1281 Olympus Ave (705) 927-5012
Peterborough, Ontario bmiller18@cogeco.ca
K9H 6V9
HIGHLIGHTS OF QUALIFICATIONS
Strong work history with a diverse background
Exceptional communication and interpersonal skills
Analytical and exceptional problem solver-Work well unsupervised
Adept in time management and organization-Computer literate-Enthusiastic learner
Productive independent worker and a team player
DEMONSTRATED SKILLS AND ABILITIES
Operations Management
• Management duties; Service Manager, Dispatcher, Project Creation, Coordination and
Implementation, Compliance Coordinator, Stock and Inventory Controller and Customer Relations
• Prioritized tasks and organized daily workloads for all field staff
• Developed, implemented and controlled a wide range of projects, working independently and
collaboratively to improve on customer service and company performance
• Developed and implemented safety programs such as OH&S and industry compliance programs
• Developed, implemented and controlled several operations improvement programs including asset
control, delivery efficiency, customer account maintenance procedures, various industry inspection
requirements as well as other related policies and procedures
• Worked personally with local industry regulators to foster productive relationships
• Created and implemented safety and training sessions to help Kelly’s employees and authorized
contractors to work towards a higher industry standard
• Devoted above average efforts and time in the effort to improve on company performance and
success
• Developed detailed reports involving delivery optimization, fleet maintenance, personnel
performance as well as many other reports/tools
• Personal efforts and initiative vastly improved field efficiencies
• Managed up to 13 seasonal and full time employees
Dispatcher / Technician
• Improved and ensured optimal delivery performance for thousands of propane and oil customers
improving drastically on pre-existing standards
• Worked with IT to develop new dispatch software functionality and in turn streamlined delivery and
account maintenance
• Maintained customer schedules, assigned delivery and employee schedules resulting in a substantial
improvement in delivery efficiencies
• Interacted with several contract partners to organize installations, answer regulation related inquiries
and build relationships
• Demonstrated excellent planning and coordination skills by significantly reducing customer run outs
while maximizing per delivery volumes
• Interacted with customers to assess needs, troubleshoot problems and offer solutions
• Coordinated with sales in the acquiring, booking and servicing of new customers

2. • Attended numerous professional development courses relating to operations, customer service, and
operational management
BILL MILLER… continued Page 2
Technical
• Gained a broad knowledge of technical principles and practices during nearly 20 years as a G-2
propane technician, communications technician and 3 years of technical training
• Excellent knowledge of propane industry regulations
• Completed training in networking technology and telecommunications
• Installed and repaired telephone systems for residential and small business clients
• Assessed product performance for IP telecommunication switches and provided ongoing assistance
to senior testers during product development
• Experienced in Windows, Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint,
MS Project, J.D. Edwards and PICK dispatching software
• demonstrated ability to learn other proprietary and non-proprietary software applications
Communication / Customer Service
• Communicated technical information in a clear concise manner with customers and employees to
established open lines of interaction
• Interacted with industry governing bodies to maintain industry compliance and improve
relationships with the industry regulators
• Resolved customer issues related to delivery, warranty, repair, maintenance, and scheduling
EMPLOYMENT EXPERIENCE
Kelly’s Fuel Operations/Service/Dispatch/… 2008-Current
Numet Engineering Electrical Control Panel Assembly 2007-2008
Minacs Worldwide Macintosh Consulting Agent 2006-2007
Ajilon Communication Install and Repair Contractor 2004-2006
Mitel Networks Functionality Engineer (Student) 2004
ICG/Superior Propane Service Technician/Dispatcher 1989-2001
EDUCATION
Sir Sanford Fleming College
Networking Technologist Graduate 2004
Received Letters of Academic Achievement/Honours
Telecommunications Technician Graduate 2001-2003
RELEVANT TRAINING
* Trained extensively in Customer Service and Interpersonal Relations
* Trained extensively in workplace relations by attending courses such as:
Individuals in the Workplace, Teams in the Workplace, Managing Technical Projects, Effective Problem
Solving and Working with Business and Industry, Conflict in The Workplace, Dealing With Difficult
Employees and many other courses
REFERENCES AVAILABLE UPON REQUEST