Jennifer Sledz is a senior application specialist with over 20 years of experience supporting custom, line-of-business, and enterprise applications. She has expertise in application maintenance, enhancement, and core support. Her background includes project management, team leadership, and service delivery optimization. She is proficient in various technologies including HP-UX, Windows, Oracle, SQL, and programming languages.

1. Jennifer L Sledz
4819 Broadmoor Court, Fort Collins, CO 80528 http://www.linkedin.com/in/jennifersledz
970.229.9801 jennifersledz@yahoo.com
Summary:
Senior Application Specialist, experienced in core application support, maintenance, and enhancement services,
underpinned by best-practice service delivery. Supported remotely a heterogeneous landscape covering custom, line-of-
business and enterprise applications and management including: process implementations, migrations, obsolescence,
DRP, database, project, risk and change management of high volume, change intensive, fast paced, 24x7 global supply
chain and planning environments. Former experience in information technology, architecting, managing and implementing
systems and processes in the areas of small scale networks, databases and software solutions in a retail environment.
Skills Inventory:
HP-UX, MS Windows XP/NT/2000/98/95, DOS, MPE, SQL, MS VB, K shell scripting, AWK, JCL, i2, Oracle 8i 9i 10g, SQL,
PL/SQL, i2DP 6.1 , i2SCP 5.1, Allbase, MS Access, MS SQL Server, Hyperion Essbase 6.5HTML, ASP, ASP .Net, IIS,
Adobe Photoshop, Adobe Dream Weaver, Visual Studio, Oracle Forms 6i, MS Excel, MS Powepoint, MS Office, Hyperion,
Crystal Reports, i2 ADP
Tools:
DBA Studio, Tidal, Maestro, Crontab, MS VSS, Softbench, PcAnywhere, Remote Desktop, Net Meeting, Erwin, Web-Ex,
VI, Putty, ODBC, Job Rescue, Adager, FTP, SFTP, OCS Librarian, AutoCAD, CadKit, 20/20, Planit, Chief Architect,
QEDIT, KSAM, Batchnet, Hiback, Netbase, Suprtool, PROMIS, MM, SHIP, SAP, MS Office, TOAD (Quest), Clarify,
Remedy, HPSC, MS Sharepoint, i2DP, i2SCP
Qualifications:
Organizational / Communication:
 Communicated in a timely, effective and accurate manner to all levels of management and stakeholders thus enabling
a quick decision process.
 Worked closely with the business to define and document the deliverables thru the business, functional, user, service
requirements needed to streamline the demand planning timeline by 50% for Cheetah initiative.
 Appointed for leadership role in strategic planning and implementation of transformation projects involving standalone
legacy systems into global enterprise system based on my track record for success.
 Reported directly to VP and worked daily as part of the executive management team with initiatives to bring IT closer
to the business to maximize business effectiveness.
Managerial:
 Lead successful global datacenter consolidation/transformation projects, resulting in reduced overall SCIT
infrastructure and annual savings in excess of $500K.
 Pioneered strategies on the utilization of Information Technology as an enabler to constitute a business advantage
through lower operational costs while managing 7+ people Support Services Team.
 Provided leadership and management to division’s skeleton crew during divisional obsolescence resulting in on-time
deliverables and bonuses for crew.
Technical:
 Developed and executed changes necessary to achieve a 50% process reduction and overall 2% increase in market
share attributed to the Cheetah initiative defined in conjunction with the business.
 Achieved 15% increase in application uptime by implementing code changes, maintenance procedures and process
enhancements using change management methodologies ITIM. Providing stability/operational excellence.
 Defined and lead data center consolidation move plans for SCIT legacy assets participating in the result of on-time
data center closures savings.
 Documented the current application landscape, IT infrastructure and Erwin modeling resulting in indispensable
information for the business and current IT moving forward.
Professional Experience:
TyCon Investments, Ft. Collins, CO, 12/08-present Principal Consultant project management, team
management, maintenance, and enhancement services, underpinned by best-practice service delivery.
