Jim Killian has over 20 years of experience developing databases and software solutions using technologies like SQL Server, Visual Studio, and MS Access. He has created medical tracking systems, ticketing systems, inventory management software, and implemented bar coding. Jim is skilled at requirements gathering, output design, and creating user-friendly interfaces. He has a proven track record of identifying process improvements through technology and received recognition for his contributions.

1. JIM KILLIAN 14200 Polk St. Unit 44 jimk@everyware.org
(818) 362-7546 Sylmar, CA 91342 LinkedIn: tinyurl.com/6ztb9y5
DATABASE PROGRAMMER/ANALYST
Multifaceted experience including development using SQL Server Management Studio, Visual Studio 2008 and MS
Access. Demonstrated success creating and maintaining medical tracking systems, company-wide ticketing and facility
scheduling software, warehouse inventory software and implementing bar code use. Proactively identify opportunities that
increase efficiency and effectiveness via technology or process improvement. Adept at working with customers to define
requirements, determine output, and design reports and user interfaces. Skillful at learning new development environments
and methodologies as needed to remain a strong contributor. Life Member of American Mensa.
EXPERTISE HIGHLIGHTS
 Process Improvement  Documentation, Technical Writing
 Suggesting and Creating Software Solutions  Technical Support, End-User Training
TECHNOLOGY SUMMARY
 Database Management Systems: MS SQL Server 2008, Integration Services (SSIS), Reporting Services (SSRS)
 DBMS Tools: SQL Server Management Studio (SSMS), Business Intelligence Development Studio (BIDS)
 Languages: Visual Basic, VBA, VB Scripting, DOS batch files, Pascal, HTML, PHP and MySQL, Java servlets, C++
 Applications: MS Access, MS Office, BMC Remedy, DameWare, Crystal Reports Designer, Business Objects
(Crystal Reports) Enterprise, WordPerfect Office, Reflection and SmarTerm terminal emulators, Sunquest (Misys)
Lab, Hæmonetics (Wyndgate) SafeTraceTX, Sage AccPac CRM
SQL Server 2008 Master’s Program May 2011 to July 2011
SetFocus, LLC http://www.setfocus.com Final Grade: 94%
The SQL Server Master's Program is an intensive, hands-on, project-oriented program where participants gain knowledge
and valuable experience putting the SQL Server skill set to use in a simulated work environment.
 Competencies gained include:
 SSMS: create tables, queries involving joins, subqueries and CTEs, functions, and stored procedures.
 BIDS: create SSIS packages to move data between SQL and external sources/destinations.
 BIDS: create SSRS reports, uploading them to the server and setting up snapshot and email subscriptions.
 Projects:
 PiggyBank (97%) - Banking account and customer tables, triggers, procedures and functions using SSMS.
 SSIS/SSRS (100%) - Use CSV data to populate and update a SQL database, create reports using BIDS.
 BlockFlix (97%) - Final team project to create an entire SQL database setup for a new DVD rental company with
online queue building, stores and kiosks, using everything learned in the class.
 Portfolio link: http://www.slideshare.net/jimkillian
PROFESSIONAL EXPERIENCE
Dell Services (formerly PerotSystems) – Plano, TX
 Application Developer Specialist, Stanford Hospitals and Clinics Account (remote) 2010 to 2011
 Application Analyst, Stanford Hospitals and Clinics Account (remote) 2008 to 2010
Promoted to Application Developer Specialist in recognition of programming and process improvement contributions.
Member of Laboratory Applications team, supporting multiple systems. Designed and maintained Crystal Reports used by
customers and internal to team, including Business Objects Enterprise server for automated report generation. Subject
Matter Expert (SME) for six systems and backup for three.
Key Results:
 Won Director’s Cut Award Q3 2009 for “…providing a solution that benefits Core IT Applications as a whole.”
 Refined the documentation package process for high severity incidents and created/reworked instruction documents
and templates for each of the eight applications where system response time was monitored.
 Wrote VBA scripts in SmarTerm to automate a data gathering process and reduce production time by 92%.

2. Jim Killian Page 2
 FSO Operations Support Tech, Catholic Healthcare West Account 2006 to 2008
 FSO Desktop Support Tech – Tier 2, Catholic Healthcare West Account 2005 to 2006
Traveled between local CHW hospitals to assist with Field Support duties. Manned the Operations Bay at Glendale
Memorial Hospital during second and third shifts, monitoring Remedy queues for multiple local hospitals, performing
backups, printing and delivering reports.
Key Results:
 Created VBA scripts in HP Reflection to monitor label printer queues and pharmacy processes, immediately resolve
issues as they occur, and track the errors. Reduced incidents and interventions for these systems by 95%.
 Created system to manage inventory in FSO depots at two hospitals in Phoenix, Arizona.
 Identified an error that had been causing billing issues related to Daylight Saving Time for several years.
Los Angeles Dodgers, LLC – Los Angeles, CA 1998 to 2004
 Programmer/Analyst
Application programmer for the PC platform utilizing MS Access and Java servlets. Liaison between MIS and Baseball
Medicine, Baseball Business, and multiple front-office departments.
Key Results:
 Coordinating with trainers in Los Angeles and worldwide, developed injury/treatment tracking system utilizing MS
Access, and kept remote users synched with data on AS/400, using RPG, CL, queries, and FTP.
 Created other applications in use throughout the stadium by multiple departments for employee ticket reservations,
luxury suite scheduling, stadium and resource scheduling, and numerous HR functions.
 SME for GoldMine CRM installation. Designed new Crystal Reports for Sales department as needed.
US Sales Corporation – San Fernando, CA 1991 to 1998
 Warehouse Supervisor
Supervised a group of warehouse inventory personnel. Rewrote and maintained warehouse inventory system and provided
guidance to warehouse management regarding computer-related issues. Local administrator of NetWare 3.11 LAN,
spanning five buildings in four cities.
Key Results:
 Rewrote and maintained warehouse inventory system utilizing Clipper 5.1, which also created work orders for
moving merchandise based on daily order fulfillment.
 Implemented bar code printing and scanning within the warehouses.
 Designed and implemented wholesale shipping labels and utility for printing them as needed.
 Identified process inefficiencies in the admin group. Proposed then created several utilities, including time tracking,
container tracking, and utilities for filling out pre-printed, multi-part forms.
EDUCATION
Continuing Education
 SQL Server 2008 Administration Master's Program – SetFocus, Parsippany NJ
 Business Writing Essentials – PerotSystems Internal Training
 PM101-Introduction to Successful Project Management – PerotSystems Internal Training
 Java core and application classes – UCLA Extension
 GoldMine CRM support (basic, intermediate, advanced) – 180° Solutions, Ontario CA
Moorpark Community College, Moorpark CA
 Associate of Arts (General Education)