This document provides a summary of Christopher Chew's career history and qualifications. He has over 40 years of experience in the telecommunications industry, holding various management positions at companies such as Pacific Bell, Compath, Northern Telecom, United Technologies Communications, AT&T, and currently as an IPGNA Manager at AT&T. Throughout his career, he has managed installation, repair, and technical support teams, overseeing operations, personnel, budgets, and customer issues. He has extensive experience designing and implementing telecommunications systems and provides strong leadership skills.

1. ChristopherCraigChew
810 Joree Lane
San RamonCalifornia94582
(415)412-5775
Purpose :To finda managementpositioninacompanyto endmycareer with. I have spentmostof my
careerin the telecommunicationsindustrybutamopento anymanagementpositionwithinyour
company.
Education:BishopO’DowdHighSchool graduated1970 Universityof SanFranciscograduated1974 with
a BA in PublicAdministrationUniversityof SanFranciscograduatedMBA inBusinessOperationsand
ProjectManagement
EmploymentHistory
July1974 – November1980 – PacificBell
Business Office Supervisor–Managed18 service representativesinaresidential businessoffice that
tookcare of billingandordersforresidential customers.Dutiesinclude handlingcustomercomplaints
and inquiriesforresidentialservice.Tookcare of billingdisputesandnegotiatedlate paymentsand
restorationof service.Tookcare of trainingthe service representativesinadministrative issuessuchas
attendance andqualityof service tothe customers
November1980 – December1985 – Compath
InstallationManager–Managed 19 techniciansoutinthe field.We installedRohmtelephone systems
and otherPBXsystems.Designingeachsystemandbackbone jobstomake sure the estimate tothe
customerwasrealistic.Trainedthe techniciansinRohmtechnology.Qualifiedeach jobandmade sure
the installationmade companyandRohmstandardsandthe customer’swishes. Tookcare of all
administrativefunctionsincludingqualitiesattendanceandotheradministrative duties.Auditedeach
jobfor qualityandreconciliationof each installation.
December1985 – June 1990 – NorthernTelecom
InstallationManager–Managed 21 techniciansoutinthe fieldwiththe SanFranciscoRegion.Installed
large installationsof NorthernTelecomPBXsystemsincludingprojectslike the Federal Reserve Bankin
San Franciscoand KaiserHospital inBerkeleyCalifornia.Designedandbackbonedeachjobandmade
sure the jobscame inunderbudgetand complete percompanystandardsandcustomer’swishes.
TrainedtechniciansonNorthernTelecomstandards.Tookcare of all of the administrativefunctions
includingqualityof workattendance andotheradministrative dutiesAuditedjobsforqualityand
reconciliationof eachinstallation.

2. June 1990 – June 1995 – UnitedTechnologies Communications
InstallationandOperationsManager– Managed3 supervisorsand45 techniciansforthe San Francisco
Regionoffice.Tookcare of twoinstallationcrewsandone MovesandChangescrew . We installedPBX
telephonesystemsandsmall telephonecommunicationssystemsforbusinessesinNorthernCalifornia.
Designedandbackbonedeachjobandmade sure the jobscame inunderbudgetand complete per
companystandardsand customer’swishes.TrainedtechniciansonUnitedTechnologystandards.Took
care of all administrative functions includingpersonnelandqualityof workandattendance standards.
Auditedall jobsforqualityandreconciliationof eachinstallationandaddition.
June 1995 – June 2001 PacificBell
Central Office Supervisor– Supervised18-20 techniciansin10 differentcentral officesinSanFrancisco.
Responsible forthe FramesandSwitchfrom1995-1996 at SNFC01 and21 central officesThenin1196
thru 2004 tookresponsibilityof the NTECinthe outlyingofficesinSanFranciscoCa.SNC 04, 05, 06,
12,13, 14,17,54,64 and Colma01. Was responsible forschedulingforce balancing,payroll,and
attendance duringmytenure.The NTECinvolvedall the transportelementswithinthe central offices.It
alsoincludesthe fiberandCLECequipmentineachoffice.Responsibleforall MOP(methodsof
procedure) andvendormeetings.Developedtrainingprogramsforhybridtrainingof COMTECHsfor
bothswitchand NTEC technicians.Wasthe safetymanagerandERIC managerfor the SNFCLFO.
June 2001-June 2004 – AT & T
IT Engineering–ImplementationEngineer–Responsible forengineeringDSLinstallationof equipment
indifferentcentral officesfromSunnyvaleCaliforniatoBigSur, California.Workedwithvendorsto
insure thatthe jobswere completedanddone underbudget.Dutiesinclude orderingthe equipment,
puttingoutthe bid sothat the vendorscanbidon eachinstallation.Choose the propervendorforthe
jobwhetheraDSL systemoran ATM and thenoversee theminstallingthe equipmentinthe central
office. Beingaformercentral office supervisorIwasable to make sure the vendorswere installingthe
equipmentproperlyinthe central offices.Workingwiththe maintenance engineersandvendor
managerswe wouldthencheckforqualityandreliabilityandthenauditthe inventoryandclose the
budgetof each job.Everyjobwas expectedtobe completedunderbudgetandturnedupontime
withoutanydeviations.
June 2004-August 2007 – AT & T
InstallationandRepairManager– Manager one eveningcrew inSanFranciscoof 15 technicianswith
POT and DSL repair.TransferredtoBerkeleyCaliforniainDecember204 and manager24 techniciansin
the BerkeleyCaliforniayard.Wasresponsibleforall installationandrepairandcable crewsinthe
BerkeleyyardincludingPOTS,HighCapsDSL andcable maintenance includingcable failures.Tookcare
of payroll attendance andall otherpersonnel matters.Handledall customerescalationsinthe Berkeley/
Richmondregion.

3. August2007 – January 2015 – AT & T
Tier2 Tech SupportManager - Supervised18 tier2 technical supportstaff agents.We offeredtechnical
supportfor DSL and Uverse servicestocustomersandinterdepartmental teams.We were the escalation
departmentformissedLFOappointmentsforinstallationandmaintenance.We offered technical
supportto customerswhenthe Tier1 teamcould notaddressthe customer’sissues.Ihandled
attendance,payroll scheduling,andcustomerescalations.IwasBET trainedaswell asCRM and Call
Tracker trainedinMSOC and AcceleratedService Promise Performance. Iwasthe safetymanagerfor
the departmentandI completedthe yearlyCompliance safetyreview aswell astookcare of Fire Drills
and Safetyinvestigations.
January2015 – PresentAT&T
IPGNACManager – Currentlysuperviseover23Uverse IPGNACTechnical Supportagents.We offer
technical supportforcustomersandinterdepartmental technical supportforUverse atAT&T Internet
Services.We alsoact as the escalationdepartmentformissedLFOappointmentswithDSLin
installationsandmaintenance.Ourmainfunctionis tocorrect incorrectordersinUverse and change the
provisioning assignmenttoonesthatwill work.Thisrequiresresearchingthe customer’sarealooking
for available assignments.Ihandle attendance,payroll,schedulingandcustomerescalations.IamBERT
trainedas well asCRMand call tracker TrainedinMSOC and AcceleratedService Promise Performance .
I was the safetymanagerforthe departmentandI tookcare of the fire drills,accidentinvestigationsand
yearlycompliance safetyreviewforthe district.