Experienced developing training materials, documentation, presentation materials, project plans, meeting
coordination, RFP’s, contract negotiation, monitoring expenditures, review technical work and presentations.
 Develop, negotiate and manage RFP’s, SOW’s and Legal Binding Contracts.
Renfro Consulting, (HP NACC Division), Ft. Collins, CO, 3/09-12/09 Business Solution Expert
and Subject Matter Expert for Hewlett Packard. Assisting in the completion of several project implementations
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2. Jennifer L Sledz
4819 Broadmoor Court, Fort Collins, CO 80528 http://www.linkedin.com/in/jennifersledz
970.229.9801 jennifersledz@yahoo.com
and business initiatives. In the ‘SME’ role developed training materials, review technical work, guide others and
teach.
 As the requested SME championed and authored project plans, reviewed technical work and oversaw the
technical work of others. Trained business analysts on application landscape.
 Assisted in adhoc user report requests, gap analysis and design solutions for identified insufficiencies.
 Compiled and classified the mapping of existing data models for analysis.
 Collected the data extracts requirements from the application databases for validation and import to an ORACLE
DB on HPUX platform with triggering of extracts on a dynamic timeline.
Managed Business Solutions, (HP SCIT Division ),Ft. Collins, CO, 7/99-3/09 Senior Business
Application Support Specialist/i2DP DBA for Hewlett Packard as a team member of HP’s global SCIT
(Supply Chain IT) group 24x7x7 support. Specialized in application support and development services for
procurement, demand management, MRP, order management, materials management, supply chain
management, shipping and financial applications for various Internal HP business units.
 Maintained business continuity excellence for $10 billion dollar business.
 Resolved client help desk requests regarding data, debugging code, process, and db issues.
 Named corporate expert for the i2 DP & SCP suite of applications based on extensive knowledge and ability.
 Delivered significant cost reduction and increased quality of service with year-on-year efficiencies.
 Created and maintained technical documentation, user documentation and test plans.
 Managed and implemented project releases for HP’s for new product launches, accounts, db installations, configurations,
restructuring, upgrades, patches, DB splits, tuning, obsolescence, product obsolescence, application transitions and
sunsets. I2 SCP backup support and obsolescence.
Thurston, Incorporated, Corporate Division, Denver, CO, 1993/99 MIS Manager reported directly
to the VP, managed day to day operation of Support Services group I developed, budget forecasting, expense
reporting, implemented and managed small-scale corporate IT infrastructure, policies and databases: including
documentation, standardization of business operations and technology offerings. Developed and maintained
strategic relationships with vendors. Identified and assisted in developing strategic product offerings.
Implemented technologies to enable sharing of information thus improving overall efficiencies and web presence
for the various products supporting brand awareness initiatives.
 Standardized business operations, documentation, and technology offerings for consistency, efficiency, deliverables, and
timeframes.
 Research, develop, nurture, and sustain the client and/or vendor relationships.
 Founded , developed and maintained recruiting pipeline of exceptional talent from accredited colleges resulting in
perpetual high-quality workforce company wide.
 Implemented performance evaluation and development plan process for overall support staff assessment and
accountability improving metrics year-on year efficiencies.
 Designed company client management, asset management and resolution management databases.
 Project management and design team member for retail showrooms including design, product selection, logistics and
implementation.
Education:
Bachelor of Science in Interior Design, Colorado State University, 1992
Relative Professional Training:
I2 University, i2 Demand Planner Database Administrator 2002
I2 University, i2 Demand Planner Functional Implementor 2002
Formal Sales Training, 1993 - 1999
Additional Background Information:
Bethke Elementary – Classroom Volunteer
Small Business Owner: TyCon Investments, LLC specializing in real estate, engineering & design consulting
Managed Business Solutions – Benefits Committee 2008
Country Meadows Homeowner Association – Member 2006 – 2009
Hewlett Packard, Colorado Memory Systems Division – Product Beta Tester 1992 – 1995
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