Second Quarter, Lesson 1

1. 1.1 Preparing Reception area for Guest Arrival
Provide Accommodation
Reception Services
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

2. is the central location in the hotel
where the first point of contact happens
between the guests and the hotel staff.
This area usually operates 24/7 hours.
Preparing and maintaining the
reception area is also a key to avoid
customer complaints.
Reception area…
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

3. 1. Always check necessary equipment and
technology prior to use. Equipment like:
Below, are the methods in preparing the reception area:
•Computer and printer
•Photocopier
•Register/Terminal/
EFTPOS machine
•Key card machine
•Registration cards
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

4. Make sure that all equipment is
working as intended. Familiarize
yourself on how the equipment works
and know how to fix minor faults and
problems such as, paper stuck in the
photocopier. Lastly, have a back-up
supplies for front office supplies like
forms, vouchers, pens, and paper.
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

5. 2. Review and check daily arrival details prior
to guest’s arrival.
The arrival list is very
important in reviewing and
checking guests’ details. For a
manual system, alphabetical
listing of guests’ name is very
important as this is the only
way you know who is coming
into the hotel.
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

6. Details on the arrival list may include:
• Alphabetical listing of expected arrivals - helps to find guests if you are
having difficulty spelling their name
• Time of arrival – check the time of arrival to get the room ready (pre-
allocate a room)
• Type of room – select the appropriate room based on the type
requested and the rate.
• Rate quoted
• Special requests – arrange special requests. Example: non-smoking
room, arranging fruit and flowers to be put into the guest room.
• Payment details
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

7. Fully prepared reception area is
needed for group arrival for this make
the area busy at check in. Some hotels
will use a group arrival report, which
is helpful for reception. This group
arrival report contains information
specific to the group.
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

8. 3. Allocate guest rooms according to guest
requirements.
Guest requirements may include:
•Nonsmoking room
•King size bed
•Interconnecting rooms
•Poolside room, etc
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

9. Room allocation to:
•Individuals - Specific room types such as the
“presidential suite”, “family suites”,
“interconnecting rooms”, or “honeymoon suites” will
be allocated to the guest’s reservation at the time
the reservation is made to ensure the room is
“blocked off” to the guest.
•Group - Rooms are pre-allocated for all group arrivals
according to the reservation request and hotel policy.
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

10. 4. Following up uncertain arrivals or
reservation.
During full house situations it is
important to follow up on all uncertain
arrivals. The goal of following up
uncertain arrivals or reservation is to
optimize room sales.
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

11. 5. Compile arrival lists and distribute to
relevant personnel and departments.
• Distribution of arrival list to relevant personnel and department
is important because it informs them about what is happening
within the hotel and allows them to make decisions. Relevant
personnel and departments may include:
- Housekeeping - Concierge - Porters - Security
- Food and beverage - Management - Laundry - Kitchen
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

12. 6. Inform colleagues and other departments
about guest’s special request.
Special request may include:
•Extra soap,
shampoo/conditioner
• Ticket for theatre
•Stocking the mini-bar with
a specific beverage.
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

13. Reference:
https://www.e-tesda.gov.ph/
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21

14. Thank You!!!
Prepared by: Lyssette Ann G. Cordovero, Capiz National High School, Technology and Livelihood Education,
Front Office Services-9, S.Y. 2020-21