This document summarizes the experience and qualifications of Linda Daley as an accomplished project manager with diverse experience. She has over 15 years of experience managing projects from start to finish across multiple industries, including healthcare, transportation, and technology. Daley has a proven track record of effectively defining, developing, and implementing targeted action plans to maximize efficiency and profitability. She is skilled at juggling multiple projects simultaneously.

1. a Education
MBA – Finance,
International
Business
University of North
Florida
EMPLOYMENT:
Independent Contractor
Project Manager
January, 2016 to present
Provides business process evaluations,
project management and financial analysis
for individual clients.
ADT Security Services
Program Manager
August–December, 2015 (short-term contract)
Reviewed trends and processes to ensure
the business needs were met. Proactively
identified opportunities to enhance the
performance. Focus Groups, surveys and
research, found process gaps in software,
sales training and few promotional offers.
 Created a SharePoint page with Job Aids,
product and competitor information, and
sales tips for Agents.
 Better marketing promotions resulted in a
28% increase in new residential sales.
CSX Transportation
Financial Planning & Analysis
2011 – 2015
Through financial analysis, determine ROI
for capital planning projects and upon
project completion compared projection
to actual ROI. Used Oracle for researching
projects and monitoring spending.
 Managed projects for infrastructure
improvements by gathering details,
consulting team members and
projecting overall benefit.
Johnson & Johnson Vision Care, VIstakon
2001- 2010
Sales Training & Analytics (2006-2010)
Planned and facilitated classroom and
online sales training classes. Created
analytical sales reports using VLOOKUP and
Pivot Tables simplifying large volumes of
data. Managed a $9.7M annual budget and
reduced spending by negotiating lower
vendor rates.
 Restructured sales reports for Agents to
easily manipulate and personalize.
 E-University’s training portal traffic
increased 50% through simplifying the
programs’ criteria and accessibility
EDUCATION:
MBA – Finance,
International
Business
University of North
Florida
Jacksonville, Florida
Bachelor of Science,
Management
University of West
Florida
Pensacola, Florida
Linda Daley
Project Manager
COMPUTER SKILLS:
Microsoft Office
Suite: PowerPoint,
Word, Excel,
Access, Publisher
Outlook; Essbase,
BOBJ, Oracle CRM,
Oracle E-Business,
Microsoft CRM,
NICE, WebEx,
AS400, SAP, Adobe
Photoshop and
Microsoft Digital
Image Pro.
SUMMARY:
Accomplished, motivated
professional with diverse project
management experience.
Skilled at managing projects from
beginning to end, while juggling
multiple projects simultaneously.
Effectively defines, develops, and
implements targeted action plans to
maximize efficiency and profitability.
4485 Barnaby Drive,
Jacksonville, FL 32217
Phone: (904) 619-7811
Email: lindadaley4485@gmail.com
LinkedIn: Profile
AREAS OF EXPERTISE:
 Teamwork Facilitation
 Strategic Planning
 Analytics
 Relationship Management
 Organizational Skills
 Business Communications
ORGANIZATION:
Sulzbacher Center
Volunteer,
2009 to present
Jacksonville Reef
Research Team
Volunteer Scuba
Diver,
2002 to present
American Heart
Association Annual
Heart Walk,
CSX Co-Chair,
2012 - 2014

2. ADDITIONAL RELEVANT EMPLOYMENT EXPERIENCE
Occupational and Rehabilitation Centers - Carlos Oteyza, MD and Jackson Tan, MD
Marketing Manager
Marketed physical therapy and physician services to attorneys and physicians. Developed marketing
campaigns using various media to promote each of the three locations. Planned and hosted promotional
events within the community to increase awareness of various services provided.
 Maintained relationships with current referral sources by providing in-person customer service.
 Increased revenue by $150,000 my first year, through increasing referral base by cold calling, improving
the customer experience and expanding advertising to more media channels.
Linda Daley Page 2
KEY ACCOMPLISHMENT – MAJOR PROJECTS
 Project Manager for a new call center opening in Canada, which included budget and time
management, telephonic logistics, operations, sales training and call flow.
 Worked on the SDLC team implementing new software in a call center; provided testing along with
technology research gathering and Focus Groups to find process improvements.
 With IT, designed an online capital planning submission portal providing efficiency and consistency
for all infrastructure projects; reduced strategic planning cycle by 4 weeks.
 Implemented a new, web-based invoicing system for online vendor billing submissions, Purchase
Order management, and EFTs. Provided training and on-going online support to vendors.
 Planned and facilitated a large ACUVUE product launch conference, i.e., flights, venue logistics,
room block, catering, ground transportation, marketing collateral, speakers and presentations.
Computer Associates (CA)
Technical Relationship Manager
Facilitated prompt resolution of key customers’ technical problems with CA products, mainly UNIX operating
system. Analyzed technical problems to determine the source, resolve the problem and ultimately reduce
clients’ electronic down-time.
 Reduced clients’ electronic down-time by 20% through determining a problem source and eliminating
the issue.
 Increased new product trials by 65% through analyzing clients’ organization for best product fit, providing
product samples and passing on leads to the field.
JOHNSON & JOHNSON EMPLOYMENT CONTINUED
Johnson & Johnson Vision Care, VIstakon 2001- 2010
Project Manager (2001 – 2006)
Implemented and managed multiple, complex projects simultaneously. Ensure consistent and integrated
service agreements and process upgrades, across business units. Deliver the total business solution on time
and within budget. Identify and resolve project issues and manage project risk. Acted as the organizer for
large-scale product launches and conferences.
 Collaborate with senior management, functional managers and project managers to plan business
initiatives and budgets.
 Establish and managed cost, schedules, and performance of large, highly complex projects. Fully
accountable for diverse projects meeting deadlines and on-time completion within budget constraints.