Jere Steven Dorough has over 20 years of experience in project management and technical support roles at BJC Healthcare in St. Louis, Missouri. He has managed projects involving clinical and IT systems and supported over 20 applications. Dorough is skilled in requirements assessment, problem management, technical support, and building strong client relationships. He has a background in computer science and business and is passionate about project management and building high-performing teams.

1. Jere Steven Dorough
602 Applewood Drive
Kirkwood, MO 63122
Mobile: 314-570-8114
Email: steven.dorough@att.net
EXECUTIVE SUMMARY
Experienced professional with skills in project management, support management, problem solving and training.
Also experienced in a wide range of technical skills to help improve individual, team, client and organizational
performance. Comfortable communicating both verbally and in writing at all levels, from project team to clients
and vendors. Exceptional facilitation, organizational, analytical and planning skills. A passionate project
manager, dedicated in building strong working relationships as a key to working with great teams that produce
exceptional results.
PROFESSIONAL EXPERIENCE
BJC HEALTHCARE, Information Systems - St. Louis, MO 06/1997 – Present
Project Manager – IS Corporate Solutions Team (2015 to Present)
 Project Manager - Corporate Solutions, Capital Project Team (2015 to Present)
Manage IT and clinical projects from initiation through close, helping to define scope, goals, timelines,
risks/issues with team members, clients and vendors, following the PMO processes. Projects include:
Raisers Edge add-on module OMATIC, Raisers Edge add-on module Auction Maestro, EPIC Track for BJH
and PWHC/BJSPH, SNOW for IS Asset Management, Activeware and begin efforts for Forms on Demand
(FOD) Project. Also developed an analysis document for existing issues with the McKesson BDS
application to identify root cause, findings and an IS recommendations. This is being used to develop a
project, implementing a new IS supported technology and solution for our client base for potentially multiple
applications.
 Operations Manager - Corporate Solutions, Support Team (2012 to 2015)
Project Manager for team of 8 analysts, responsible for supporting over 20 applications, pro-active
monitoring, responding to issues reported by customers and resolving incidents within our service level
agreement. Some of the main supported applications were Clarity, Shiftwise – BJC Contractor Invoicing
system, MICROS – point of sale systems for all Cafeterias, Unify – point of sale system for most all Gift
Shops, the Mainframe emp. badge charge sub-system with Payroll (for valid emp. badge file and daily emp.
badge charge file for payroll deductions), ECHO Physician Credentialing system, Raisers Edge – Foundation
fund raising system, CornerStone – CLL LMS, McKesson BDS, Hyperion, Kauffman Hall and HCC.
o Instruct, direct and monitor the work of systems analysis personnel
o Managed personnel meetings, annual Reviews, and Performance Exchanges
o Ensure staffing needs are met and proper training is obtained for staff
o Establish and implement project management processes and methodologies
o Maintain and grow relationships with customers, business analysts and team members to
understand business requirements that drive analysis and design of quality technical solutions
Also for reported issues, upgrade efforts and status of the applications
o Work closely with many other IT departments/teams for systems monitoring and troubleshooting,
i.e. IIG, IS Security, DBA, Infrastructure and a wide variety for any interface feeds up or down
stream
o Work closely with many departments outside of IS for projects and support efforts, BJC Finance
& Payroll, BJC Treasury, BJH Foundation, SLCH Foundation, Morrison Food and Nutrition (all
BJC Cafes), Center for Life Long Learning, Center for Clinical Excellence to name a few
o Assemble project plans and teamwork assignments, direct and monitor work efforts on a daily
basis. Also serve as PM for projects that were better fit for the support team vs. Capital team
o Identify resource needs, preform quality review, escalate functional, quality and timeline issues
o Develop budget estimates for budget future cycle efforts, new projects, maintenance renewal
budgets and labor budgets for supported applications. Also Negotiate vendor contracts as needed

2. Team Lead - IS Corporate Solutions Team (2011 to 2012)
Lead team of 6 analysts, responsible for supporting over 20 applications, pro-active monitoring, responding
to issues reported by customers and resolving incidents within our service level agreement.
Same set of applications as listed in above team/role.
o Instruct, direct and monitor the work of systems analysis personnel.
o Manage personnel meetings and annual Reviews.
o Serve as the PM for projects with small budgets and or limited duration.
o Establish and implement project management processes and methodologies.
o Maintain and grow relationships with customers, business analysts and team members to
understand business requirements that drive analysis and design of quality technical solutions.
Also for reported issues, upgrade efforts and status of the applications.
o Work closely with other IT departments/teams for systems monitoring and troubleshooting.
o Assemble project plans and teamwork assignments, direct and monitor work efforts on a daily
basis.
Senior Analyst - IS Corporate Solutions Team / Applications Support Team (1997 to 2011)
During this time range worked on variety of teams supporting both business and clinical applications. Acted
as primary support and SME for the following applications:
o MICROS – point of sale systems for all Cafeterias (2008 to 2011)
 Ran MICROS upgrade project, moving to an enterprise version for client use and support
o Unify – point of sale system for most all Gift Shops (2008 to 2011)
 Ran Unify upgrade projects for Win 7 compliance
o EDMS – document scanning system used by Registration and Patient Accounting depts.
 Assisted with implementation of this project through the go-live, also developed and did
all of the client training (2005 to 2008)
o SoftMed – Medical Records and Transcription system (2001 to 2005)
o PHS – McKesson Patient Scheduling System (1997 to 2001)
CORE COMPETENCIES
 Information Systems Management  Vendor Relations  Software Support
 Requirements Assessment  Problem Management  Technical Support
 Staff Mentoring & Supervision  Customer Relationships  Process Improvement
TRAINING
 Cause Mapping – 2015  Crucial Conversations – 2015
 ITIL v3 - 2014
 Starting Line – 2013
 Starting Line – 2013
 KT Problem Solving and Decision Making – 2010
EDUCATION
University of Missouri – St. Louis MO
Computer Science / Business
9/1978 to 6/1980
St. Louis Community College – St. Louis, MO
Computer Science / Business
9/1980 to 6/1982
AFFILIATIONS
ECHO (HLS) National Users Group – 2014/2015
American Health Information Management Association AHIMA – 2001, 2002, 2004, 2006